The process throughout was straight forward, good. Communication all the way, best offer of any other company, even trade in. MIA was quick to reply to any issues and to assure me that the offer ma... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Easy process, best price for me, lost a star just because of the amount of circles I went round in to get the initial sales information started and paperwork done and people not calling me back but th... Se mere
Virksomheden har svaret
The only criticism I have is doing an over valuation initially and then it changes by £1k. We was very honest with our initial appraisal so clearly they over value to draw you in. Did get a better pri... Se mere
Virksomheden har svaret
Not sure how I got onto these I think I was referred by another site but the experience was good. My car had a part exchange value of £8000 at the dealership and I was offered £10500 I think by the in... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Kontaktoplysninger
Storbritannien
- support@exchangemycar.co.uk
- exchangemycar.co.uk
4,6
Fremragende
68 anmeldelser
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent communication
Excellent communication, extremely happy with the service, I would highly recommend them, thank you to Mal and Jay for dealing with everything so smoothly for me
7. marts 2022
Uopfordret anmeldelse
Besvarelse fra Exchange My Car
Thank you, Emily! 😊 We're so glad to hear that Mal and Jay provided excellent communication and smooth service. Your recommendation is greatly appreciated!
Untrustworthy company!
I booked an appointment with this company and had to pay a £50 deposit, the company failed to come out on the appointed day and failed to contact myself to let me know, I have been asking for a refund of my£50 deposit to be told time and time again that they will sort it, disgraceful behaviour I would highly recommend using a different company.
2. marts 2022
Uopfordret anmeldelse
Jay was really helpful when I was…
Jay was really helpful when I was selling my daughters car. he gave me all advice that i needed and was a smooth transaction. i will definitely refer to all friends and family
1. februar 2022
Uopfordret anmeldelse
Besvarelse fra Exchange My Car
Thank you, Lucy! We're so pleased Jay could provide the advice and support you needed for a smooth transaction. We truly appreciate your referral to friends and family!
Jay was a great help the whole process…
Jay was a great help the whole process and made it really simple and quick and I would highly recommend him and the company, excellent service.
28. januar 2022
Uopfordret anmeldelse
Besvarelse fra Exchange My Car
Thank you, Grace! 😊 We're thrilled the process was simple and quick for you. Your recommendation means so much to us!
Thank you
Jay and Mal explained the process very clearly and the whole process was really simple and quick and I would highly recommend them, excellent service.
26. januar 2022
Uopfordret anmeldelse
Besvarelse fra Exchange My Car
Thank you so much! 🌟 We're glad that Jay and Mal could make the process clear, simple, and quick for you. Your recommendation is greatly appreciated
No issues
Really good service, was really quick. They cleared my finance and transferred me the remaining balance. Straight forwards.
26. januar 2022
Uopfordret anmeldelse
Besvarelse fra Exchange My Car
Thank you, Mandy! 😊 We're glad to hear everything went smoothly and that we could assist with your finance and balance transfer. Your feedback means the world to us!
Very happy with the service provided
Very happy with the service provided, great communication all the way through from start to finish. I would happily recommend and use again in the future. Solid five stars.
19. januar 2022
Uopfordret anmeldelse
Besvarelse fra Exchange My Car
Thank you, Luke! We're thrilled you were happy with the service and communication throughout. Your recommendation and kind words mean so much to us!
Do not trust this company
They offered me 31.5k for my car. I accepted. Less than 24hrs before collection they told me the price was now 29k. I declined their offer and sold the car elsewhere the next day for 30k. If you read their reviews on reviews.co.uk, these can only be done with their permission so how accurate do you think they really are?
28. oktober 2021
Uopfordret anmeldelse
Besvarelse fra Exchange My Car
Dear Simon,
Our sincere apologies for the inconvenience this has caused you.
Unfortunately there was a market fluctuation for the vehicle you were selling between the time when you generated a quote and the time of your appointment, which led the dealer who was going to purchase your vehicle to pull out of the deal.
We tried to save your appointment by inviting other verified dealers to purchase your vehicle, so we presented you with their highest offer which unfortunately wasn't up to your expectations.
This is an extremely rare event, which we avoid by ensuring we only work with dealers we trust and who are rated highly by previous customers. Please rest assured that dealers who cancel appointments with such short notice often become excluded from our database of verified dealers, as this does not reflect the level of customer service we expect for our customers.
Please be aware that our customers only receive a review invitation from Reviews.co.uk via email after their appointment is completed. Since your appointment did not go ahead at this time, you didn't receive this email. However, we are glad that you were able to share your feedback with us via TrustPilot.
Thank you for your patience, and congratulations on the sale of your vehicle!
We hope to have the opportunity of assisting you in the future and providing you with a much better experience.
Best wishes,
Customer Service Team
Exchange My Car
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.