Escape Bathrooms & Kitchens Anmeldelser 70

TrustScore 5 ud af 5

4,8

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

We've used Escape Bathrooms twice now, once for a complete refurb / update of our family bathroom and just recently for a new downstairs W.C. - one modern, one traditional. Tara worked with us on both... Se mere

Bedømt til 5 ud af 5 stjerner

Well set up showroom Frome Branch - we like to see what we are buying, with a very good range of brands & options. No pressure selling just great product knowledge & advice from Jamie, two bathrooms... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Escape Bathrooms Frome Local showroom recommended by our installer and the displays and quality did not disappoint. Our designer Louise discussed all the options and provided a wonderful design an... Se mere

Virksomheden har svaret

Bedømt til 4 ud af 5 stjerner

Five stars for Becky in SheptonMallet. Becky was very helpful and knowledgeable about the products and we were really glad for the advice she gave. Would have no hesitation o In recommending Esc... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Butik med badeværelsesudstyr

Om Escape Bathrooms & Kitchens

Skrevet af virksomheden

At Escape Bathrooms and Kitchens we love creating amazing spaces for our customers and their families. We have built an envious reputation for supplying great quality products with a comprehensive design and advice service. Or friendly and knowledgeable team will help you along every step of the way to your dream room.

We love designing the best bathrooms and kitchens we can and our strong relationship with the local tradespeople means we ensure that the completed job is just as good as the design.

Established in 2001 our 5 showrooms are open 9.00am to 5pm and 8am to noon on Saturdays. So, whether you want something relatively simple and functional, or a design that’s truly bespoke and way out of the ordinary, nobody is better placed to help you than us.

Branch List and contact numbers:

Chard - 01460 239222

Honiton - 01404 540280

Axminster - 01297 631707

Shepton Mallet - 01749 345879

Frome - 01373 476165


Kontaktoplysninger

4,8

Fremragende

TrustScore 5 ud af 5

70 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Bedømt til 5 ud af 5 stjerner

Outstanding customer service and great range of products to choose from!

My Mum was wanting to replace her bathroom suite with something more modern, including tiling for the floor. We arranged through our plumber and fitters, to see the range in Shepton and to meet with Tara. Tara initially visited Mum’s house to cross-check the sizes and existing fittings, which was great because it gave her a clear idea and understanding of what Mum was trying to achieve! Huge success … Mum and I were at the showroom for about an hour and selected what we liked and thought would be ideal - Tara was excellent with her suggestions, comments and totally understanding of the products and sizes available through the business. It was effortless and everything was ordered there and then. The delivery was arranged for the morning of the start of the work and again, arrived first delivery (as promised) and everything ordered arriving. We would totally recommend to anyone considering a new bathroom from a local supplier and with staff who clearly are experts in their field.

19. marts 2024
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Besvarelse fra Escape Bathrooms & Kitchens

Hi Fern. Sorry, we missed replying to this. However we thank you so much for your great review. We are really pleased that you and your mum had a great experience. Tara is a diamond and gives our customers a great experience and we are very proud of the great work she does, so it’s really great to hear from you, thanks you so much. Regards Team Escape

Bedømt til 5 ud af 5 stjerner

We stayed local and don’t regret it!

We stayed local to buy a bathroom and are so pleased with the choice now. Josh made the process easy and trouble free, any concerns or small issues with parts were dealt with timely and stress free.

I would recommend buying from escape bathrooms to anyone, and if Josh handles your sale that’ll be a bonus.

4. februar 2024
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Besvarelse fra Escape Bathrooms & Kitchens

Hi Michael, thanks for the 5-Star review and we hope you are enjoying your bathrooms. Regards Team Escape Bathrooms

Bedømt til 5 ud af 5 stjerner

Fantastic service

Fantastic service! Great advice. Prompt communication. No fuss when we had to make some last minute changes. A joy to work with. Highly recommend.

12. april 2024
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Besvarelse fra Escape Bathrooms & Kitchens

Hi Stephanie, thank you so much for the fabulous review, we really appreciate it. Team Escape

Bedømt til 5 ud af 5 stjerner

My experience when purchasing my…

My experience when purchasing my bathroom suite from Escape was excellent. Josh was so helpful and advised so well on the products we looked at which enabled us to decide on what to purchase. A big thank you goes to Josh Roach.

8. januar 2024
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Besvarelse fra Escape Bathrooms & Kitchens

Hi Alec, thank you so much for your great feedback, Josh is a great lad. Josh is relatively new to the showroom, but he has a solid background in the plumbing side of our business and we have the whole team working together. Really glad you had an excellent experience with us. Regards Escape Bathrooms

Bedømt til 5 ud af 5 stjerner

Beautiful new en-suite.

Louise produced a beautiful design for a complete re-fit of our en-suite bathroom which has been faithfully & carefully completed by JW Bathroom Services of Bath.
All the fittings arrived on time and a minor problem was dealt with immediately. First class service from Escape Bathrooms of Frome! Highly recommended

10. april 2024
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Besvarelse fra Escape Bathrooms & Kitchens

Hi, thanks so much for the 5 star review glad you received first class service and we hope you are enjoying your en-suite, Team Escape

Bedømt til 5 ud af 5 stjerner

Great service & very product…

Great service & very product knowledgeable.

9. april 2024
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Besvarelse fra Escape Bathrooms & Kitchens

Hi Mick, thanks very much for the 5 star review, really glad you had great service. Team Escape

Bedømt til 5 ud af 5 stjerner

Exceptional Service: Total Plumbing's Axminster Branch

I recently had the pleasure of engaging with Total Plumbing's Axminster branch for a new fitted bathroom and two new ensuites and their service was consistently good on every front.
From the initial point of contact to the resolution of any issues, the professionalism and product knowledge demonstrated by Total Plumbing's team were excellent. Scheduling an appointment was hassle-free, and they were accommodating to my availability. Alys, the representative we dealt with goes that extra mile to ensure that you are happy with what you are buying. Her knowledge, design expertise and professionalism was very helpful.
The pricing was fair and transparent, with no hidden fees or surprises. I received excellent value for the quality of service provided.
In summary, I can highly recommend Total Plumbing's Axminster Branch.

5. marts 2024
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Besvarelse fra Escape Bathrooms & Kitchens

Hi Keith, thanks so much for your positive comments. Our Axminster bathroom showroom is our smallest, but that doesn't stop Alys and the team delivering great service and products to our customers and most importantly resolving any issues that occur. Thanks Keith, Team Escape

Bedømt til 5 ud af 5 stjerner

New Bathroom

Can’t thank Louise enough for her expertise from our first visit, to the design of our bathroom.
A couple of changes needed that was dealt with without any delay. Nothing seemed a problem for her. Would recommend Escape Bathrooms excellent service.

16. december 2023
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Besvarelse fra Escape Bathrooms & Kitchens

Hi Justin, thanks for the positive feedback. Louise is very experienced with bathrooms and we all know changes are required to get to the final design. Thanks for the recommendation, Team Escape

Bedømt til 5 ud af 5 stjerner

Almera shower

We bought an Almera shower from Escape Bathrooms & Kitchens. Jamie was very helpful and knowledgeable about the product. Our plumber fitted it but the water was not coming through hot enough. We went back to speak to Jamie who spoke to the people from Almera. Jim came out and sorted it. We now have a lovely hot shower thanks to them both. Would definitely recommend Jamie and Escape bathrooms.

5. marts 2024
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Besvarelse fra Escape Bathrooms & Kitchens

Hi Trevor, really glad that you had a good experience. Things don't always go to plan, but we try and ensure that we sort any issues out. Enjoy that shower, Team Escape

Bedømt til 5 ud af 5 stjerner

Escape Bathrooms Frome

Escape Bathrooms Frome
Local showroom recommended by our installer and the displays and quality did not disappoint.
Our designer Louise discussed all the options and provided a wonderful design and within budget. Both designer and installer came up with suggestions that we hadn’t even considered or thought possible.
As with any project this size there were a few issues and these were dealt with swiftly by all parties concerned and the final result was stunning.

20. november 2023
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Besvarelse fra Escape Bathrooms & Kitchens

Hi Pammy, really pleased that you have got wonderful bathroom and any issues were dealt with swiftly. Thanks for the 5 star review, we will ensure Louise know. Enjoy the bathroom Team Escape

Bedømt til 5 ud af 5 stjerner

Fantastic showroom

I was recommended by our builder to visit Escape bathrooms in Frome, as he put it they have 'the best showroom in the South West'. Jamie was fantastic throughout and spent time deciding each individual product with us, he was very attentive to our likes and dislikes and gave us very competitive prices on quality bathroom products. Definitely made the process more enjoyable and even came up to my home in Bristol to replace a bath when the one I ordered was too small, with no hassle.

I would happily recommend Escape bathrooms and particularly to work with Jamie to with anyone looking to renovate

18. oktober 2023
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Besvarelse fra Escape Bathrooms & Kitchens

Hi Ashley, thanks for the great feedback. Having a great showroom is only one part to what we do, sorting things out for our customers when things don't go quite right is really important to us. Will let Jamie know and thanks again. Team Escape

Bedømt til 5 ud af 5 stjerner

Fantastic Service

Well set up showroom Frome Branch - we like to see what we are buying, with a very good range of brands & options. No pressure selling just great product knowledge & advice from Jamie, two bathrooms which exceeded expectations when finished. five star service, would recommend this company for bathroom supplies. would also recommend sister company Total Plumbing next door.

2. januar 2023
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Besvarelse fra Escape Bathrooms & Kitchens

Hi Cath, thanks for the great feedback. Jamie does a great job for us and our customers, pleased you like your new rooms. Team Escape

Bedømt til 4 ud af 5 stjerner

Five stars for Becky in SheptonMallet

Five stars for Becky in SheptonMallet. Becky was very helpful and knowledgeable about the products and we were really glad for the advice she gave. Would have no hesitation o
In recommending Escape Bathrooms andBevky.

15. december 2023
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Besvarelse fra Escape Bathrooms & Kitchens

Thanks very much for the review. Becky is very experienced and ensures that our customers have great bathrooms. Thanks, Team Escape

Bedømt til 5 ud af 5 stjerner

Tara Sims was brilliant

Tara was such a great help, a brilliant designer, she got us the absolute best there is for our budget. We love our beautiful new bathroom and can’t thank Tara and the team enough. The service is as fast and efficient with great communication, from the first time looked around the showroom, to the last tile laid. We highly recommend Escape and wouldn’t hesitate to use them again

9. oktober 2023
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Besvarelse fra Escape Bathrooms & Kitchens

Thank you so much for the 5 star review. Tara is a diamond and with her and the team we just love ensuring our customers get great bathrooms and back up service. Thanks again, Team Escape

Bedømt til 5 ud af 5 stjerner

Highly recommend Escape Bathrooms & Kitchens!

We are so glad our builders recommended Escape Bathrooms & Kitchens! As complete novices to house renovation, Tara, in the Frome showroom, provided all the help we needed to redesign and fit our bathrooms. Starting with measuring up and initial suggestions she was happy to reproduce and tweak the plans over multiple visits. My visits to the showroom provided an oasis of calm amidst the stress of decision making and Tara could not have been more patient or helpful. We are absolutely delighted with the end result and know that we could not have got there without Tara's help. Thank you Tara!

2. november 2023
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Besvarelse fra Escape Bathrooms & Kitchens

Hi Celia, thank you so much for taking the time to leave your 5 Star review. You sum up perfectly the great job that Tara does for our business and most importantly our customers. At a time when many people look to purchase from the internet, the experience that a customer has buying online is nothing like the experience of dealing with someone like Tara who will guide our customers through what can be a minefield to get from initial ideas to a beautiful, practical, quality bathroom in your home. We will ensure that we let Tara know and once again thank you for taking the time to let us know. Team Escape Bathrooms

Bedømt til 5 ud af 5 stjerner

Bathroom planning and purchase

I would thoroughly recommend Escape Bathrooms .Thanks to their expert planning and helpful ideas, and liaison with our plumber we now have a stylish new shower room.

16. november 2023
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Besvarelse fra Escape Bathrooms & Kitchens

Hi Hilary, we are so pleased that you have your stylish new shower room, and for your recommendation. We do work hard to try and help our customers through the journey from an initial idea to the reality in their home. Thanks again, Team Escape Bathrooms

Bedømt til 5 ud af 5 stjerner

Helpful staff (especially Jamie) and great showroom

The (Frome) showroom is great for being able to see the things you might buy "in the flesh" - when you're spending a lot of money on a shower enclosure (for example) I'd rather do this than buy something unseen and untouched from a website.

Jamie Knight was very helpful and informative throughout the whole process, including over a month after my purchase, after everything had been installed, he arranged for the manufacturer to send me a replacement plastic cap for the shower door frame (I suspect my installer might have misplaced the original!)
He was also not in the least bit pushy, letting the products sell themselves and helping me to work out which was the most appropriate for my needs.

I also interacted with other members of staff at a couple of stages - Tara & Louise - and they were both very helpful too.

Thank you all.

8. august 2023
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Besvarelse fra Escape Bathrooms & Kitchens

Hi Oliver, thank you so much for taking the time to leave the 5 star review. Everyone can make products look great on a website, but supplying trade and retail we ensure that we have quality products that our customers want in their home, will work in their home, and will last in their home so we display these so everyone can touch and feel. We don't care who lost the part, we care about our customers having a solution. Thank you so much for the review, Team Escape Bathrooms

Bedømt til 5 ud af 5 stjerner

Great experience - Jamie very helpful

Great experience buying both our main bathroom and en-suite. Able to beat prices from elsewhere and Jamie was extremely helpful at every stage of the process.
We’re so pleased with it all thank you, if you we need any other items in the future we will be back!

4. oktober 2023
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Besvarelse fra Escape Bathrooms & Kitchens

Hi Toni, thanks for the feedback and the 5 star review. Jamie is relatively knew to Escape Bathrooms but is a very experienced and does a great job, great that our customers see that also. Thanks again and enjoy your bathroom. Escape Bathrooms team

Bedømt til 5 ud af 5 stjerner

Great Experience

Currently refurbishing a house and needed to refit 2 en-suites, a bathroom, a cloakroom and a toilet. My builder suggested I visited the Honiton branch which has a very good showroom with a wide range of products. Worked with Maddie to finalise the designs and select the sanitary ware. Maddie added value with her knowledge available products, suggesting alternatives where necessary. It proved to be quite an iterative process but Maddie showed immense patience and saw the job through to a final order.

18. august 2023
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Besvarelse fra Escape Bathrooms & Kitchens

Thank you so much for the great review. Maddie is relatively new to bathrooms so it is great to hear that she is already adding value to our customers experience.

Bedømt til 4 ud af 5 stjerner

Very helpful

Very helpful, patient, not pushy and resolved my mis-order of one item with great grace. So a really good place to buy from and source through. Communication always top, thanks, Tara Sims. Perhaps a final double check run through of ordered items would have got the fifth star!!

14. juli 2023
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Besvarelse fra Escape Bathrooms & Kitchens

Thanks for the review. Tara is consistently good with her product knowledge and communication. We will take on board the final double check and see if we can improve our customers experience.

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