The assistants were so helpful and gave me really good advice. I was so disappointed to learn that the shop is closing permanently on 20 June - a real loss to the town.
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Ordered 2 items to be delivered to store on Wednesday 11th December, email received to say that delivery was running late. Contacted by customer services on Thursday 12th December after sending a mes... Se mere
Virksomheden har svaret
Very polite and friendly staff who are willing to go the extra mile to be helpful. Good selection of stock which is very well displayed. I am always happy with the quality of the items I've purchased.... Se mere
Virksomheden har svaret
Have been using this store for many years and it continues to deliver. The staff are friendly and very helpful. Nothing is too much trouble and will always check their stock room if you are unable to... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktoplysninger
118 Bancroft, SG5 1LS, Hitchin, Hertfordshire, Storbritannien
- 01462 423162
4,6
Fremragende
103 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Super sweatshirt
Super sweatshirt, great quality and in the sale too 😊 staff in the store were happy and helpful
23. april 2023
Besvarelse fra FatFace - HITCHIN
Hi Liz,
Thank you for leaving us this review!
I'm so pleased that you love your new sweatshirt and that you had a great in store experience. We hope you keep having these great experiences with us.
Have an amazing day!
JH
Very prompt and all the returns were…
Very prompt and all the returns were efficiently dealt with in store
18. april 2023
Besvarelse fra FatFace - HITCHIN
Hi Catherine
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Staff at out local store are so friendly and helpful
14. april 2023
Besvarelse fra FatFace - HITCHIN
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Easy ordering & click & collect
Easy ordering & click & collect. Arrived promptly & great customer service in store. Very nice jumper. Just hope hubby likes it! Thank you
26. marts 2023
Besvarelse fra FatFace - HITCHIN
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you found the click and collect process to be easy and that you encountered great customer service in store. I hope you continue to enjoy our products and have a great shopping experience with us.
Take care, MM
Once I’d ordered my boots they were…
Once I’d ordered my boots they were delivered very quickly . Unfortunately they were too small and I had to return them .
18. november 2022
Besvarelse fra FatFace - HITCHIN
Hi Denise,
Thank you for taking the time to leave us your review. It’s great to hear that your order arrived with you so quickly and we and hope you look forward to shopping with us in the future.
take care - KS
Friendly staff in Hitchin store.
1. november 2022
Besvarelse fra FatFace - HITCHIN
Thank you so much for your 5* review. We really appreciate your feedback and your comments will be fed back to our incredible team in store :) - RS
Great quality polo shirts
10. september 2022
Besvarelse fra FatFace - HITCHIN
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
EP
Good service & good quality.
20. juni 2022
Besvarelse fra FatFace - HITCHIN
Good afternoon,
Thank you for your feedback regarding your recent online order. It is so lovely to hear that you were happy with the quality and service that you received :)
Have a lovely afternoon DW
Love fat face menswear the only thing…
Love fat face menswear the only thing is that you don’t have much menswear in the shops
20. maj 2022
Besvarelse fra FatFace - HITCHIN
Hello Kevin,
Thank you for your 5* review.
I am so glad to hear that you are happy with the menswear. I do apologise that we did not live up to high standards we set. I have now passed your feedback onto our team and hopefully this gets sorted as soon as possible.
Have a great day!
Take care, LA
Small but sweet🚀
Hitchin fatface is a great shop. I buy stuff in there regularly. From socks and boxers to tshirts, belts and coffee mugs.
Friendly and helpful staff too!
Only downside is that it is a small shop and so doesn't carry all the range and you sometimes have to go home and buy online, which I don't like.
Still a great shop with good quality gear! 5 stars plus👍🏻👍🏻👍🏻
4. maj 2022
Besvarelse fra FatFace - HITCHIN
Good Afternoon Robin
Thank you for taking the time to leave us a review regarding your recent experience in our Hitchin store.
Please be assured that this will be passed onto the crew members involved.
Have a great week!
EP
Great product and service
14. marts 2022
Besvarelse fra FatFace - HITCHIN
Hi Kath
Thank you for your 5 star review. Wonderful to hear that you are happy with your new jacket. No doubt, it's had a few outings already. Have a lovely day. MJ
Nice quality jumpers for men and women
14. marts 2022
Besvarelse fra FatFace - HITCHIN
Hi there
Thank you for reviewing us so highly. It's great to get some more positive comments on the quality of our knitwear. Thank you for purchasing from us and have a lovely evening. MJ
Besvarelse fra FatFace - HITCHIN
Hi Marion, Thank you for the 5*review. Take care, LM
Great shopping with FatFace
Great customer service in shop When the size of item required wasn't in stock staff quickly found online details, copied them down for me so I could order at home.
Home order was promptly confirmed and despatched with relevant tracking information emailed. It was delivered swiftly and I was really pleased with it.
.
27. februar 2022
Besvarelse fra FatFace - HITCHIN
Hi Greg, thank you for leaving us your 5 star review. We hope that you continue to enjoy your shopping experience with us. Take care, - ES
Very poor I was refunded from a gift…
Very poor I was refunded from a gift card online with a voucher that could not be used I in store and the woman in Hitchin treated me like a dullard.
2. februar 2022
Besvarelse fra FatFace - HITCHIN
Hi Stephine,
Thank you for your review. I am disappointed to hear to that the store were unable to use your e-voucher, this is not the case. I will forward your comments on to the store directly. Please call us on 0330 124 0000 and we can convert your e-voucher to a gift card for you. Many thanks-AB.
Fat Face in Hitchin
Fat Face Hitchin is lovely friendly shop. Always a pleasure to shop there.
28. januar 2022
Besvarelse fra FatFace - HITCHIN
Hi Jacqui,
Thank you for your 5* review.
I am so glad to hear that you are happy with the service you received. We hope you enjoy your new purchases!
Have a great day!
Thanks again, JH
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.