Misleading policies, utterly unhelpful customer service.
I'm terribly disappointed with the whole experience beginning with the customer service, right through return and finally the quality of the piece. I bought an unlined Molly dress thinking it would be lightweight but still wearable, which is not the case - the fabric is so transparent it would be OK as beach pareo but unfortunately nothing else. The fit is also very unflattering, you look like you're wearing a potato sack. Perhaps it looks good on models size 8 but not anyone even slightly bigger. Besides that, I reached out to the shop over 4 weeks before my planned trip to make sure the order will be delivered in time. I was assured that it's plenty of time and I'm welcome to place the order. Sadly, three weeks later I was the one chasing this up with the shop and told that she seamstress hasn't finished. As there was a week to go I hoped that once I reminded them my order would be prioritised and will reach me in time. Three emails later nothing happened and I was told they won't make it in time. Finally, the only reason why I decided to buy such an expensive dress (280!!) was the right to return it unless you order bespoke changes to the cut. As it turns out the return policy is misleading as they accept returns only on pieces that are faulty and not any other. So after 7-week long ordeal I end up with a terrible-cut, 80% polyester beach pareo that costs almost £300. This is the worst purchase I've ever made.