Excellent service. Very friendly. Easy to collect order from local Fatface store. Well packed and easy to carry (packaging had handle) All items perfect.
Virksomheden har svaret
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Se, hvad kunderne siger
Return was managed efficiently and with courtesy by the young man who dealt with it - have to say his approach was much friendlier and more welcoming than I received from a previous member of staff. O... Se mere
Virksomheden har svaret
Bought a Paignton Gillet, Charcoal. What made the experience different? In a word "Lara" she sweet talked me into giving my Email address for which I was instantly rewarded with a 15% discount. Whatev... Se mere
Virksomheden har svaret
Saw item in Winchester store but didn’t buy got home regretted it - ordered online to collect at my local Bracknell store - very smooth process was kept informed of progress on my order. Sadly when I... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktoplysninger
20 The Lexicon, The Avenue, RG12 1BD, Bracknell, Berkshire, Storbritannien
- 01344 457360
4,6
Fremragende
98 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Needed to swap the top I had ordered…
Needed to swap the top I had ordered with a larger one in store. All very straightforward. Being able to order, get delivered in store, then swap / return with no fuss or bother. That's refreshingly how it should be, but but rarely is.
26. april 2023
Besvarelse fra FatFace - BRACKNELL
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Excellent service from Bracknell store
19. april 2023
Besvarelse fra FatFace - BRACKNELL
Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Bracknell store - this is great to hear. Take care, BP
Excellent service as always!
Excellent service as always, prompt delivery to store for collection and staff always helpful
17. april 2023
Besvarelse fra FatFace - BRACKNELL
Thank you for taking the time to leave us your review. It’s great to hear that your order arrived with you so quickly and that you are happy with the service you have received! Have a great day – LB
Excellent service
Excellent service
Staff always happy to help which gives a better experience
14. marts 2023
Besvarelse fra FatFace - BRACKNELL
Good morning,
Thank you for leaving us your comments. I hope you continue to enjoy shopping with us.
Take care, MM
Parcel delivered in a timely fashion 😊
15. marts 2023
Besvarelse fra FatFace - BRACKNELL
Good Morning Linda
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
EP
Besvarelse fra FatFace - BRACKNELL
Hello
Thank you for leaving us your review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – KS
Gorgeous items
Gorgeous items, and very helpful staff at the store. My online experience was great too topped up with fast delivery
4. november 2022
Besvarelse fra FatFace - BRACKNELL
Good afternoon, Sawsan
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Bracknell store.
Take care, JB
Besvarelse fra FatFace - BRACKNELL
Hi Sean, thank you for your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
My Returns Experience
I ordered items online and paid using my AMEX card. The items I did not want I returned (4JULY) to the Bracknell store, I was informed at the checkout I could not return items bought using AMEX card instore, they had to be returned by post for the refund. I did contact FatFace customer services, they informed me this was incorrect and would investigate. Nevertheless, please train staff to latest and up-to-date returns policy for all purchase methods.
8. juli 2022
Besvarelse fra FatFace - BRACKNELL
Good Afternoon Malcolm
Thank you for taking the time to leave a review.
I have passed on your feedback regarding your recent visit to store.
I have contacted you directly regarding your recent experience. TG
The app was very easy to use to order…
The app was very easy to use to order my dress which I have one in each colour black& khaki so comfortable and versitale. Staff in your shops always smiling and happy to help.
4. juli 2022
Besvarelse fra FatFace - BRACKNELL
Good Afternoon Laura
Thank you for your review.
I am so pleased to hear of your recent experience with us.
I hope you enjoy your new purchase.
EP
Fab products and speedy delivery
20. maj 2022
Besvarelse fra FatFace - BRACKNELL
Hi Dianne
Thank you for your 5* review.
I am so happy to read that you are enjoying your FatFace items. It's great that your order arrived so quickly too. We hope you continue to enjoy your shopping experience with us in the future.
Have a great day! DW
I love their clothes always can find…
I love their clothes always can find something pretty, love the Bee range my name in hebrew means bee
17. maj 2022
Besvarelse fra FatFace - BRACKNELL
Hello Deborah,
Thank you for your 5 star review. So pleased to hear you love our Bee collection.
Have a great day!
Take care, CT
FatFace Bracknell
Popped into FatFace Bracknell for a quick browse whilst visiting the shopping centre. Found a brilliant padded coat in the sale, just what I’d been looking for. The shop was well laid out and the sales assistant was friendly and helpful, making my visit very pleasant. As always, my new garment was well made and I even discovered two extra pockets after I’d got home. A bonus buy for me in the sale, and another FatFace branch to add to my repertoire!
16. maj 2022
Besvarelse fra FatFace - BRACKNELL
Hello Jackie,
Thank you for your 5* review.
Have a great day!
Take care, CT
Always great clothes,always a true fit…
Always great clothes,always a true fit and the best materials. Have been buying fat face for years and always will.
3. maj 2022
Besvarelse fra FatFace - BRACKNELL
Good Afternoon Matthew
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Allways on time delivery quality is…
Allways on time delivery quality is great and stylish.
17. april 2022
Besvarelse fra FatFace - BRACKNELL
Hi Angela,
Thank you for your 5* review. Many thanks-AB.
The hoodie is excellent
The hoodie is excellent. Needed to switch the jeans to the next size down. Although ordered via the web was able to exchange in the shop with ease and very helpful staff
1. april 2022
Besvarelse fra FatFace - BRACKNELL
Good Afternoon Brian
Thank you for your 5* review.
I am so pleased to hear that you are happy with your new Hoodie
Have a great weekend!
- EP
FatFace - a great company with amazing clothing
Every time I go into a FatFace shop I always see something I like. It might seem normal to some, but it is a unique experience for me. The designs, colours and styles of the clothing are excellent. This matched with the quality of the materials which are sustainably sourced in many cases makes for a perfect combination.
Being 6’4, adding the ‘tall’ option to the clothing has been brilliant and just re-enforced my love for the company.
The Bracknell store is a delight, well set out, a good range and wonderful staff. The online store is also amazing with good offers and amazingly quick delivery.
My wardrobes are slowly being replaced with FatFace clothing and I am delighted. Some pieces I have had for many years and they still feel great to wear.
Thanks again FatFace, looking forward to the next experience.
1. april 2022
Besvarelse fra FatFace - BRACKNELL
Hi Chris
Praise indeed! You have been very generous with your wonderful feedback. It is great to hear that we tick so many boxes for you. Thank you very much for sticking with us over the years. I will pass on your comments to our Bracknell store. Enjoy your latest purchases and the rest of your day. MJ
It’s the quality of the products
It’s the quality of the products. They wash so well and brilliant deals during the sale. True to size, excellent detailing and lovely styles, fabric and designs. Love it!
27. januar 2022
Besvarelse fra FatFace - BRACKNELL
Hi Ayesha,
Thank you for leaving us this review about your purchases, it's great reading such positive comments about the quality of our items.
Have a great day! -CD
Dette er Trustpilot
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Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.