Really fast free delivery to store. Great product at a great price. Very knowledgeable and friendly customer service assistant.
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I wanted to commend the excellent customer service in FatFace Ely -- not just for the particular occasion a couple of Saturdays ago when a member of staff (Angharad?) got a load of new necklaces out o... Se mere
Virksomheden har svaret
What I bought I love! The dress and skirt are really good quality, fit well and are comfortable. I handed over my husbands Blue Light card to he told I couldn't use it if he wasn't with me, which I... Se mere
Virksomheden har svaret
I had a great experience at the FatFace store in Ely. The shop is well-organized, with a great choice of high-quality clothes, and the friendly staff really stand out. They went above and beyond to he... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktoplysninger
2 Market Place, CB7 4NP, Ely, Cambridgeshire, Storbritannien
- 01353 669125
4,5
Fremragende
149 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Delivered my selected goodies to store…
Delivered my selected goodies to store well packed and quickly. They were sale items and they fitted: I couldn't ask for more. Well I could, but I doubt that I would get it. On collection, a very pleasant young man found the parcel and handed it over without fuss or bother.
17. april 2023
Besvarelse fra FatFace - ELY
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Great service and lovely clothes
13. april 2023
Besvarelse fra FatFace - ELY
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Friendly and polite service
Friendly and polite service, immediate attention to my collection
13. april 2023
Besvarelse fra FatFace - ELY
Thankyou for your review, we are so pleased to hear you had a positive experience with us! Have a lovely day :) BP
Besvarelse fra FatFace - ELY
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
I was given the best experience, thank you!
I was given the best experience yesterday at Fat Face Ely. I have felt at a loss of how to dress my thirty something year old mum body for a while and was about to quit my browsing when I asked Daisy for some help. She was so incredibly kind, attentive and supportive whilst looking after an increasingly busy shop as well. She made suggestions and gave me such a confidence boost I tried some things I never would have dared to! I cannot thank her enough, it went far beyond just helping me make a purchase!
17. februar 2023
Uopfordret anmeldelse
Besvarelse fra FatFace - ELY
Hi Sarah
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received at our Ely Store. We hope you enjoy your new purchases.
Have a great day!
Take care, DW
Really loving the new winter collection
11. december 2022
Uopfordret anmeldelse
Besvarelse fra FatFace - ELY
Good afternoon, Paul
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Ely store.
Take care, JB
Great service in this store everytime…
Great service in this store everytime we visit! Always looks great and this time was very festive the best decorations compared to other clothing shops! Always helpful our favourite fatface
16. november 2022
Uopfordret anmeldelse
Besvarelse fra FatFace - ELY
Good afternoon, Louise
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Ely store.
Take care, JB
Thank you for including teachers in…
Thank you for including teachers in your discount scheme.
21. oktober 2022
Besvarelse fra FatFace - ELY
Thank you so much for your review. We wish to accommodate for everyone, so that more people can benefit from the FatFace experience! :P - RS
Lovely dress for going out in but too expensive for any mistakes
Lovely dress but Quality Control missed the sleeves varying in tightness of the wrist shirring and slight difference in length. Spoilt the dress for me. It had to go back. The refund went through quite quickly as I returned the dress the following day of receipt. Fat Face did not e-mail me with acknowledgement of receipt or when they made the credit back into my bank account. I think it would have been good to have let me know something.
1. november 2022
Besvarelse fra FatFace - ELY
Hi there, thank you for your review. We appreciate your feedback and your comments have been noted and sent to our design team for future consideration - RS
A mixed bag...
My wife wanted a particular bag from Fat Face for her birthday, so I bought one. It arrived quickly and seemed to be perfect. Unfortunately, she was too impatient, so bought it for herself! Excellent service from Fat Face in Ely, meant that I could return it for a refund without any difficulty. I've now substituted a Christmas present instead.
12. november 2022
Besvarelse fra FatFace - ELY
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Easy to order
3. november 2022
Besvarelse fra FatFace - ELY
Thank you for your review. We are happy to hear that you are happy with your shopping experience! - RS
Fatface hoody.
I found the staff friendly & helpful & I was happy with my purchase of a hoody in a different colour to the much loved one from Fatface that I already have. It was a bonus that it happened to be in the sale.
19. oktober 2022
Uopfordret anmeldelse
Besvarelse fra FatFace - ELY
Hi Sarah,
Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours!
Have a great day! KS
I went into store really unhappy as…
I went into store really unhappy as hadn’t received my order. The MOS I saw in the Ely branch turned my experience from very negative on Fat face to very positive really fantastic service thank you.
15. oktober 2022
Besvarelse fra FatFace - ELY
Hi Clare,
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew.
Have a lovely weekend, KS
Great experience
Very happy with my experience at the Ely store today. It is so tidy and well laid out with friendly, helpful staff and a very comfortable and relaxed atmosphere. Thank you.
12. oktober 2022
Uopfordret anmeldelse
Besvarelse fra FatFace - ELY
Good afternoon Karen,
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Ely store.
Take care, MM
I brought a pair of shorts from my…
I brought a pair of shorts from my local store in Ely. They were in the sale which helped. So I new what size fitted me. They had others but not the correct size. So I went online and brought 2 more pairs of shorts again in the sale and correct size. Very happy. Who pays £42 for shorts anyway. Half the material as trousers ! Delivery was on time and guess what they fit :-)
13. september 2022
Besvarelse fra FatFace - ELY
Good Morning Simon,
Thank you for taking the time to write a review. Great to hear you managed to find the shorts on our website and were content with your purchase. Have a the most wonderful day! -KC
Easy to order ,fast delivery ,quality…
Easy to order ,fast delivery ,quality clothing ,enough said 😁
6. september 2022
Besvarelse fra FatFace - ELY
Hello Alan,
Thank you for your review.
I am so pleased to hear that you have had such a positive experience whilst shopping with us.
Have a wonderful day!
Take care, CT
I love the linen pop over tops
I love the linen pop over tops. Bought them all twice. I hope you make the same style for winter in another material
27. august 2022
Besvarelse fra FatFace - ELY
Hi AJ, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely helpful staff
Staff very helpful for checking stock room for my size and ordering it free of charge to my home address after size wasn't in stock.
26. august 2022
Besvarelse fra FatFace - ELY
Hi Alison, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Always a pleasure to shop at this…
Always a pleasure to shop at this store. Staff are very helpful (when required) and friendly. Plenty of space to move around and a good amount if stock to choose from.
19. august 2022
Besvarelse fra FatFace - ELY
Good afternoon, Mr Wade
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Ely store. JB
Superb company
FatFace do super quality clothing at a good price. Their clothes wash and wear really well. They have a great selection of styles and beautiful fabrics.
The staff in the Ely store are brilliant, always friendly and helpful. It is a pleasure to go in there.
8. august 2022
Besvarelse fra FatFace - ELY
Good Morning Debbie,
Thank you for your 5 star review. It's so lovely to hear you found the product and service great! Have a wonderful day -KC
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.