My wife bought a top didn’t keep receipt but decided she had made a mistake went to take it back with all tags still attached and was refused exchange or refund. Showed the transaction on her banking... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I love shopping in the fatface store, where the staff are very helpful, and also online. Good choice of clothes that are very good quality. Expensive sometimes but the sales are brilliant. The benef... Se mere
Virksomheden har svaret
Amazing customer service at the Bury St Edmunds store today. Shopping with a toddler is tricky but shopping with two is almost impossible so thank you for the way you interacted with them both while... Se mere
Virksomheden har svaret
I was acknowledge immediately, although there was one member of staff on a till helping a customer a young member of staff saw me join the queue and immediately came to the other till to help me. She... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktoplysninger
5/7 Auction Street, IP33 3FA, Bury�St�Edmunds, Suffolk, Storbritannien
- 01284 764247
4,7
Fremragende
173 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra FatFace - BURY ST EDMUNDS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great shopping experience
I love shopping in the fatface store, where the staff are very helpful, and also online. Good choice of clothes that are very good quality. Expensive sometimes but the sales are brilliant.
The benefit with online is they have more choices of dress/skirt lengths.
But if something is not right or doesn’t fit it’s easy to get a refund.
4. juni 2026
Besvarelse fra FatFace - BURY ST EDMUNDS
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Excellent all round
Quick efficient delivery to store, great customer service and excellent quality product as always.
4. juni 2026
Besvarelse fra FatFace - BURY ST EDMUNDS
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Besvarelse fra FatFace - BURY ST EDMUNDS
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Exchange problems at Fatface
My wife bought a top didn’t keep receipt but decided she had made a mistake went to take it back with all tags still attached and was refused exchange or refund. Showed the transaction on her banking app which would have coincided with their cctv/system transactions but still refused. She rung their head office to question their policy but they said no receipt of proof of purchase then no exchange or refund. She asked what they would accept as proof of purchase other than a bank app transaction and they said a receipt……. Computer says no 😡 won’t be shopping there again
21. maj 2026
Uopfordret anmeldelse
Besvarelse fra FatFace - BURY ST EDMUNDS
Good afternoon, Stephen,
Thank you for taking the time to leave your review.
In line with our terms and conditions which are clearly visible within store, online and on a receipt, any return must be accompanied with a proof of purchase such as an order confirmation and or receipt.
A return cannot be accepted without this.
Thank you.
Besvarelse fra FatFace - BURY ST EDMUNDS
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Besvarelse fra FatFace - BURY ST EDMUNDS
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Excellent help in shop
12. maj 2026
Besvarelse fra FatFace - BURY ST EDMUNDS
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Besvarelse fra FatFace - BURY ST EDMUNDS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I was acknowledge immediately
I was acknowledge immediately, although there was one member of staff on a till helping a customer a young member of staff saw me join the queue and immediately came to the other till to help me. She found my order quickly and retrieved it for me. She was friendly, polite, cheerful and super efficient. I didn’t have much time so really appreciated the excellent service.
20. april 2026
Besvarelse fra FatFace - BURY ST EDMUNDS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Quality product
Quality product, look great on, bought for my holiday, highly recommended
19. marts 2026
Besvarelse fra FatFace - BURY ST EDMUNDS
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive experience whilst shopping with us recently. Have a great day! Take care, CM
I purchased a pair of trousers which…
I purchased a pair of trousers which are gorgeous - lovely soft, draping fabric & good fit. Staff at the store were very helpful. V pleased with my shopping here today.
2. marts 2026
Uopfordret anmeldelse
Besvarelse fra FatFace - BURY ST EDMUNDS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Besvarelse fra FatFace - BURY ST EDMUNDS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Fabulous Bury st Edmund’s store !
Lovely friendly staff in bury st Edmund’s store . Didn’t have my size so ordered online for me . Well done !
20. februar 2026
Besvarelse fra FatFace - BURY ST EDMUNDS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy to navigate website and out of…
Easy to navigate website and out of stock item I wanted quickly came back into stock.
Click and collect easy, friendly staff and good quality clothes
9. februar 2026
Besvarelse fra FatFace - BURY ST EDMUNDS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Always lovely in fatface love the…
Always lovely in fatface love the shop. People who work there so helpful and friendly and very organised
21. januar 2026
Besvarelse fra FatFace - BURY ST EDMUNDS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Besvarelse fra FatFace - BURY ST EDMUNDS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
They were so helpful when I had brought…
They were so helpful when I had brought a coat online with them and had to return it and get a smaller size which they had in store lovely lovely coat
5. januar 2026
Besvarelse fra FatFace - BURY ST EDMUNDS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Besvarelse fra FatFace - BURY ST EDMUNDS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very late and inconvenient delivery to store
Package was promised Thursday for our planned trip to town on Friday. This was a Christmas gift for someone we were visiting.
Eventually arrived in-store Sunday morning requiring another trip to town to collect and give the gift before departing the UK that day!
17. december 2025
Besvarelse fra FatFace - BURY ST EDMUNDS
Thank you for taking the time to leave your review. We're sorry to hear that your order took so long to arrive, we understand that this is disappointing, and we will work hard to ensure that delays are minimised moving forwards. Take care, LE
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.