A disappointing start, but all issues have been resolved 😊
After another disappointing experience with customer service, and a trip to my tailor to attach a new strap to the corrected hardware, I finally have the perfect strap for this beautiful bag, and I love it.
The bag style and quality is 5 star, however the customer service and lack of quality control with purchasing an extra strap has let this company down.
original review below..
Really disappointed 😞 the hardware colours (gold) are different on the latch and the adjusters, and don’t match my bag; and the white colour on the strap looks dirty.








