I was served by the most helpful Assistant I have ever had the pleasure meeting. As a male shopper, returning female clothing for my wife, I was a more than a little anxious. Maxine professionally to... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Very easy to use website with selection of where you wish to collect your order. Delivered very quickly to local store with easy pick up. Item was just a small square scarf, but just what I needed t... Se mere
Virksomheden har svaret
Visited the Dalton Park store yesterday Sunday 23rd and what a pleasant experience. After visiting a good few other stores where the staff seemed as miserable as the weather and then walking into Fatf... Se mere
Virksomheden har svaret
Fantastic pleasant experience at Fat Face Dalton Park. I purchased a top and was served by the lovely Maxine who was colorful in every way. I can honestly say that her warm and friendly manner cheered... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktoplysninger
Unit 69/71 Dalton Park, SR7 9HU, Murton, County Durham, Storbritannien
- 01915 264712
4,7
Fremragende
124 anmeldelser
Bed kunder om at skrive en anmeldelse
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Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Not happy with Sian attitude over a next bag , rest of the staff great…
Not happy with
8. maj 2024
Uopfordret anmeldelse
Besvarelse fra FatFace - DALTON PARK
Good afternoon,
Thank you for taking the time to leave a review.
We're sorry to hear you've had this experience with us. Please be assured this will be raised with the appropriate department.
If you ever need our assistance, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm. LC
Order arrived quick picked it up at…
Order arrived quick picked it up at dalton park store and the staff were lovely and friendly
22. april 2024
Besvarelse fra FatFace - DALTON PARK
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Besvarelse fra FatFace - DALTON PARK
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you have enjoyed using our service. We hope you love your order, and look forward to welcoming you back soon.
Take care. -GM
Order ready for collection quickly and…
Order ready for collection quickly and easy collection form very helpful staff
26. marts 2024
Besvarelse fra FatFace - DALTON PARK
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Dalton park
Been to Dalton Park fat face .such a warm inviting shop &the staff are very really helpful &friendly ,will definitely visit again
28. marts 2024
Uopfordret anmeldelse
Besvarelse fra FatFace - DALTON PARK
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Clean store with good layout
Clean store with good layout. Staff visible and approachable but not intrusive. Very polite, helpful cashier. Lovely idea of 20p charge for carrier bag to go to a named charity
13. marts 2024
Uopfordret anmeldelse
Besvarelse fra FatFace - DALTON PARK
Good Morning,
Thank you for taking the time to leave us a review!
I am so happy to hear you have had a pleasant experience in our Dalton Park Store and happy with the staff's service! I will make sure to pass on this positive feedback.
We look forward to welcoming you back soon!
Kind Regards, JW
Brilliant Staff
Fatface is my favourite shop for clothing and the Dalton Park store staff are absolutely amazing, from entering the store to leaving they can not do enough to make your shopping experience any more enjoyable. 😀
1. marts 2024
Uopfordret anmeldelse
Besvarelse fra FatFace - DALTON PARK
Hello, Thank you for your 5* review. I am so glad to hear that you were happy with the service you have received. We hope you enjoy many more positive experiences with us! Have a great day! TS
Fantastic customer service today from…
Fantastic customer service today from Keira. Looking for a new jacket, Keira was so friendly with great advice. Really made me feel at ease, so helpful. Fantastic customer service.
17. februar 2024
Uopfordret anmeldelse
Besvarelse fra FatFace - DALTON PARK
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you have received such great customer service at one of our store. We look forward to welcoming you back soon!
Take care.-GM
Great shop
Amazing store and online store. Both easy to navigate round. Great quality clothes and accessories. Staff super friendly.
4. januar 2024
Besvarelse fra FatFace - DALTON PARK
Good Afternoon Jean,
Thank you for taking the time to leave us a review!
I am happy to hear you enjoy using our online service and also enjoy shopping instore with us! We really appreciate your positive feedback in regards to our overall service, we love to hear this from our customers!
We look forward to welcoming you back!
Kind Regards, JW
Really good quality
Really good quality and son loves it
Customer service was lovely and staff were friendly
4. december 2023
Besvarelse fra FatFace - DALTON PARK
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you found the crew in our Dalton Park store to be so helpful and that you experienced some great customer service. I will be sure to pass on your lovely comments to the team.
Take care, MM
polite and easy process
30. november 2023
Besvarelse fra FatFace - DALTON PARK
Good Afternoon Christine,
Thank you for taking the time to leave us a review.
I am happy to hear you had a positive experience whilst shopping with us. We really look forward to welcoming you back!!
Kind Regards, JW
Great service!
Gud service & excellent returns via the shop aswell as post. Great quality tank top. V plsd
29. november 2023
Besvarelse fra FatFace - DALTON PARK
Good Afternoon Annie,
Thank you for taking the time to leave us a review!
I am so happy to hear you are happy with the service you have received from us and that you are pleased with the items you have received!
We love to hear such positive feedback!
Kind Regards, JW
Besvarelse fra FatFace - DALTON PARK
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Besvarelse fra FatFace - DALTON PARK
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Everything went according to plan but…
Everything went according to plan but rather disappointed that after ordering online & then going to the store to collect, the item was considerably cheaper there. The staff however were brilliant, friendly & helpful.
20. november 2023
Besvarelse fra FatFace - DALTON PARK
Good Afternoon Alison,
Thank you for taking the time to leave us a review!
I am really happy to hear you had such a positive experience in our Dalton Park store. I will make sure this feedback is passed on to them!
The items you have mentioned would have been placed in the Black Friday sale advertised, I am sorry to hear you were disappointed in the price change and have passed this on to the relevant department.
Kind Regards, JW
GREAT COMPANY
GREAT COMPANY, QUALITY GOODS,INDEED THE CLOTHES ARE WELL MADE WASH AND WEAR WELL,NOT THE CHEAPEST HOWEVER YOU ONLY GET WHAT YOU PAY FOR.IF YOU WANT WEAR ONCE THEN THROW AWAY ,THE CLOTHES ARE NOT FOR YOU ,CLOTHES TO LAST BUY THEM.
Geoff Jacques
3. november 2023
Besvarelse fra FatFace - DALTON PARK
Hello Hazel
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy to return Dress
Easy to return dress, that didn't suit. Aidan was a very nice sales person, friendly and smiley. You can't keep me out of FF.
10. oktober 2023
Uopfordret anmeldelse
Besvarelse fra FatFace - DALTON PARK
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Besvarelse fra FatFace - DALTON PARK
Hello Barbara
Thank you for taking the time to leave your review.
I am sorry to hear that you weren't keen on the size of the items that you ordered. Please do feel free to return the items if they are unworn and in their original condition.
Take care, LE
An order was on the 4th September to be…
An order UKF1012695823 was placed on the 4th September to be delivered to the Fatface store in Dalton Park, delivery should have taken 5 days. However I am still waiting for an email to confirm my order is ready to collect.
I called into the store and spoke to the Manager, but she could not help.
This is totally unacceptable Fatface, where is my order?
11. september 2023
Uopfordret anmeldelse
Besvarelse fra FatFace - DALTON PARK
Hello Susan
Thank you for your review.
I am so sorry to hear of the delay with your order. If you still have not received any notification by Friday please contact us at customerservices@fatface.com and we will get this sorted for you.
EP
Good selection and customer service in…
Good selection and customer service in store very good
20. august 2023
Besvarelse fra FatFace - DALTON PARK
Good afternoon, Patricia
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Dalton Park store.
Take care, JB
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