Superstar service , The team here are brilliant, Fast , Friendly & Efficient ! This was our 4th pick up, So it’s great to see such high standards maintained over different dates ! Managed to get... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I ordered online, the items were delivered to store, I tried on one item in the store and returned as I didn't like it and took the other item home. I received regular updates of the delivery and whe... Se mere
Virksomheden har svaret
Unfortunately, both my husband’s size large Brooke zip through hoodie and my size medium Jen textured hoodie were huge. We normally buy these sizes from Fat Face, but sadly neither hoodies fitted on t... Se mere
Virksomheden har svaret
Very easy to ordered on line then pickup from local store. Staff always friendly and helpful. Changing room private and spacious.
Virksomhedsoplysninger
Skrevet af virksomheden
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktoplysninger
69 George Street, EH2 2JG, Edinburgh, Lothian, Storbritannien
- 01312 251568
4,7
Fremragende
180 anmeldelser
Bed kunder om at skrive en anmeldelse
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Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra FatFace - EDINBURGH
Hello there
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very big hoodies
Unfortunately, both my husband’s size large Brooke zip through hoodie and my size medium Jen textured hoodie were huge. We normally buy these sizes from Fat Face, but sadly neither hoodies fitted on this occasion.
12. august 2024
Besvarelse fra FatFace - EDINBURGH
Hello Morga
Thank you for your review.
I am so sorry to hear of your recent experience with our products. I have flagged this with the appropriate department for future consideration.
EP
Superstar service
Superstar service , The team here are brilliant, Fast , Friendly & Efficient !
This was our 4th pick up, So it’s great to see such high standards maintained over different dates !
Managed to get some great picks in the sale Love FatFace for great quality & Price.
Keep up the amazing customer experience, Cos you are knocking it out the park !
9. august 2024
Besvarelse fra FatFace - EDINBURGH
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order and look forward to welcoming you back soon.
Take care. -GM
Excellent customer service.
Had to do a couple of transactions in fat face, in their store in Edinburgh George St. The way that the Young store assistant handled our transaction was exemplary. I cannot praise her highly enough and it would encourage me to use fatface a lot more. She was pleasant, charming and the transaction was a slightly difficult one she went above and beyond to complete it.
16. august 2024
Uopfordret anmeldelse
Besvarelse fra FatFace - EDINBURGH
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Thank you very much
Thank you very much! I received the parcel today! Everything is packed so beautifully, with love for people, the items are excellent, stylish and beautifully sewn! Thanks to your team.
1. august 2024
Besvarelse fra FatFace - EDINBURGH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Besvarelse fra FatFace - EDINBURGH
Good Morning
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
Have a great day!
EP
Besvarelse fra FatFace - EDINBURGH
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
The postcard print dress was lovely-…
The postcard print dress was lovely- ordered Size 10 petite. I have kept it despite being a little tight in the waist area. For an hourglass figure I think!! A little wider in the waist and a little tighter in the chest would have been perfect. The staff in the Edinburgh branch are so helpful and deserve a mention.
11. juli 2024
Besvarelse fra FatFace - EDINBURGH
Hi Ann, thank you for taking the time to leave a review. It's great to hear that you're such a fan of your new dress, even if the fit isn't quite perfect. Your feedback is really appreciated, as are your kind words about our store staff. Take care, CD
Besvarelse fra FatFace - EDINBURGH
Hi Peter
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I’m not keen to buy clothes online
I’m not keen to buy clothes online, but Fat Face make it easy.
Liked a casual shirt for holidays, ordered online and picked up a few days later in-store. The fitting guide was good, so great fit - I tried it on for size before taking it home. Great service from start to buying.
19. juni 2024
Besvarelse fra FatFace - EDINBURGH
Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! CD
Besvarelse fra FatFace - EDINBURGH
Good afternoon, Michael.
Thank you for leaving us this review about your instore shopping experience. We look forward to you shopping with us again soon at our Edinburgh store.
Take care, JB
Besvarelse fra FatFace - EDINBURGH
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Lovely staff
Lovely staff. Very friendly and helpful. Clothing is of great quality and lovely colours for this season.
Well worth a visit.
Thankyou
12. april 2024
Besvarelse fra FatFace - EDINBURGH
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Loved the style and quality and that I…
Loved the style and quality and that I could order a Tall size.
I ordered the wrong size but was able to return via a shop readily and arranged a replacement in the right size on line.
Deliveries all happened quickly.
15. april 2024
Besvarelse fra FatFace - EDINBURGH
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service, and are happy with your order. We look forward to welcoming you back soon.
Take care. -GM
Besvarelse fra FatFace - EDINBURGH
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you are enjoying your new order and that collection was ready in a timely manner. I hope you continue to enjoy our products as much as we do.
All the best, MM
Helpful staff,really pleased with dress.
4. april 2024
Besvarelse fra FatFace - EDINBURGH
Good morning,
Thank you for taking the time to post your review.
I am so pleased that you find the crew in our Edinburgh store to be so helpful when you visit and that you are loving your new dress. I hope you continue to enjoy your visit to our stores.
All the best, MM
Great customer service
Great customer service. Was served by very and friendly professional staff member.
27. marts 2024
Besvarelse fra FatFace - EDINBURGH
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Easy to pick up the parcel
21. marts 2024
Besvarelse fra FatFace - EDINBURGH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Nice collection of Bags and Footwear
i bought a bag and couple of footwear for summer. The quality of bag is very good and I am looking forward to wearing my footwear in summer and my upcoming holiday.
15. februar 2024
Besvarelse fra FatFace - EDINBURGH
Good Morning,
Thank you for taking the time to leave us a review!
I am so happy to hear you are loving the quality of our clothing, we appreciate your kind words so much!
We cannot wait to be welcoming you back soon!
Kind Regards, JW
Besvarelse fra FatFace - EDINBURGH
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
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