Factorymanual Anmeldelser 

Obtuve respuesta muy rapida a mi solicitud de cambio en el formato de descarga. quiero tener a la mano el manual para cuando tenga que hacer alguna reparacion a mi vehiculo.

Had some issues with the initial product but the team is very responsive and was able to meet my expectations. Great customer service

Service was quick, and customer service is awesome. I fat-fingered my order and made an incorrect selection. They gave me the correct manual faster than I check my email.

Had a bit of time to “page” through the manual and it is complete, and comparable to manufacturers’ official manuals. The manual also includes wiring diagrams and connector locations many times this requires a separate document. So now when you break it, because you didn’t read first, you can look up how to fix what you broke.

At first I thought they only sell manuals for US vehicles but I asked and they supplied a manual for my European spec 2025 Audi RS5. OEM manual at a very reasonable price.

After review of manual I have come to the conclusion that the information is repetitive and incomplete. It looks like they copied information off of the internet and just kept pasting on as word document. It is not an OEM manual as advertised. It is useless to me. Therefore according to their refund policy I asked for a full refund of my money ASAP, They refused to honor the policy. This is a scam.

I wrote them several times in regard to the operation of the manual and they were very attentive and cordial in all their responses, which were very much immediately after I contact them.
Chris Winfrey was the one sending the responses but in their last one he mentioned the name of Alan as the one that help me.
On August 20th I wrote a review about factorymanual.com.
I forgot to mention in that review the order # 7378 that I had with them.
My name is Omar Salamanca.
Best Regards!

Very helpful! Thank you for your expertise and professionalism!

I had to get a manual ASAP and could not wait a couple of weeks. This place is awesome. I had a motorcycle manual in minutes!!! The employees are extremely helpful and knowledgeable. Looking forward for more manuals in the future and THIS is the place I will come to.

I have been able to get two manuals for older cars and trucks and it was exactly what I needed to do some parts order and repair work for a restomod I was doing. I even had an issue with one of the orders that the team immediately fixed for me! Great manuals, Super Price!

I needed manuals for a 1988 Ford F250 and 1998 Lincoln. Both were available and the payment process was easy through Paypal. The downloading process for both manuals was straightforward and without issue. I did have a problem with one of the manuals and sent an email and within 24 hrs received a response. A new download was made available that resolved my problem and I was able to access the manual. My download may have been corrupted due to the service I am using but the second download was fine. Appreciate the fast response from the seller and will continue to use them for future needs.

Fast and efficient. The real deal in easily searched PDF format.

Highly recommended.

Review of the Mercedes Service and Repair manual download.
A parts or local garage will find very little problem navigating the software, but when considering to the varying knowledge of back yard dyi mechanics, it can present some challenges getting started.

Raised on a farm I acquired the man made it, I can fix it approach. The only difference is they knew how to fix and I never. Well this problem is pretty well eliminated with the purchase of this service and repair manual, and necessary tools. The first surprise that hits you is, 36 thousand pages plus. Overwhelming. You wonder how to download and onto what. A 4 gb stick is able to handle the material, so that was an easy resolve. Then when downloaded I could only access 13 thousand pages. A brief email to the support team and bam, problem solved. They suggested acrobat to read which I felt was exceptional service with the very prompt reply.

After scrolling around I found that the manual delivers the same. Bam, and you have the answer. But as in all things, there is a key to getting going. At first glance I wondered if I bought something that I was to behind tech wise, but the opposite is true as I now feel capable and advanced with this manual.

Being used to using book and research for many years, I found a glossary to be the most important feature on finding how to proceed. Well there is a key feature in this download called the co-pilot. Type in your question to the co pilot, hit enter and the search is started. For me I was wanting to change the Pcv valve. It gave more than I expected for an answer. You can get the symptoms of a bad part, the location explained, a picture, how to find it, how to remove it, the part number, torque values and the price. An aftermarket option is offered as the specific internal item was aftermarket only and it gave that information. To me it could not be better or easier. As I use it more I know I will find even other helpful features included in the service and repair manual.

What might help a buyer? A "read this first" getting started page would be helpful for those who are jumping into todays computer find and fix. Perhaps saying you will find more than you expect as this is like having a personal parts person with over 36 thousand pages to access to pass on to you. In a few minutes you will be navigate with amazing results effortlessly. The co pilot gets the information for you without needing you to navigate the index if you want it to do so for you. If you were used to flipping through a glossary or index you will like the co pilot much better. Clicking the "read for you option," will enable the co pilot to read the information to you,

To me I feel the price is to low for what you receive and I think a price of 150 - 400 dollars would be more fitting to reflect the quality and power of the item they just let you get ahold of.

An example, I dropped my Mercedes off at a shop here in my home town for a power steering fluid change, only to be told that the steering is electric. and no work was done. They did charge me 50 dollars for the appointment. Looking in the manual would have saved me from the garage customer abuse and waiting 3 weeks to get the car looked at. And yes, they were the go to Mercedes repair shop in the area so you think they would know. They need this manual and maybe I should buy them one for only 40 dollars.
Bill B
Campbell River Vancouver Island.