Website was easy to navigate - I searched for sale items in particular sizes, and the items that were/weren't available were indicated immediately. All items I ordered were provided in the delivery to... Se mere
Virksomheden har svaret
Lokation
Skift lokationFatFace, 12 Clarence Street, KT1 1NX Kingston upon Thames, England, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
shirt ordered in different colour whilst in store for next day delivery. It was ready to collect the next morning, Very speedy and good quality product,
Virksomheden har svaret
Brilliant choice of garments, all well made. Love their clothes so much, both adults and children. My husband wears their shorts constantly. I love their hoodies. Granddaughter (6) loves thei... Se mere
Virksomheden har svaret
Collected slippers from the Kingston shop today. The woman who served me had absolutely no customer service skills whatsoever. Rude attitude. No eye contact. Very abrupt when I showed the incor... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK, Ireland, and US, as well as an online shop selling a wide range of womenswear, menswear, kidswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktoplysninger
FatFace, 12 Clarence Street, KT1 1NX, Kingston upon Thames, England, Storbritannien
- 0208 541 0244
4,6
Fremragende
174 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Lovely jumpers
Lovely jumpers, lovely staff at collection in Kingston upon Thames branch
19. november 2024
Besvarelse fra FatFace - KINGSTON 3
Hello! thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Online order collection- Kingston upon Thames
Collecting an online order from the Kingston-upon-Thames store this morning - the till was busy, but another assistant immediately noticed I was waiting and came over. She left to get my order and the assistant on the till spotted me waiting and asked if I needed help. Pleasant, helpful and quick and lovely atmosphere in the store itself.
23. november 2024
Uopfordret anmeldelse
Besvarelse fra FatFace - KINGSTON 3
Hello! thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely colours and styles
I ordered 2 tops from Fatface online. They were in the sale and I received an email to let me know that they were ready to collect from the shop. The staff were welcoming and helpful. I had a look around the store and was impressed by the quality and colour range of the clothes for women, men and children, as well as ideas for Christmas presents. I was very pleased with the tops that fitted well and look good.
14. november 2024
Besvarelse fra FatFace - KINGSTON 3
Hello!
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I love Fatface generally.
I love Fatface generally.. the stores are always warm and inviting and the fit is always good. Fatface Kingston is lovely and the staff always friendly and helpful if you need to ask them a question.
16. november 2024
Besvarelse fra FatFace - KINGSTON 3
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Besvarelse fra FatFace - KINGSTON 3
Hello Alastair
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Rude staff
Really disappointed with the staff in there, I went to return trousers for my relative, the lady asked why I wanted to return them and I said my dad didn’t like them, then the other women jumped in and said I couldn’t return it, which I’ve never heard of not being able to return something if I have the reciept and the card used to buy it, I’ve also looked on Google and can’t see that you can’t do it, but that’s fine, I then proceeded to say I was going to call my dad she then shouted and said that I couldn’t return it’s so no point in calling him, (I was only calling him to tell him what she was saying about me not being able to return it) she then refused to tell me her name and stormed off, I was completely shocked at her tone of voice from the get go, she wasn’t even serving me.
28. september 2024
Uopfordret anmeldelse
Besvarelse fra FatFace - KINGSTON 3
Hello Imogen
Thank you for your review.
I am sorry to hear that you are disappointed after your recent visit to our Kingston store.
I have investigated this with the store directly, and they have confirmed that although you had the card, you were not the card holder for the purchased item. In line with returns policies, the card holder does need to be present to gain a refund to their card.
I am however sorry in the way that this was communicated to you, and we will be sure to follow this up through the appropriate channels.
Take care, LE
UPDATE:
Hello, We requested more information from you to be able to help resolve your query, but we didn't receive a response, so sadly I cannot get in touch with you.
If you would like any assistance or further clarification, we will be happy to help.
Take care, LE
DO NOT USE AUSTRALIAN LADY RUDE
We came into Kingston shop to return a pair of trousers for my girlfriend’s elderly father. The Australian lady started shouting at us saying how this is illegal because it wasn’t the buyer returning the item. My girlfriend was spoken to in absolute atrocious manner. No need to be so rude! When asked for her name she refused and walked off.
28. september 2024
Uopfordret anmeldelse
Besvarelse fra FatFace - KINGSTON 3
Hello Luke
I am sorry to hear that you are disappointed after your recent visit to our Kingston store.
I have investigated this with the store directly, and they have confirmed that although your girlfriend had the card, she was not the card holder for the purchased item. In line with returns policies, the card holder does need to be present to gain a refund to their card.
I am however sorry in the way that this was communicated to you, and we will be sure to follow this up through the appropriate channels.
Take care, LE
UPDATE:
Hello, We requested more information from you to be able to help resolve your query, but we didn't receive a response, so sadly I cannot get in touch with you.
If you would like any assistance or further clarification, we will be happy to help.
Take care, LE
Excellent Service
In-store staff were extremely helpful and processed my refund promptly.
15. august 2024
Besvarelse fra FatFace - KINGSTON 3
Hello Anna
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Besvarelse fra FatFace - KINGSTON 3
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Besvarelse fra FatFace - KINGSTON 3
Good afternoon Michelle,
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LC
Really like the originality of the…
Really like the originality of the menswear. Well made and good value for money. I really hope the brand doesn’t get watered down now that it’s owned by Next. But I do hope Next will apply there logistics expertise and get to a next day delivery situ. That why I’ve given 4 stars rather than 5. FF delivery from order is one of the longest on the High Street
7. august 2024
Besvarelse fra FatFace - KINGSTON 3
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care,
EP
Besvarelse fra FatFace - KINGSTON 3
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Besvarelse fra FatFace - KINGSTON 3
Good Morning
Thank you for your review.
I am so pleased to hear that you received your items quickly.
We hope you love your new items!
EP
Besvarelse fra FatFace - KINGSTON 3
Hi there,
Thank you for taking the time to leave your 5* review.
We're pleased to hear you are happy with your item, and received your order promptly! We look forward to welcoming you back soon.
Take care.- GM
Staffs attitude
We went into change my husbands shorts that had been bought on line , same style different motif . The 2924 size was an inch bigger.
Shop assistant not interested, but returned money.
We went to look at men’s shorts and the shop manager( I think ) was completely unhelpful.
I was going to purchase a dress, but left the shop because of the poor attitude of staff.
1. juli 2024
Besvarelse fra FatFace - KINGSTON 3
Good morning Kate
Thank you for your review.
I am sorry to hear about your recent visit to one of our stores. This isn't the feedback that we like to hear, and I can understand your disappointment.
Please be assured your comments have been passed to the relevant departments for their attention.
Take care, LE
Besvarelse fra FatFace - KINGSTON 3
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Products are always great quality .very…
Products are always great quality .very smooth deliveries and easy return .
Store staff are always friendry ! Which i love .
Great desigh for all kinds ages .
16. juni 2024
Besvarelse fra FatFace - KINGSTON 3
Hello Yuri,
Thank you for your review.
I am delighted to hear about how you enjoy the quality of our items, our smooth delivery and returns, our designs and that you have received great service in our Kingston store. We look forward to welcoming you back soon!
Have a good day!
Take care, ED
Besvarelse fra FatFace - KINGSTON 3
Hello David,
Thank you for sharing your recent experience in our Kingston store with us.
Please be assured that this will be passed onto the store for you. We look forward to welcoming you back!
Have a great day!
Take care, ED
Fatface is the best customer service
Fatface is the best customer service. Always helpful in the store and I would not go anywhere else. On line shopping is great also.
6. juni 2024
Besvarelse fra FatFace - KINGSTON 3
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you encountered such a great visit to our Kingston store and that you found the crew there to be so helpful. I hope you continue to have a great shopping experience with us.
All the best, MM
Everything worked well since online…
Everything worked well since online buys, customers service and returning process.
30. maj 2024
Besvarelse fra FatFace - KINGSTON 3
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our services. We hope you love your order and look forward to welcoming you back soon.
Take care. -LA
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.