Banner for FatFace - CHESTER 2

FatFace - CHESTER 2Anmeldelser 

243
TrustScore 5 ud af 5

4,9

11/13 Eastgate Street, CH1 1LG Chester, Cheshire, GB


Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Had a fabulous time at chester fatface getting styled and advice on clothes and colours from the wonderful Debbie. She was amazing and so lovely I felt like a new person! The stylist appointments... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

The girls in the Chester shop are fantastic ,really helpfull and know their product well. I’ve been shopping here for years, this time I had lost a lot of weight and needed a new wardrobe (and look) I... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Love FatFace! As a brand they genuinely have lovely clothes in decent sizes and, being a petite lady, it makes me very happy that they do short versions of most items. Always have a good experience, w... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I had a lovely shopping experience yesterday at the Fatface store in Chester with Debs the personal stylist. She was very knowledgeable about the products they had in store. I tried on things that I w... Se mere

Virksomheden har svaret


Virksomhedsoplysninger

  1. Tøjbutik
  2. Butik med modetilbehør
  3. Herretøjsbutik
  4. Dametøjsbutik

Skrevet af virksomheden

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Kontaktoplysninger

  • 11/13 Eastgate Street, CH1 1LG, Chester, Cheshire, Storbritannien

  • 01244 311486

4,9

Fremragende

TrustScore 5 ud af 5

243 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,9

Alle anmeldelser

(243)

13.367 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 1 ud af 5 stjerner

Item paid for but not received

I purchased a top on 9th November to be delivered to my local store. As of today, 17th November I have still not received any notification and am unable to find out where it is. Fatface have taken my money for an item and not delivered it.

10. november 2023
FatFace - CHESTER 2-logo

Besvarelse fra FatFace - CHESTER 2

Good morning, Annie.

Thank you for taking the time to leave us your review and I am sorry to read that you have not received your parcel.

I've taken a further look into this for you and I can see that you have contacted us at customer services regarding this matter. I have responded to you to try and help resolve this matter. In the meantime, please accept my apologies for any disappointment that we have caused you and thank you for your patience. JB

Bedømt til 5 ud af 5 stjerner

Easy to navigate website

Easy to navigate website. Ordering system very easy to use and products delivered as promised. Returned one of the items ordered online to a store which was handled with great customer service (Chester City Centre store). Member of staff very pleasant and helpful.

3. november 2023
FatFace - CHESTER 2-logo

Besvarelse fra FatFace - CHESTER 2

Hello Lesley
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Bedømt til 5 ud af 5 stjerner

Very happy!

4. november 2023
FatFace - CHESTER 2-logo

Besvarelse fra FatFace - CHESTER 2

Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

Bedømt til 5 ud af 5 stjerner

Had to return one of the products…

Had to return one of the products purchased. No problems with my online purchase at the shop. Staff were very helpful

4. november 2023
FatFace - CHESTER 2-logo

Besvarelse fra FatFace - CHESTER 2

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Bedømt til 5 ud af 5 stjerner

Easy to order on line

Easy to order on line
Fast delivery from store

23. oktober 2023
FatFace - CHESTER 2-logo

Besvarelse fra FatFace - CHESTER 2

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
Emily

Bedømt til 5 ud af 5 stjerner

Love

Love, love, love !!!
Best shop out there. Quality, sizes, gorgeous!!!

23. oktober 2023
FatFace - CHESTER 2-logo

Besvarelse fra FatFace - CHESTER 2

Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

Bedømt til 5 ud af 5 stjerner

Friendly and quick service.

Quick and reliable service and friendly staff when I collected my product

23. oktober 2023
FatFace - CHESTER 2-logo

Besvarelse fra FatFace - CHESTER 2

Hello
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
Have a great day!
EP

Bedømt til 4 ud af 5 stjerner

Bought an unusual dress from them…

Bought an unusual dress from them recently . Beautiful. Also can’t get enough if the knitwear .

21. oktober 2023
FatFace - CHESTER 2-logo

Besvarelse fra FatFace - CHESTER 2

Hi Lynn
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Bedømt til 5 ud af 5 stjerner

Love FatFace

Can always rely on FatFace to deliver quality items on time. Easy to pick up from store and try on there. Pleasant staff

17. oktober 2023
FatFace - CHESTER 2-logo

Besvarelse fra FatFace - CHESTER 2

Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS

Bedømt til 5 ud af 5 stjerner

Good fast delivery

16. oktober 2023
FatFace - CHESTER 2-logo

Besvarelse fra FatFace - CHESTER 2

Hello, Thank you for taking the time to leave us your review. It’s great to hear that your order arrived with you so quickly and that you are happy with the service you have received. Have a Great day – KS

Bedømt til 1 ud af 5 stjerner

I have not yet received the item

I have not yet received the item.
I received an email to say this has been dispatched but i am still waiting for an email telling me I can collect the item.

2. oktober 2023
FatFace - CHESTER 2-logo

Besvarelse fra FatFace - CHESTER 2

Hello Sam, thank you for taking the time to leave a review.

Your Click & Collect order arrived in your chosen store on 03/10 and you were emailed on this date, and sent a reminder on 08/10. Please check your junk folders in case our emails have arrived there.

In future, you can always phone your chosen store to check if your parcel has arrived and they will be happy to check for you.

I hope you love your new items!

All the best, LB

Bedømt til 5 ud af 5 stjerner

Good products however fatface are…

Good products however fatface are becoming more expensive and this has to be looked at or profitability will be affected by more products going into sale

1. oktober 2023
FatFace - CHESTER 2-logo

Besvarelse fra FatFace - CHESTER 2

Good afternoon, William

Thank you for your feedback regarding your recent online order. We hope you continue to enjoy shopping with us.

Take care, JB

Bedømt til 5 ud af 5 stjerner

Great quality clothing

Great fast service,top quality clothing .

22. september 2023
FatFace - CHESTER 2-logo

Besvarelse fra FatFace - CHESTER 2

Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – KS

Bedømt til 5 ud af 5 stjerner

Brilliant service and quality of…

Brilliant service and quality of clothing

12. september 2023
FatFace - CHESTER 2-logo

Besvarelse fra FatFace - CHESTER 2

Good afternoon, Nicola

Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Chester store.

Take care, JB

Bedømt til 5 ud af 5 stjerner

Just love FatFace clothes… great…

Just love FatFace clothes… great customer service!

8. september 2023
FatFace - CHESTER 2-logo

Besvarelse fra FatFace - CHESTER 2

Hello, Thank you for your feedback regarding your experience with our customer service team. It is so wonderful to read such lovely feedback!

Take care – SK

Bedømt til 5 ud af 5 stjerner

Delivery to shop was very quick.

Delivery to shop was very quick.
Quality excellent.

6. september 2023
FatFace - CHESTER 2-logo

Besvarelse fra FatFace - CHESTER 2

Thank you for your 5* review. I am so happy to read that you are enjoying your FatFace items. It's great that your order arrived so quickly too. We hope you continue to enjoy your shopping experience with us in the future. Take care – LB

Bedømt til 5 ud af 5 stjerner

Always find something you like

Always find something you like, and the staff are special and helpful.

6. september 2023
FatFace - CHESTER 2-logo

Besvarelse fra FatFace - CHESTER 2

Thank you for your 5* review regarding your recent visit to our Chester store. It is great to read such positive comments regarding our lovely store crew. Thank you for being a loyal FatFace customer. Have a lovely day! LB

Bedømt til 5 ud af 5 stjerner

Friendly service and some great…

Friendly service and some great products.

27. august 2023
FatFace - CHESTER 2-logo

Besvarelse fra FatFace - CHESTER 2

Hi Dave, thank you for leaving a review. It's great to hear that our Chester staff provided such friendly service, and we hope you love your new joggers! Take care, CD

Bedømt til 1 ud af 5 stjerner

I like fat face clothing but I don’t…

I like fat face clothing but I don’t like their customer service at all.

It happened to me twice that full order wasn’t delivered. First time they promptly Desptached it second time the customer services simply told me everything was delivered when I told them a dress and slippers were not delivered .
They initially told me that they investigate with the warehouse which can take 5 days or so but after the call they straight away emailed me saying all items were delivered , I asked for proof and never heard back.

I paid £69 for the dress and around £25 for slippers which I never received.

I am very annoyed but I like fat face clothing and in future I will only go to the store not online.

I am not saying there service is always bad but my experience was very poor

30. august 2023
FatFace - CHESTER 2-logo

Besvarelse fra FatFace - CHESTER 2

Good morning,

Thank you for taking the time to leave us your review.

I am so sorry that you encountered some issues with your recent order.

I can see that my colleague has now popped you an email this morning regarding this matter so I trust that this has now been resolved for you.

Take care, MM

Bedømt til 5 ud af 5 stjerner

Good product at a good price

Good product at a good price. Ordering and picking up from local shop was quick and easy. Staff are always helpful and friendly.

23. august 2023
FatFace - CHESTER 2-logo

Besvarelse fra FatFace - CHESTER 2

Hello Jane
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

Læs mere om andre typer anmeldelser.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

Læs mere