Ezfix Anmeldelser 44

Besvarelse fra Ezfix

For 15 timer siden

Hej Jonas,

Tak for din feedback – og vi er virkelig kede af at høre om din oplevelse. Det er selvfølgelig ikke den standard, vi ønsker at levere.

Vi vil gerne præcisere, at vores “off-white” er vores standard hvide nuance, hvilket kan opleves som en forskel afhængigt af overflade og lys.

Når det gælder leveringstiden, har vi i øjeblikket vores lager uden for Sverige, hvilket kan give længere leveringstid. Vi arbejder dog aktivt på at forbedre dette, og fra juni/juli vil vi have eget lager i Sverige med betydeligt hurtigere levering 🚀

Vi er også i gang med at forbedre selve produktet, så kvaliteten bliver endnu bedre fremover.

Det vigtigste for os er dog, at du som kunde bliver tilfreds.
Kontakt os meget gerne direkte på contact@ezfix.store
, så vi kan finde en løsning til dig – uanset om det er en erstatning eller refundering.

Med venlig hilsen
EzFix Support

Besvarelse fra Ezfix

30. nov. 2025

Hej! 🌼
Vi vill gärna hjälpa dig om något blivit fel eller om du har frågor kring din order.
Hör gärna av dig till oss på contact@ezfix.store
, så löser vi det direkt.

Den här typen av kommentar hjälper tyvärr ingen att få hjälp – men vi finns alltid här om du behöver något. 💛
Önskar dig en fin dag!

/Team EzFix

Besvarelse fra Ezfix

2. okt. 2025

Hej! 🌸
Vi beklagar verkligen att du fick en trasig produkt – så ska det absolut inte vara. 💔
För att vi ska kunna hjälpa dig på bästa sätt behöver du kontakta vår kundtjänst via "Kontakta oss" på vår hemsida. Där hjälper vi dig självklart med en lösning så att du blir nöjd. 🙏

Med vänliga hälsningar,
Teamet på EzFix

Besvarelse fra Ezfix

26. sep. 2025

Hi Sarah 🌸
Thank you for sharing your experience. We are sorry that you are not satisfied – our goal is always for customers to get good results with EzFix. 🙏
To ensure that the paint adheres properly, there are a few important steps to follow:
Shake the bottle thoroughly before use (atleast 30 seconds or more) so that the pigment is evenly mixed.
Clean and dry the surface thoroughly – dust, grease, or dirt can prevent the paint from spreading properly.
Remove excess paint from the sides of the roller before applying – this will prevent it from dripping.
Sometimes, several thin coats may be required depending on the surface. Allow the paint to dry between each coat for atleast 2 hours.

We have over 20,000 satisfied customers in Scandinavia, but as with all paint, the result may vary depending on the surface. Therefore, we would like to help you directly if you still have problems – contact us via customer service and we will solve it. 💚
Kind regards,
Daniel from EzFix

Besvarelse fra Ezfix

26. sep. 2025

Hi Alexis, 🌸

Thank you for sharing your feedback – we’re really sorry to hear that you didn’t get the result you expected. 🙏

EzFix is designed for small touch-ups, and for most customers it works great, but like with all paint, the result can depend on the surface and preparation. To get the best coverage, it’s important to:

Shake the bottle thoroughly so the pigments mix evenly, otherwise it will not be mixed.

Clean and dry the surface before applying.

Apply many thin layers and let them dry in between if needed (the darker surface the more layers), depending on the surface.

We understand it can feel frustrating when it doesn’t work as shown in our videos, and we’d really like to help you get a better result. Please reach out to our customer service team so we can look into this further and find a solution for you. 💚

Thank you again for your feedback – it helps us improve both our product and how we guide our customers.

Best regards,
Daniel from EzFix

Besvarelse fra Ezfix

26. sep. 2025

Hi Sandy, 🌸

We’re very sorry to hear about your experience and that you feel disappointed with both the colors and the service. That is of course not how we want our customers to feel. 🙏

To clarify: EzFix is a Scandinavian brand founded in 2023.

Regarding the colors:

Classic White = our brightest shade, similar to RAL 9016 (Traffic White).

Off-White = a softer tone with a slight warm undertone, similar to RAL 9010.

Sometimes differences in light conditions or the surface being painted can make the shade appear different, but we always strive for transparency with our customers.
If you for some reason gotten a colour that is wrong please contact us via email and we will help you right away!

We always answer emails within 24 hours. 💚 Please reach out directly again at kontakt@ezfix.dk and we will either help you exchange your products or find another fair solution for you.

Thank you for sharing your feedback – it helps us to improve and ensure future customers get a better experience.

Best regards,
Daniel from EzFix