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FatFace - CARDIFF 3Anmeldelser 

147
TrustScore 4.5 ud af 5

4,7

Unit LG67 & R507 39 The Hayes, St Davids Dewi Sant, CF10 1GA Cardiff, Glamorgan, GB


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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Always had good experiences with Fatface, only criticism is size 6 in quite a few styles tend to come up larger, so its hit and miss. Customer services for online and in shop purchases have alwa... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

A lovely shop with very friendly and helpful staff. I had previously seen a dress online and luckily it was in stock in the shop. Tried it on and purchased it. The one assistant had on a lovely white... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Excellent service, quick delivery and great in store service. Great lightweight down jacket with a hood - most important. I don’t wear coats when I’m driving but wanted something lightweight which was... Se mere

Virksomheden har svaret

Bedømt til 2 ud af 5 stjerner

I forgot to add one item to the order (£150). I went online to see if I could add it on, but this was not possible (I do understand this). Online it said if I contacted customer services I could order... Se mere

Virksomheden har svaret


Virksomhedsoplysninger

  1. Tøjbutik
  2. Butik med modetilbehør
  3. Herretøjsbutik
  4. Dametøjsbutik

Skrevet af virksomheden

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Kontaktoplysninger

  • Unit LG67 & R507 39 The Hayes, St Davids Dewi Sant, CF10 1GA, Cardiff, Glamorgan, Storbritannien

  • 02920 667139

4,7

Fremragende

TrustScore 4.5 ud af 5

147 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,7

Alle anmeldelser

(147)

13.318 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

Honest kind helpful staff

This store stocks all the fat face range. The staff are so helpful. Genuinely give opinion when I wasn’t sure of a dress I tried on they agreed not right for me and helped me find something that suited me better. That honestly made me a regular shopper.

11. juli 2022
FatFace - CARDIFF 3-logo

Besvarelse fra FatFace - CARDIFF 3

Hi There, thank you so much for your lovely review on the Cardiff store, I am so pleased to hear that you had a wonderful shopping experience and your feedback will be passed on! Take care, LE

Bedømt til 1 ud af 5 stjerner

Lily Cardigan in White .

The rating for this review is not for the store but for the information provided on your website!. The store is so helpful in every way. I had been into the store to find the Lily cardigan an in white but unfortunately it was not available. I tried on another colour just to find out if it suited me and also what size I may need.
It looked very nice and also a useful item to have in my wardrobe.

The lady in the shop said she could order a white one for me, but I w anted to think about it fir a day or two. I eventually ordered one in white online. When it arrived, very quickly I must say , I opened the well wrapped parcel to find it was not white!. It wasn’t not even Ivory. It looked like a cream cardigan. Your description is totally inaccurate and misleading on your website. This was very disappointing to me and also time wasting.

I returned it to the store and have been given a refund.

Not a happy customer!.

2. juni 2022
FatFace - CARDIFF 3-logo

Besvarelse fra FatFace - CARDIFF 3

Hi Bernice,

Thank you for your review.

I am sorry to hear that you were disappointed with your recent purchase. I will ensure that your feedback will passed onto the relevant department to take your comments on board.

Thank you for taking the time to leave your review. Have a great day. Many thanks-AB.

Bedømt til 5 ud af 5 stjerner

I love Fatface

I love Fatface. The clothes are always unique, the variety, value for money and designs are fab. Wish they had more stores near me but it’s worth the journey but I do buy so much online.

Love a fat face purchase

26. maj 2022
FatFace - CARDIFF 3-logo

Besvarelse fra FatFace - CARDIFF 3

Good morning Emma,
Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the quality and service you received. I am pleased to read that you're looking forward to shopping instore again-we can't wait to see you!
Thank you for being a loyal customer of ours!
Have a great day!
Take care, LA

Bedømt til 5 ud af 5 stjerner

Lovely attentive staff.

26. april 2022
Uopfordret anmeldelse
FatFace - CARDIFF 3-logo

Besvarelse fra FatFace - CARDIFF 3

Good Afternoon Paul

Thank you for your 5* review.

I am so pleased to hear of the recent service you received in our Cardiff store.

I hope you have a lovely Afternoon!

- EP

Bedømt til 2 ud af 5 stjerner

Disappointed.

I found these jeans not suitable for my shape at all. To make matters worse when I took them back to a Fat Face shop for a refund I was turned away because I paid through PayPal. None of this is stated on the returns slip. Very disappointed.

14. april 2022
FatFace - CARDIFF 3-logo

Besvarelse fra FatFace - CARDIFF 3

Hi there
Thank you for spending the time to leave a review. I am sorry that the jeans were not suitable on this occasion. We currently don't accept Paypal refunds in store and I am sorry it was not on the return slip but we do let customers know this on our website.
If there is anything else we can support with, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm and we can assist you further. DW

Bedømt til 5 ud af 5 stjerner

My sister recommended and I'm not…

My sister recommended and I'm not disappointed.Two gorgeous scarves I could use as shawls and a fine,soft jumper.I will be looking again.

30. marts 2022
FatFace - CARDIFF 3-logo

Besvarelse fra FatFace - CARDIFF 3

Good Afternoon Ann,
Thanks for taking the time to write a review. We are happy to hear you sister's recommendation did not disappoint. Have a great day! -KC

Bedømt til 5 ud af 5 stjerner

Brilliant

Brilliant. My order arrived on time and was as expected. I am very happy with my new clothes.

4. marts 2022
FatFace - CARDIFF 3-logo

Besvarelse fra FatFace - CARDIFF 3

Hi Oriel
So glad to hear your new wardrobe additions are what you hoped for.
Have a great weekend. MJ

Bedømt til 5 ud af 5 stjerner

Fantastic service and products.My…

Fantastic service and products.My favourite store by a mile. Staff are really helpful.Always something new in stock.

7. februar 2022
FatFace - CARDIFF 3-logo

Besvarelse fra FatFace - CARDIFF 3

Hi Alison, Thank you for your 5* review.
I am so glad to hear that you were happy with the service from the staff in the Cardiff store and pleased to read it is one of your favourites stores. Have a great day, LM

Bedømt til 5 ud af 5 stjerner

I just love Fat Face clothes

I just love Fat Face clothes. Always excellent service and usually fast delivery. Would highly recommend. Keep up the good work FF :)

2. februar 2022
FatFace - CARDIFF 3-logo

Besvarelse fra FatFace - CARDIFF 3

Good afternoon Jackie,

Thank you for your 5* review.

I am so happy to read that you are enjoying your FatFace items. It's great that your order arrived so quickly too. We hope you continue to enjoy your shopping experience with us in the future.

Have a great day! CA

Bedømt til 5 ud af 5 stjerner

My favourite shop

Super helpful as always , efficient friendly staff . Sorted my returns quickly from postal order , happily enquired about a belt that had not arrived, (for home delivery) due to out of stock in store & e mail not received - promptly refunded me, once we discovered it was now discontinued .
Patient with new stock enquiries & purchases . Another successful visit . Thanks

1. februar 2022
FatFace - CARDIFF 3-logo

Besvarelse fra FatFace - CARDIFF 3

Good morning Jackie!

I am so happy to read what a positive experience you had in the Cardiff store. I'm pleased to hear that they were able to help with the returns.

I will be sure to pass this on to the wonderful team. I hope you have a fab day! CA :)

Bedømt til 5 ud af 5 stjerner

Love the quality and sustainable…

Love the quality and sustainable products- one item just didn’t suit me and money was back in my account so quickly

29. januar 2022
FatFace - CARDIFF 3-logo

Besvarelse fra FatFace - CARDIFF 3

Thank you for taking the time to leave us a lovely review CP

Bedømt til 5 ud af 5 stjerner

Have purchased the Burgundy Talia Coat…

Have purchased the Burgundy Talia Coat this morning from the Cardiff store ...
Beautiful jacket much nicer on than it looks online. Excellent service , friendly and festive atmosphere in the store . Have been shopping in Fatface for years .

23. december 2021
Uopfordret anmeldelse
FatFace - CARDIFF 3-logo

Besvarelse fra FatFace - CARDIFF 3

Hi Claire, Thank you for taking the time to leave your 5 star review. We are pleased to hear that your in store shopping experience was a positive one. Merry Christmas! - ES

Bedømt til 5 ud af 5 stjerner

Very Happy with my purchase.

Easy ordering and use of website.
My order arrived within the agreed time scale.
My jacket arrived as expected and is well sized which is great.
Very happy with my purchase.

27. november 2021
FatFace - CARDIFF 3-logo

Besvarelse fra FatFace - CARDIFF 3

Thank you! We love getting 5* reviews CP

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