farandaway.co Anmeldelser 122

I ordered a 16 piece dinner set and was very impressed with the overall quality of the ceramics. The design and finish feel high quality and carefully made.
One bowl arrived with a small defect, but the customer service handled the situation exceptionally well.
The issue was taken seriously and resolved quickly without any complications.
A replacement was sent immediately and arrived in perfect condition.
This is exactly how customer service should work.
I would definitely order from them again.

Ich bin vom Anfang bis zum Ende sowas von zufrieden. Im Vorfeld wurden alle meine Fragen ausführlich und sehr kompetent beantwortet. Sehr freundliche Betreuung durch das Personal. Es gab immer zeitnahe Antworten und Kontakt zu mir als Kunde! Ich kann Far&Away zu 100% weiterempfehlen. Ich finde, so sollten alle Firmen mit ihren Kunden umgehen. Das Geschirr ist genau nach meinem Geschmack. Die Farben und das Design einfach wunderschön! Ich bedanke mich für das kundenfreundliche Vorgehen und die Kontakte. I. Kretschmer aus Salzkotten/Deutschland

Würde ich jederzeit weiterempfehlen. Geschirrset kam turboschnell in einem top Zustand an und es ist wunderschön! Auch der Kundenservice antwortet schnell und ist super freundlich.

I was very happy with the dishwasher however there was an issue with two pieces but the team was able to get me replacement pieces so I’m very happy with the resolution.

As long as the dishwasher continues to hold up, then I would say my experience has been very positive and I love the dish set.

I chose Far & Away dinner plates for the second time, and once again I’m absolutely delighted. I love their simple, elegant design and the beautiful matte finish. Unfortunately, one plate from the second delivery arrived with a small chip on the edge. But what can I say — a quick message, a fast and effortless replacement, and truly outstanding customer service! It’s great to see a company that cares not only about selling but also about their customers. Thank you for these wonderful plates and this great experience.

Best customer service!
Fast delivery time.
Simple but chic design that goes with everything. Loving it🤍

I got the full dinnerware set and paid the higher price tag hoping that I would actually get something that would be worth it. Unfortunately today I had my first accident with them where a mug I was washing, slightly slipped from my hand and chipped the plate that was sat underneath it. Meanwhile, my £5 mug was absolutely fine.

Great design and quality

Ravie de mon achat ! La vaisselle est superbe, élégante et de grande qualité. Un énorme plus pour le service client, qui est vraiment au top : rapide, à l’écoute et très efficace. Une expérience parfaite du début à la fin.

Erstklassiger und freundlicher Service. Wir hatten mehrere Teller Sets bestellt, wovon 3 Teller einen kleinen Produktionsfehler hatten. Nach unserer Anmerkung wurden die Teller sofort ersetzt. Die gesamte Kommunikation war sehr angenehm und freundlich.

Vielen Dank!

Super Service. Ich hatte eine Reklamation, die umgehend und zur vollsten Zufriedenheit bearbeitet wurde. Das Geschirr ist mein neues Highlight auf dem Tisch.

This is one of those products that I like very much in theory but have struggled to embrace in the realities of daily life. Yes, visually they are visually exquisite but since their arrival I’ve hardly used them, for the following reasons:
1. There is reason why bowls are typically shaped the way they are, with sides that are curved or sloped gently downward/inward to meet a smaller base and that is because of ease of use. These bowls have a very different design, with a large flat base and non- sloping sides which means it is a fiddle to get to the bottom of one’s meal without a great deal of scraping all around the bowl, which brings me to my other point:
2. Eating from stoneware is noticeably noisier than other ceramic materials (accentuated yet more so by the design of the bowls). The handleless cups I like but the bowls and plates do make quite a clatter which I’m not keen on.

I’d add that yes, they do all stack rather nicely, but because they stack on top of each other rather than within each other, what one might gain in a tidier aesthetic amounts to more room being used up; four stacked bowls creates an 8 inch tower!

Ik viel direct voor het mooie servies, maar de soms negatieve reacties maakten dat ik voorzichtig was met bestellen. Gelukkig uiteindelijk toch gedaan, op zaterdag besteld en op dinsdag binnen gekomen. En het servies is net zo mooi als ik had gehoopt!

Ich habe meine Bestellung widerrufen. Nachdem ich zunächst eine sehr freundlichen Konversation mit dem Kundendienst führte, sollte ich zum einen versichern, dass die Produkte noch in der Originalverpackung sind und zum Zweiten würde man mir für die Rücksendung etwas vom Kaufpreis abziehen, wobei nicht gesagt wurde, wie viel.

Beides ist jedoch nicht zulässig. Die Ware muss sich nicht in der Originalverpackung befinden. Sie muss heil wieder beim Verkäufer ankommen, aber auch nicht mehr.
Auf die Kosten der Rücksendung muss in der Widerrufsbelehrung hingewiesen werden. Ich habe aber nie überhaupt irgendeine Belehrung erhalten.

Das ist das schlechteste Geschirr, welches ich je hatte. Sofort sind schwarze Kratzer auf allen Tellern, Schüsseln und Bechern zu sehen. Auf Rückfragen wird nicht geantwortet. Minderwertige Qualität und schlechter Kundenservice. Auf keinen Fall bestellen.

I wouldn’t recommend purchasing these plates — not because of their design, which is lovely, but due to the quality and customer service. The plates are not oven- or microwave-safe, and the mugs quickly develop stains inside from tea and coffee. The first time a plate broke in the oven, we contacted customer service but were told we would not be compensated. This evening, another plate broke in the microwave. Overall, the appearance is beautiful, but the quality and durability need significant improvement.

after sales customer relations

my wife has realised a damaged knife after opening the delivery box. and as a magic we received the new knife within 24h.

I will start by saying I can’t fault the plates and bowls we received - they’re high quality and the delivery process was smooth.

The cutlery, however, and my experience with customer service since, has been a different story. Firstly, we were allowed to order and only after were we told the cutlery was not actually in stock, and they were unable to provide an estimated time frame for them to come back in stock. In hindsight, we should have insisted on cancelling the order then. Finally the cutlery arrived, and frankly the quality is extremely low. There is no weight to them. More importantly, they rust extremely easily. Now, I anticipate a reply from the company saying that they just require a little extra care and to follow the care guide, to which I would have two points of response; 1. We have been following the care guide, and the problem continues and worsens; and 2. If an item requires that many additional steps to keep it in a usable state then it is not dishwasher safe. Do not purchase this cutlery if you have any interest in not handwashing, and immediately hand drying.

We flagged the issue with the company, whose lacklustre responses have pretty much exclusively consisted of repeatedly forwarding us the care guide. They argue that it does not constitute a defect of a knife rusts after a singular dishwasher run and is therefore outside of their 30 return policy for defective items - I’m inclined to disagree.

Buy the plates and hope you don’t need anything from customer service, and hope that they actually have any to ship, if you’re so inclined. Don’t go near the cutlery with a barge pole.

Bestellung und Lieferung des Geschirrs hat einwandfrei geklappt. Ein Teller wurde auf dem Transport beschädigt. Meine Reklamation wurde schnell und unkompliziert bearbeitet und ich bekam innerhalb von drei Tagen einen neuen Teller zugesandt. Sehr freundlicher Kontakt und prima Service. Ich würde jederzeit wieder bestellen!

Efficient, quick delivery, very good quality items.
Can’t complain!