Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
EterLove is a home scenting brand focused on making fragrance a natural part of everyday living. We create automatic scent diffusers, home fragrance products, fragrance refills, and scent discovery experiences designed to make it easier to keep a space smelling consistently inviting. Our goal is simple: scent should enhance the way a space feels without becoming another task to manage. EterLove products are designed around convenience, thoughtful design, long-lasting performance, and flexible scent control, so customers can create a fragrance experience that fits their home, routine, and personal preferences. Our collection includes automatic scent diffusers for different spaces, fragrance refills in a growing range of scent profiles, and scent discovery options that help customers explore fragrances before choosing their favorites. We believe a home can look complete and still feel unfinished. Scent is often the final detail that changes how a room feels, how a moment is remembered, and how a space becomes personal. EterLove continues to develop its product and fragrance collection around real customer needs, including easier scent discovery, more convenient refills, thoughtful gifting, and better ways to manage fragrance throughout the home. Our aim is to build a more considered home scenting experience, from discovering a scent to enjoying it every day.
2,0
10 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 33 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
If i coukd give 0 i would. All negative reviews are correct. I recieved wrong scent and no matter how long i charged for it did not work. Customer service are awful and keep going in circles asking me to send photos and videos which were provided weeks ago!! You get nowhere trying to resolve. It’s a scam, dont buy!!!
1 Stk über 30.- bezahlt und nochmals über 30.- für Zoll. Sehr langer Lieferservice, kommt selbst aus China. Kann man locker für knapp CHF 10.- selbst in China bestellen. Auch Temu liefert von China, aber da habe ich keine Zollkosten und Produktkosten. Absolute Verarschung!!! Duft sehr künstlich!! Zum Glück habe ich nur 1 Stk. gekauft!!!
I ordered the Mountain Tea diffuser specifically because of the transparent glass bottle shown on the website. Instead, I received a black, opaque bottle labelled “Westin White Tea”.
Customer service explained that this was the previous fragrance name and packaging. They acknowledged that these differences had not been disclosed before purchase and apologised.
They offered a refund after return and inspection, but have failed to answer my questions about a prepaid return label, the return destination and the refund arrangements. Their own policy says they cover return shipping for approved claims involving materially misdescribed products.
Despite having already received my photographs and acknowledged the issue, they later asked for the same evidence again. My subsequent emails remain unanswered, and the complaint is still unresolved.
Receiving a review request while my complaint remains unanswered is particularly disappointing. The product presentation and after-sales service have both fallen short of my expectations.
I’ll begin by saying I rarely write reviews but this one got me upset so I had to write a review. Of course, delivery took some time to arrive. Approximately 3-4 weeks. When it did arrived, I was excited to open and begin using it. Well…the bottle was filled with some watery-slightly oily liquid. There was NO scent!! I’m very disappointed and feel like I was ripped off!! Not good. The bottle is nice so I have to fill it with something else and pray the diffuser works. Oh! Just checked, that piece is broken. Awful!!!!
I ordered a £46.00 diffuser online on 18/09/26. Today is the 13/10/26 and it hasn't arrived. Turns out the company is based in China. Enough said. Tracking hasn't updated since 21/09/26 showing "We're expecting it". Don't reply to emails and never gave a refund. Had to open a dispute with PayPal to get my money back. AVOID !
Azienda inaffidabile vende profumatori per ambiente elettrico su Instagram ed altri siti
Esperienza negativa non vanno bene questi profumi lasciano un alone unto intorno sulle superfici e non profumano costano anche cari
Vi consiglio vivamente di non acquistare non rispondono alle mail e non ritirano il prodotto
ATTENZIONE!!!!
I place my order on 8/19/26, I still have not received my difuser. I contacted customer service several times about tracking my shipment. They said for me to wait a little longer. After over a month, I asked for a refund and I have not heard back from customer service. They have never even offered to reship my order and have never refunded me. SCAM FRAUD
Besvarelse fra Eterlove
Hi Tracey,
We’re very sorry for the delay with your order and, especially, for not responding promptly when you followed up with our customer support team.
We reviewed your order and have now issued a full refund of $37.99 to your original payment method. There was a temporary gap in our customer support coverage, which unfortunately caused your follow-up to be missed. We take responsibility for that and are working to improve our internal follow-up process so this does not happen again.
We understand how frustrating it is to wait for an order and then not receive a timely response when asking for help. We sincerely apologize for the experience.
EterLove Support Team
Scammers. Don't buy. They never sent the parcel. Be careful
Ordered a scent diffuser a month ago, had no correspondence. Had to email them for an up date which they replied "be patient" emailed them again and now they are not replying. Awful customer service!!!
Besvarelse fra Eterlove
Hi Anthony,
We’re very sorry about both the delivery delay and the lack of follow-up you experienced.
We’ve requested your order details through Trustpilot so we can locate the order, review the shipment and communication history, and determine the appropriate resolution.
If your order was affected by the recent disruption at our UK warehouse, we will make sure that is taken into account when reviewing your case.
We sincerely apologize for the frustration caused.
EterLove Support Team
scam website beware. its based in china not usa. uses a fake address in usa. sends you Chinese goods not fit for purpose. should you try to return the product you get the same response back asking you to send goods to china.
avoid at all costs.
update 13/ 10/ 26 at no point has this company ever responded to our returns request and complaint. hence dishonest business to deal with fake address
there response is lies. we asked to return it many times they ignore our request so we now have to proceed with a bank dispute. dishonest Chinese company with a fake usa address.
Besvarelse fra Eterlove
Hi,
We take concerns about order fulfillment, returns, and company information seriously. We’ve requested additional order details through Trustpilot so we can identify the transaction and review the experience you described.
EterLove works with international manufacturing and fulfillment partners, and we remain responsible for the quality of our products, customer support, and fulfillment experience.
Once we can match your review to an order, we will review the shipment, return request, and communication history.
EterLove Support Team
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.
