We went into your store today and was happy with the way the store is set up. I have not been to Birmingham city centre for many years, I have noticed that many shops do not have adequate acce... Se mere
Virksomheden har svaret
Lokation
Skift lokationUnit 28 Grand Central, Stephenson Place, B2 4BF Birmingham, West Midlands, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Received text message to say sandals were ready to collect from central Birmingham shop. Made special trip to collect them only to be told they are not there and glitch in system means 'this happens a... Se mere
Virksomheden har svaret
This was at Grand Central, Birmingham. I had been everywhere to find a dress for my Mother's funeral. All have glitter in, as that time of year. AMANDA at Fatface was AMAZING,she helped me, went into... Se mere
Virksomheden har svaret
We had a wonderful time in this store. Mandy was so helpful, friendly and informative. She told us about the extra 20% off of sale items and answered all the questions we had. She discussed our day an... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktoplysninger
Unit 28 Grand Central, Stephenson Place, B2 4BF, Birmingham, West Midlands, Storbritannien
- 01216 343570
4,8
Fremragende
197 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Quality products, great colours & genuine customer service
The Fatface website was very easy to navigate & enabled me to identify which colour/size/length of cargo shorts I wanted to buy. Calling into the central Birmingham store they had neither my size nor the colour that I wanted, but an extremely helpful assistant suggested that I try on another pair in a different colour which would confirm the size/fit & thereby give me reassurance when ordering on line, which I did. (I find that sizing can vary considerably between manufacturers). In my opinion, Fatface epitomise fashionable, well made clothes in great colour options at value for money prices. Recommended.
18. april 2023
Besvarelse fra FatFace - BIRMINGHAM GRAND CENTRAL
Thank you for your 5* review. I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase. Have a great day! LB
Placed my recent order and it was ready…
Placed my recent order and it was ready to collect in no time,
16. april 2023
Besvarelse fra FatFace - BIRMINGHAM GRAND CENTRAL
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Great customer service
Really helpful staff, helped to return an online order and place a new one
13. april 2023
Besvarelse fra FatFace - BIRMINGHAM GRAND CENTRAL
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
First time buyer, will be back
Only bought from you for the first time recently, but will definitely be back!
Spent the day looking for a shacket in Birmingham, to no luck, and tried your Grand Central store.
Found the perfect one, but in store only does small (doesn’t go down to XS and I’m not the biggest guy).
Member of staff helped out (forgive me, I didn’t get name) and showed me a few similar things, and explained that you can get XS online.
I stood in the shop and ordered, and the online service was great too.
Shacket is lovely, amazing quality and great price!
Will definitely buy from Fat Face again.
31. marts 2023
Besvarelse fra FatFace - BIRMINGHAM GRAND CENTRAL
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Improve the size
Improve the size. Everything is just way to big and next size down is way to small
26. marts 2023
Besvarelse fra FatFace - BIRMINGHAM GRAND CENTRAL
Thank you for leaving us this review. I am sorry to hear that you had some issues with the sizing! I have passed your feedback on to the relevant teams for review. We do offer a 30 day returns policy for online order with free postage if your item isn't quite right. We hope you continue to enjoy shopping with us. Take care - CD
Workers were really nice
22. marts 2023
Besvarelse fra FatFace - BIRMINGHAM GRAND CENTRAL
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Very helpful and friendly
Quick delivery to store. Helpful with information about returns policy
16. marts 2023
Besvarelse fra FatFace - BIRMINGHAM GRAND CENTRAL
Good Afternoon
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
EP
Lovely staff & very helpful
I like coming to the store has I can try on the items and then decide if it suits me or not ( or fits properly)
17. marts 2023
Besvarelse fra FatFace - BIRMINGHAM GRAND CENTRAL
Hello Carole, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Besvarelse fra FatFace - BIRMINGHAM GRAND CENTRAL
Good afternoon,
Thank you so much for your review, this is exactly what we love to hear from our lovely customers!
Have a great day!-DW
Besvarelse fra FatFace - BIRMINGHAM GRAND CENTRAL
Hi Theresa. Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Nice staff and good shopping experience
14. januar 2023
Uopfordret anmeldelse
Besvarelse fra FatFace - BIRMINGHAM GRAND CENTRAL
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
This was at Grand Central...AMANDA
This was at Grand Central, Birmingham. I had been everywhere to find a dress for my Mother's funeral. All have glitter in, as that time of year. AMANDA at Fatface was AMAZING,she helped me, went into stock room and bought out a selection, she then helped me, talked to me, as she could see I was struggling, I ended up buying two dresses. She was absolutely the best person in the world...she stayed with me throughout, even in dressing room to advise me. What a star.
17. december 2022
Uopfordret anmeldelse
Besvarelse fra FatFace - BIRMINGHAM GRAND CENTRAL
Thank you so much for this amazing review. We are absolutely amazed by your wonderful comments and we are sincerely proud of our teams in store! We are happy to hear that we were able to make this shopping experience a positive one, when it could have been so easily, the complete opposite. We will share this experience with our incredible crew member in store! Thank you! - RS
The staff in the store are great and…
The staff in the store are great and always helpful.
10. december 2022
Besvarelse fra FatFace - BIRMINGHAM GRAND CENTRAL
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Besvarelse fra FatFace - BIRMINGHAM GRAND CENTRAL
Good afternoon, Mrs Murphy
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Birmingham store.
Take care, JB
Some wonderful design clothes are sold…
Some wonderful design clothes are sold in FF, Some times a bit to expensive 😀
18. oktober 2022
Besvarelse fra FatFace - BIRMINGHAM GRAND CENTRAL
Good Morning John
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Lovely dress just what I wanted…
Lovely dress just what I wanted delivered on time and fast
13. oktober 2022
Besvarelse fra FatFace - BIRMINGHAM GRAND CENTRAL
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Just a lovely member of staff
Just a lovely member of staff, I left my phone in store and she put it the safe for me.
14. oktober 2022
Besvarelse fra FatFace - BIRMINGHAM GRAND CENTRAL
Good afternoon Tina,
Thank you for taking the time to leave us your review after your recent visit to our Birmingham Grand Central store. We will ensure that your feedback is passed on.
Take care, MM
Great all round!
Clothes are great, website is great and the staff in store are also great.
Ordered a few pieces online, needed to change one item to a different size so popped to the store near me to exchange and it was all handled brilliantly.
The quality of the clothes is also great, really just so happy with everything!
29. september 2022
Besvarelse fra FatFace - BIRMINGHAM GRAND CENTRAL
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a good weekend!
EP
Besvarelse fra FatFace - BIRMINGHAM GRAND CENTRAL
Good afternoon, Roy
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Birmingham store. JB
We had a very positive experience and a…
We had a very positive experience and a new member of staff served us and the staff in the store helped her and I thought they were very kind to her as we returned an item and used a gift card for a purchase
15. august 2022
Besvarelse fra FatFace - BIRMINGHAM GRAND CENTRAL
Hi Stuart, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.