Explore Worldwide Anmeldelser 246

TrustScore 3.5 ud af 5

3,5

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Vietnam trip was amazing! It was action packed and Joseph our guide was great. We got robbed on Cat Ba island and he went and got our money back for us! The activities where great and even though we w... Se mere

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Bedømt til 1 ud af 5 stjerner

Family trip to Costa Rica is an expensive shambles - the itinerary is vague and rose tinted. The reality is shabby lodges with terrible food, pointless ‘nature hikes’ with zero wildlife to be seen, o... Se mere

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Bedømt til 1 ud af 5 stjerner

Was left at Turkey airport . Im a 62 year old female . Transfer transport to hotel left me behide .

Bedømt til 2 ud af 5 stjerner

The tour guide great. The hiking great. The hotels disgusting and ruined the whole trip. The last hotel especially. Explore were well aware the hotel under construction- dust, noise, dirty- no... Se mere

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Virksomhedsoplysninger

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Find out about adventure travel holidays from Explore, including experience holidays and activity holidays. Choose from over 500 tours today.


Kontaktoplysninger

3,5

Middel

TrustScore 3.5 ud af 5

246 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Bedømt til 5 ud af 5 stjerner

The Garden Route

We are just back from a fantastic holiday in South Africa , with the Garden Route tour making up part of that holiday. We have never been part of a tour group before and didn’t know what to expect. We didn’t know how we would feel about spending 12 days with the same 10 people but I have to say it was wonderful. Maybe we struck lucky with thei other guests but we had a fabulous group.
Our tour guide Bianca (Bea) was amazing. She made the trip. She was fun, knowledgeable and took us to places we would never have found by ourselves. All of the hotel/lodges were great. Each one was very different from the others. They were all comfortable and clean and in some cases quirky. Bea tan the tour like clockwork. She kept us together and on time. She joined in the fun with us and some of the best times we of us all eating dinners together
This will not be the last time we holiday as part of a tour. I just hope we are as lucky with our next one as we were this time.

30. marts 2024
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Besvarelse fra Explore Worldwide

Hi Karen,

Thank you so much for taking the time to review your South Africa's Garden Route holiday!

We are delighted to hear that you had such a wonderful time and that you found Bea to have been such an amazing ambassador to the group.

We cannot wait to welcome you on your next Explore adventure.

Best regards,
Explore!

Bedømt til 5 ud af 5 stjerner

Jordan Discovery tour

I booked the Jordan Discovery tour with Explore, and it was absolutely amazing. The hotels were lovely, and I had the best guide Abdallah. We started in Amman and worked our way down to the dead sea, camped in Wadi Rum and stayed in Petra. The highlight of the tour was the Treasury of Petra and sleeping under the stars in Wadi Rum. Abdallah was an excellent guide who went above and beyond. His knowledge of Jordan's history is exceptional. I learnt so much about Jordan from Abdallah on this trip. He helped with finding the best restaurants and even gave history talks during the journey to each historic site.
Explore have packaged this trip perfectly. The Jordanians are so kind and lovely. I felt super safe to walk around alone day or night. I highly recommend this tour and hope you get the amazing Abdallah as your guide.

4. april 2024
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Besvarelse fra Explore Worldwide

Hi Joyce, Thank you so much for your review of your recent Jordan Discovery holiday. We are delighted that you found your tour to have been so amazing and that Abdallah provided such a wonderful experience. Please be assured we will pass on your kind feedback to the Product team and Abdallah. We hope to have the chance to welcome you on another Explore adventure soon!

Bedømt til 5 ud af 5 stjerner

Amalfi Coast Walking — Hotel Sole

Matteo Giordano proved to be an excellent and loveable guide. Matteo is knowledgeable in both the terrain and history of the Amalfi coast. We were fortunate that Matteo took us to visit his family lemon orchard, where his mom and dad welcomed as friends and treated us to a couple of specialties.
Being in my late eighties, I chose to participate in three of the leisurely walks, which I found challenging but well worth the effort. Midweek the trip to Herculaneum and Pompeii was guided by a colleague of Matteo’s, Francesco. He knows his history and added a lot of interesting information to our visit.
On the other days that I chose not to hike, I spent a few hours reading on the lovely and sunny Hotel Sole terrace and walking about Maiori, enjoying this seafront town. Another day was spent taking the ferry to both Amalfi and Positano.
The multi-generational Hotel Sole staff was very welcoming and every morning, with a smile on her face, the hostess enquired “Cafe Americano?”.
March or November is a great time of they year to take this walk, as the weather is a little cooler, the crowds a little smaller and the restaurants quieter.

15. marts 2024
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Besvarelse fra Explore Worldwide

Hi Gerald, Thank you so much for your review of your recent Amalfi Coast Walking – Seafront Hotel Sole holiday. We are so happy to hear that you enjoyed your tour and that Matteo and Francesco provided such a wonderful experience. Please be assured we will pass on your kind feedback to the Product team and Matteo and Francesco. We hope to have the chance to welcome you on another Explore adventure soon!

Bedømt til 4 ud af 5 stjerner

Just back from the Inca Trail Trek in…

Just back from the Inca Trail Trek in Peru and had a great time. Knowledgeable friendly local guide, clean comfortable hotels, good food and tents when camping. Could have had a little more information about what to pack for camping and a little more time to explore Saqsaywaman and Macchu Picchu (though accept that the latter is restricted by Peruvian regulations for protection of the site). Was it perfect? No, but what is; I certainly have no complaints and the fact that this was my 11th trip with Explore in 12 years is testament to the fact that this experience was not a one off.

7. april 2024
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Besvarelse fra Explore Worldwide

Dear Helen,

Thank you so much for taking the time to review your Inca Trail Trek holiday.

We are delighted to see that you had a great time whilst on tour.

I have forwarded your comments on providing a bit more information on what to pack for the camping portion of the holiday on to the Product Manager for the region.

We sincerely appreciate your suggestion and are so happy to see you found the hotels to have been clean and comfortable and the food good.

We cannot wait to welcome you on trip 12 soon!

Kind regards,
Explore!

Bedømt til 1 ud af 5 stjerner

Miserable shambles in Costa Rica

Family trip to Costa Rica is an expensive shambles - the itinerary is vague and rose tinted. The reality is shabby lodges with terrible food, pointless ‘nature hikes’ with zero wildlife to be seen, on crowded paths only metres from the car park. Food provided is ghastly. Every day is spent hour after hour in the bus, arriving at the next dismal hotel in the dark. Explore have managed to remove any element of authentic Costa Rican life from this trip and keep you isolated in aging hotels, far away from any ambiance or culture.
Save your money, folks, and just hire a car - everyone speaks English & you don’t need the miserable experience provided by Explore

3. april 2024
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Besvarelse fra Explore Worldwide

Thank you for sharing your feedback regarding your recent trip in Costa Rica. We regret that your experience did not meet your expectations and appreciate the opportunity to address your concerns.

While we endeavour to offer a balanced itinerary of adventure, exploration, and cultural immersion, we understand that individual preferences may vary. We partner with reputable providers for transportation and accommodation, and we regret any disappointment you experienced in this regard.

Costa Rican cuisine is renowned for its simplicity and freshness, and while we aim to cater to diverse palates, we understand that tastes can differ. Regarding wildlife sightings and nature hikes, while we showcase the country's rich biodiversity, we acknowledge that nature can be unpredictable.

We were grateful that you contacted us towards the end of your tour, with your feedback. Whilst we did provide an opportunity for you to leave the tour given your dissatisfaction, however, you chose to continue.

Your feedback is invaluable, as we continually strive to enhance our offerings. We have already received direct feedback from you regarding your concerns and will reply to those in the next few days.

Thank you once again for your feedback.

Bedømt til 1 ud af 5 stjerner

Not adventure - a coach holiday

Advertised by Explore ! As adventure tourism, actually it’s 8 hours trapped in a bus- the reality bares no resemblance to the itinerary provided. It’s a coach holiday basically- day after day schlepping around in a stuffy bus with an hour or so a day to get out & trudge along a crowded path in the ‘rain forest’. Same food rice & beans day in day out - dreadful experience, itinerary is a complete deception.

2. april 2024
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Besvarelse fra Explore Worldwide

I have responded to your most recent review concerning this trip.

Bedømt til 5 ud af 5 stjerner

Walking Jordan's Spice Trails

Walking Jordan's Spice Trails
Just back from a fantastic few days walking through parts of Jordan including Wadi Rum, Petra, Little Petra, Madobar and Jerash.
The scenery was amazing, our guide, Saleh, was extremely knowledgeable and patient and we learnt a lot about the history of Jordan and gained an understanding of the modern day country.
This was the first guided tour trip I have been on. It was very well organised allowing a reasonable amount of time in each area.
We spent a day in Amman before joing the trip and a few days in Aqaba at the end.
All the Jordanians we met were very welcoming and we felt safe for the whole of the visit.
I'd fully recommend the tour.

24. februar 2024
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Besvarelse fra Explore Worldwide

Thank you so much for your wonderful review! We're thrilled to hear that your walking tour through Jordan's Spice Trails, was a fantastic experience for you.

We're delighted to have made your first guided tour memorable with well-organized itineraries and a good balance of time in each area. Your endorsement means a lot to us, and we're pleased to hear you felt safe and welcomed by the Jordanian people throughout your visit.

We appreciate your recommendation and look forward to hosting you on more incredible journeys in the future!

Bedømt til 5 ud af 5 stjerner

Fantastic service. Would recommend

We were on holiday in Sri Lanka when an accident meant we had to return home after 3 days. The staff at Explore were absolutely amazing. They helped to sort our return so quickly, working with our Insurance Company. The Emergency Duty Manager was on hand 24/7 (which was great due to the time difference). We really cannot praise them highly enough. we have been fortunate over many years to never need any assistance,but thankfully they showed at this time how good they are. Would highly recommend them. A special thank you to Yvonne, Cally and Jenny who sorted flights and special assistance at the airports all in under 24 hours . Fantastic service !! Thank you all.

25. februar 2024
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Besvarelse fra Explore Worldwide

Thank you for sharing your experience with us Robert. We greatly appreciate your kind words regarding the support you received from our team, especially Yvonne, Cally, and Jenny. It's heartening to know that our staff's quick response and assistance, even in challenging situations, left a positive impression. We're grateful for the recommendation and look forward to welcoming you back again soon.

Bedømt til 1 ud af 5 stjerner

Trip was horribly managed by Explore

Trip was horribly managed by Explore, particularly at the start and finish and was redeemed only by the great guide and the other travellers.
We complained to them by email 2 weeks ago and have yet to receive a reply.

12. januar 2024
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Besvarelse fra Explore Worldwide

Thank you so much for taking the time to provide a review of your Cycle Mexico holiday. We are delighted to hear that your Explore Leaders and fellow travellers were highlights whilst on tour.

I can confirm that our Customer Services team has forwarded your email on to our Customer Relations team and they are currently investigating the feedback you have provided. The current response time for our Customer Relations team is around 28 days and I do apologise that our Customer Services team did not inform you of this when forwarding your email.

Should you have any additional feedback you would like to share, please reach out to our Customer Relations team directly at cr@explore.co.uk.

Kind regards,
Explore!

Bedømt til 5 ud af 5 stjerner

Adventures in Patagonia

Adventures in Patagonia - Christmas 2023 - I have to say many thanks to Explore for having such a brilliant trip available. From the moment I met the rest of the group and our tour leader Andress, I thought this is looking good. Well it surpassed expectations from any other similar type of adventure holiday that I have been on. Everything happened as arranged, the group bonded very well and our leader kept us informed of what would be happening in the next 24 hours and in the following days. Andress covered all the bases, and in addition catered for any individual requests that we may have had. The hotels were excellent for our needs, the local tour guides were top performers and amazing gifted people as well, their knowledge overwhelming. The local tour company was excellent. As the adventure to the ends of the earth goes the experience was utterly amazing and to be recommended. Our guide recommended a book titled 'To the uttermost parts of the earth' by Lucas Bridges, it is excellent and gives a great review of how the area has developed over the years. Thanks Explore

15. december 2023
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Besvarelse fra Explore Worldwide

Thank you so much for your review, Christopher! It is so nice to hear that Andres was such an excellent Explore Leader for your holiday and that you found the trip to have surpassed your expectations. I will make sure that he receives your kind words. We hope to have the chance to welcome you on another Explore adventure soon.

Bedømt til 2 ud af 5 stjerner

I have travelled 6 times with Explore…

I have travelled 6 times with Explore and I can say this trip (7th) was not what I expected from Explore re the accommodation and the holiday cost - ex flights. £3,000.00
Equator Volcanoes and the Galápagos Islands.
Two of the hotels were dreadful. 1st one was very damp. The shower had mold all over the three walls - very grubby - and the two beds had damp sheets and blankets which smelt musty and were cold. One of the bedrooms another member of the group was staying in, part of the ceiling collapsed in the night after heavy rain. Very unpleasant. Our hostel in Mento was tire! Came back after our meal to find cockroaches scurrying around the room. We were moved to another room where on the way, there was dog poo in the corridor! Yes dog poo! In this room once again there were cockroaches coming out of the shower drain. We were moved again to the top floor - 2 tics jumped out of the blanket of my bed and a very large moth spent the entire night flying around the room. I slept in my clothes on a chair!
The tour in Equador was simple. Nothing to write home about. The most interesting place was Old Quito. We all enjoyed this part of the city very much but not worth the money we paid.
Galapagos Islands. 5 out of 5. Beautiful beaches and fantastic wild life. Once again, the accommodation was not brilliant compared to other hotels on Isabella Island. Also we noticed that the tours we were booked on cost only 40 USD with a guide in the tour shops on the island and covered exactly what we were doing. Once again, we couldn't work out Explore’s costing for this part of the holiday. Once again, we had to buy our own lunches, dinners and drinks every day. £25 - £30 everyday for food excluding drinks.same price in Equador.
Our guide Fabian was very nice and fun to be with.
All in all, this tour to me and the others in the group saying the same, is overpriced for what you get. Only 1 free meal the whole tour which wasn’t special and in the middle of nowhere. Also we had to pay an additional £120 for tips, with most of it going to other guides we picked up on the way for each visit. They only spoke Spanish so our guide had to keep
Interpreting. We also had to pay a further £100 to enter the Galapagos Islands. Expensive.
I could have arranged this tour myself £1,000 cheaper.
Am afraid it will take me sometime to book with Explore again.
Very very disappointed and not what I expected from Explore. Poor show.

19. december 2023
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Besvarelse fra Explore Worldwide

We understand the importance of your experience whilst on your Volcanoes and Galapagos holiday, and I want to assure you that we are committed to investigating the matter thoroughly. Our team is already looking into the issues you mentioned and will reach out to you once our investigation is complete.

Your feedback is invaluable to us, and we appreciate your patience as we work to address the concerns you’ve raised. If you have any further comments in the meantime, please do not hesitate to reach out to our Customer Relations team at cr@explore.co.uk.

Kind regards,
Explore!

Bedømt til 5 ud af 5 stjerner

Classic Egypt and Nile Cruise

We’ve just completed a tour of Egypt, the “Classic Egypt with Nile Cruise” which included the pyramids, Abu Simbel, cruising on the Nile and a whole lot more.

The whole trip was expertly handled by our Explore tour guide Waleed. His knowledge of Egyptian history was phenomenal and interestingly woven into stories. He soon tuned into the interests of our little group and his sense of humour made for a relaxed atmosphere. He took care to ensure every aspect of the trip was safe, the guidance he gave for us as travellers was appropriate and wise.
Egypt is safe and a fascinating place to visit. There is so much amazing history. We absolutely loved this holiday and recommend it whole heartedly.
Visit Egypt and you won’t regret it. Ask for Waleed a fab Egyptologist.

29. december 2023
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Besvarelse fra Explore Worldwide

Thank you so much for your review, Karen! We are delighted that you had such an enjoyable time on your Classic Egypt with Nile Cruise holiday and that Walid provided such a wonderful experience. I will pass on your kind feedback to the Product team and Walid. We hope to have the chance to welcome you on your next Explore adventure soon!

Bedømt til 5 ud af 5 stjerner

Classic Egypt Tour, a dream come true.

I have just returned home from Egypt where I had the most amazing experience coutsefy to Waleed, our Explore designated tour guide.
The tour was very well organised and it exceeded my expectations in many ways, particualtly in terms of the amazing knowledge of Egyptian history shared by Waleed. He is an outstanding egiptologist and tour guide, very enlightened, funny, friendly and considerate.
Thank you Explore and Waleed for making my biggest dream come true.

24. december 2023
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Besvarelse fra Explore Worldwide

Thank you so much for your review! It is so nice to hear that Walid was such an excellent Explore Leader and that your holiday exceeded your expectations. We hope to have the chance to welcome you on another Explore adventure soon. Kind regards, Explore!

Bedømt til 4 ud af 5 stjerner

"In Shackleton's footsteps"

We are just back from the "In Shackleton's footsteps" tour, which took in Antarctica, South Georgia and the Falklands. We had a great time: the landscapes are stunning, the wildlife amazing, and the ship very comfortable. The team worked hard on talks, Zodiac cruises and landings, etc. All the travel arrangements and transfers worked like clockwork, too. Just two comments: the brochure, website and information we were sent all indicated that we would travel through the Drake passage and then proceed anti-clockwise. Even the ground agent in Ushuaia thought this was the case. The expedition team had been briefed for a clockwise itinerary, however. It didn't matter - much - and in fact, the drama increased that way, culminating in the icy wastes of Antarctica. However, we are surprised that the information was not communicated ahead of time. The itinerary also differed in terms of time spent in each location, with only three days on the Peninsula and no mention of Elephant Island. We appreciate that weather and the need for very strictly controlled landing permits affect the itinerary, but it would have been good to have been told this at least at our first briefing.

Other intending passengers might also want to be aware that Intrepid is an Australian company and this is, perhaps, reflected in the culture on board. As Brits, we found the constant whipping up of enthusiasm, whooping and cheering by the expedition team a bit toe-curling at times.

21. november 2023
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Besvarelse fra Explore Worldwide

Thank you so much for taking the time to review your Antarctica, Falklands and Southern Georgia – M/S Ocean Endeavour holiday.

We are delighted to see you had a great time and were able to experience the amazing landscapes and wildlife.

In reference to the tour running opposite of the published itinerary, this change may have been made at the last minute and the Product Manager for this holiday is looking into this. Had we been notified of a change we would have contacted you and ensured you were aware.

On this itinerary, there may be times where the decisions are not made until the last minute as conditions such as weather and ice can change quickly and drastically in these locations. These changes would be made to ensure the safe progress of the trip.

Should you have any other feedback you wish to share, please feel free reach out to our Customer Relations team at cr@explore.co.uk. We always welcome feedback as it is invaluable to ensuring we are offering unforgettable experiences.

We do hope to welcome you on your next Explore adventure soon.

Kind regards,
Explore!

Bedømt til 5 ud af 5 stjerner

Cycling in Kerala India

Cycling in Kerala India, in November 2023. This trip was, (as I always find with the Explore trips - this was my 3rd in 2 years) the trip of a life time. It was crammed pack with wonderful experiences to see, taste and smell! The cyling was wonderful and varied. The team of support crew led by our great guide Nishant could not have been any better. They were just wonderful, continuously going above and beyond. We had 3 birthdays on our trip and every time a cake and candles were produced. For me swimming in the rock pool was the icing on the cake, a moment that I will never forget, beautiful scenary, shared with lovely people within the group. I would highly recommend this trip, and as with all the others I have come back changed and with the knowledge that I could easily do the same trip again and love it just as much. Thank you Explore.

10. november 2023
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Besvarelse fra Explore Worldwide

Thank you so much for your review of your Cycle Kerala holiday, Caitlin! We are delighted that you had a wonderful time cycling and that you found Nishant and his team to have provided such exemplary hospitality. We cannot wait to welcome you on your next Explore adventure.

Bedømt til 1 ud af 5 stjerner

Avoid Explore if you can

I received final payment for my forthcoming booking but the telephone number given doesnt exist. I emailed twice and received no response. I went on website to see the site is down but to ring a number. The number given is unhelpful as cannot take payment. The price of the holiday has gone down but I have to pay the original price.... Wont be booking with them again and if you want to, book late and not early as you will be ripped off!

16. december 2023
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Bedømt til 3 ud af 5 stjerner

Costa Rica Coast to Coast November/December 2023

This trip to Costa Rica was a bit disappointing from beginning to end, apart from the wildlife seen.
The initial information was disappointing. The trip notes were vague and did not correspond to the guide's itinerary. Quite often what we expected in the way of tours did not materialise. We seemed to lurch from an expensive lunch to a pricey dinner most days.
The guide had to be pressed to make the tour more flexible and active. We did not spend a lot of money to be satisfied hanging around a hotel.
Accommodation was spacious but there were plumbing issues in most hotels/lodges.
The wildlife was fantastic however, and we were lucky enough to see the creatures on most people's bucket list.
Overall, the holiday was too expensive for the experience received.

25. november 2023
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Besvarelse fra Explore Worldwide

Dear Muireall,

Thank you for taking the time to review your Costa Rica – Coast to Coast holiday.

We do apologise that you felt the holiday was not a good value.

I have forwarded your comments on to the Product Manager for this holiday and she is speaking with our Local Ground Agent about the points you’ve raised.

We are happy to hear that you found the wildlife to have been a highlight whilst on tour.

Should you have any other feedback you wish to share, please feel free reach out to our Customer Relations team at cr@explore.co.uk. We always welcome feedback as it is invaluable to ensuring we are offering unforgettable experiences.

We hope to have the chance to welcome you on another Explore adventure in the future.

Kind regards,
Explore!

Bedømt til 3 ud af 5 stjerner

Malta & Gozo Walking

The walking and overall schedule was good. Some last-minute changes to the plan at the end of the week - that messed things up - which was a shame.
Can't imagine doing the walking in the heat of the summer. Temperatures for us (Nov) - mid-20s deg C - perfect.
Booking process and support from UK - very poor (sorry, Explore) - hence the 3 stars.

4. november 2023
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Besvarelse fra Explore Worldwide

Thank you for your review. We are happy to hear that the walking and schedule overall were positives for you on your holiday.

I am sorry to hear, however, that you felt the service you received during the booking process was poor and some last-minute changes to the itinerary marred your experience. We try to deliver great customer service throughout your engagement with us and I am sorry that we fell short of your expectations.

We do once again thank you for your feedback as we constantly review the quality of our service and tours to ensure we are offering unforgettable experiences. Should you have any additional feedback you would like to share, please reach out to our Customer Relations team at cr@explore.co.uk.

Kind regards,
Explore!

Bedømt til 1 ud af 5 stjerner

Costa Rica Wildlife Tour

I don't usually write a review and I'm a well seasoned traveller who is happy to go with the flow
but my Costa Rica wildlife holiday worst holiday ever - tour guide was in a bad mood most of the time and condescending - half the time he pointed things of interest out after we had passed them or you couldn't even see them. Accommodation was poor in most places and often no choice of where to eat - and expensive for what you got. Itinerary was definitely not accurate and misleading - very disappointed and a waste of money. I had previously posted this under Explore Trips.

7. november 2023
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Besvarelse fra Explore Worldwide

Thank you for taking the time to review your Costa Rica Wildlife Tour, Roslyn.

We do very much apologise for your experience with your Explore Leader and that you found the holiday underwhelming. I have forwarded your comments on to the Programme Manager for Costa Rica and she is currently speaking with our Local Ground Agent about the concerns you’ve raised.

We once again thank you for your comments and review of your trip as it is invaluable to ensure we are offering unforgettable holiday experiences.

Kind regards,
Explore!

Bedømt til 5 ud af 5 stjerner

Inside Vietnam tour

We have just returned from the Inside Vietnam tour and had a great time. The tour was very well organised with visits to some very interesting sights, The hotel accommodation was very good especially the homestay on the Mekong Delta. We couldn't have asked for a better guide, Thin Ton, was very attentive and knowledgeable and had a great sense of humour.
On the basis of this trip we would use Explore again.

25. november 2023
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Besvarelse fra Explore Worldwide

Thank you so much for your review, Nigel. Please be assured we'll pass on your kind feedback to the Product team & your Explore Leader. We look forward to welcoming you back on your next adventure!

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