EverTrader Anmeldelser 

Besvarelse fra EverTrader

13. feb. 2023

Dear Waqas,

We are very open to any kind of constructive criticism that would lead to improving our product and services. Since you are calling us "scammers" and mentioning "hidden rules" which is only spreading lies and damages our reputation, we would like to clear a few things up here for others to make their own opinion on the case.

First, thank you for mentioning low spreads and good slippages.

Now to your negative points I believe it is best to share publicly an excerpt of the e-mail you have received from our review desk:

...........

Unfortunately, your account breached one of our rules stated in our Terms & Conditions under point 16.7:

- gambling (for example making the majority of profits from a single trade or a series of trades of the same asset and then placing small trades to fulfill the minimum trading days rule)

Explanation:

After manually checking your EverTrader account with ID XYZ, we noticed results and trading style that do not comply with our rules. On the account you are requesting to review, you entered a position of one asset of a total volume of 15.03 lots on which you made a profit of 13,158.77 USD and then another 7,085 USD with 10 lots. That's a total profit of $20,243.77. Your ending balance is $20,116.51.

In other trades, your lot volumes have dropped significantly and you have traded only 0.01 lot in the last 2 days, just to meet the minimum trading days rule. We need to see at least 5 full trading days with your strategy at each stage so that we can validate it and not just a small sample of trades that will bring the most profits. In your case, it is all of the profit. The situation is exactly the same on your second account with ID XYZ. Most of the profit was made on 2 trades, which additionally overlap with trades on the previous account (!!!). Furthermore, only 0.01 lot is traded, which is yet again clearly against our rules.

...........

That said, we are absolutely not against trading one instrument. In fact, many of our traders of course do and they are successful. But we are unable to evaluate your stragy in a few big trades. These are the trades opened just for meeting the minimum trading rules on both accounts:

https://ibb.co/Yd44fm7
https://ibb.co/TDy8SN5

Now to your statement of "hidden rules". We mention this in our FAQ, we mention this VERY clearly in our terms & conditions that you accepted while purchasing and we even went a step further and developed a "Quiz" that everyone at EverTrader is very encouraged to take before starting the evaluation. The purpose of the quiz is EXACTLY to avoid situations like this and ensure you understand all our rules. You skipped the Quiz and started to trade. We clearly do not hide anything.

Last but not least - our review desk was in a constant contact with you and exchanged around 30 e-mails with you. Although you clearly breached one of our rule, we could have just terminate your account as stated in our terms and conditions. We did not do that and offered you 2 solutions - a retake for both accounts or a full refund. You chose full refund which was processed IMMEDIATELY. Your review makes it look like we have not done this either.

We wish you good luck in your next endeavours with other prop firms. For your own benefit, we highly recommend you to get familiar with the rules our competitors have before starting up the evaluation/challenge so you do not have to falsely accuse them of being "scammers" after you find "hidden rules".

Our management is now considering dropping the consistency rule and what it would mean when it comes to our risk management.

Regards,
Roman Urban
Review Desk Specialist

Besvarelse fra EverTrader

7. feb. 2023

Hi Jabriil,

Thank you for reviewing our services.

I see your review is very positive. However, you have chosen only 2 starts out of 5. Is there any problems you faced with our services? If so, we are happy to hear any feedback. If not, kindly reconsider editing your review to change the stars.

Thank you very much!

Roman
Customer Success Manager