Had issues getting Evinox to produce a final bill for a tenant. Found out the incoming tenant is having an issues setting up a new account, getting access to the account on line and getting no respons... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
They just tried to charge me over £200 for a bill from two years ago, even though I moved out of the property a year ago and had settled my accounts, they kept insisting I owed them the money until I... Se mere
Evinox's system wasn't set up when I moved in. Which meant, all their bills from October - February have been charged months behind. However, after speaking with Emmanuel, he was able to clearly expl... Se mere
Virksomheden har svaret
Amy is great - she will fight for you internally and anything you need help with she will give you the best help. Don't listen to the other reviewers - call, be patient and they'll give you the right... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Specialists in energy metering and billing for Communal Heating systems. Dedicated to providing leading technology together with professional service to match our clients’ needs.
Kontaktoplysninger
Storbritannien
- evinoxresidential.co.uk
2,8
Middel
25 anmeldelser
Har besvaret 60 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Dreadful company
Dreadful company - bills out when they want to. I've left reviews on their other page but this one seems to be the right one now. A long history of irregular billing and it never gets any better. 'Chaser' letters almost straight after the bill arrives. It's really difficult as a landlord to assist tenants with regular billing when they just don't provide for that. Some residents are mischarged with ridiculous amounts, and two bills arrive close together, then nothing for months. I don't know how many more times I have to leave reviews like this before they sort themselves out!
12. juni 2025
Uopfordret anmeldelse
Besvarelse fra Evinox Residential
We're very sorry to hear about your negative experience and sincerely appreciate you taking the time to share your feedback.
We understand how frustrating irregular billing and unexpected chaser letters can be, especially when you're trying to manage this on behalf of tenants. Your comments highlight areas where we need to improve, and we take them very seriously.
We’ve recently changed ownership and are no longer part of Evinox UK. With this transition, we're making significant efforts to improve our billing systems and overall customer experience. This includes creating a dedicated Trustpilot page, allowing us to better listen to and respond to feedback like yours.
We’ll be reaching out directly to learn more about your situation, clarify the reasons behind our billing practices, and work toward a better solution for you and your residents.
Thank you again for bringing this to our attention, and please accept our sincere apologies for the inconvenience caused.
Caroline was amazing!
I spoke to Caroline over the phone, she was extremely friendly and solved all my problems! She's a credit to the company.
5. juni 2025
Uopfordret anmeldelse
Besvarelse fra Evinox Residential
Thank you so much for your kind words!
We’re thrilled to hear that Caroline was able to assist you so effectively. She is a valued member of our team, and we’re incredibly proud of the care and dedication she brings to our customers every day. It means a lot to us to know that her friendly and helpful approach made such a positive difference for you.
Providing the best possible customer service is at the heart of what we do, and feedback like yours reminds us why it matters so much. We’ll be sure to pass your comments on to Caroline, she’ll be delighted!
Thanks again for your support.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.