Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

Licentie gekocht, maar met geen mogelijkheid werkend te krijgen. Service is zeer slecht, je wordt met een kluitje het riet in gestuurd. NIETS KOPEN bij deze organisatie.

Bedømt til 1 ud af 5 stjerner

Lizenz für Office Paket im März 2016 gekauf. Produktkey nach 2 Jahren gesperrt da Microsoft mehr als 10 Verwendungen registriert hatte! Bisher nur ablehnende Standardmails bei Aufforderung... Se mere

Bedømt til 1 ud af 5 stjerner

ZEER ONTEVREDEN over EPTIMUM (via Groupon)!! 28.07.2017 MS-Office 365 voor 5 gebruikers besteld bij EPTIMUM via Groupon en in goed vertrouwen € 64,99 overgemaakt. Tot op heden (22.08.2017) geen lever... Se mere

Bedømt til 1 ud af 5 stjerner

Purchased 'Norton' software product from this outfit Receipt issued clearly stated Refund in full if product 'unused' and cancelled within 14 days. I asked my Daughter to help with download/install... Se mere

Virksomhedsoplysninger

  1. Computersoftwarebutik

Skrevet af virksomheden

Eptimum is the result of a synergy between specialists in e-marketing and distribution with over 10 years’ experience in their respective fields. Passionate about the digital world and conscious of the Internet’s huge business potential, they decided to merge their expertise and create a group with the unique ability of generating value on the web. Combining technical expertise to provide solutions to match every technological advance and marketing know-how to create traffic and revenue, Eptimum has developed a complete panel of web services/businesses: e-commerce, digital publishing, e-services and more. The Group anticipated the software industry’s evolution towards the web as early as 2007 and successfully launched its business model in this sector. Today, it has become a major player in software distribution in France and rest of Europe.


Kontaktoplysninger

1,7

Dårlig

TrustScore 1.5 ud af 5

91 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 33 % af deres negative anmeldelser

Svarer typisk inden for 1 uge

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 1 ud af 5 stjerner

Licentie gekocht

Licentie gekocht, maar met geen mogelijkheid werkend te krijgen. Service is zeer slecht, je wordt met een kluitje het riet in gestuurd.
NIETS KOPEN bij deze organisatie.

16. december 2025
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

The worst customer service I’ve ever…

The worst customer service I’ve ever seen in my life. If you buy something and have problems with it, you're out of luck, my friend. I absolutely do not recommend it.

16. juli 2025
Uopfordret anmeldelse
Eptimum-logo

Besvarelse fra Eptimum

Hello,
Let me give you some context about what happened.
First, regarding the response times and the urgency you mentioned.
We responded to you three times in less than 24 hours.
Next, regarding the problem you encountered: you purchased three Adobe software products. The three codes you received were activated on the same account. This is why you ended up with a three-year subscription on one account, instead of three one-year subscriptions on three accounts.
Unfortunately, as we explained to you, once the codes have been activated, there is nothing we can do. We have no way of changing subscriptions (for obvious security reasons).
The only option is to contact Adobe and ask them to make an exception to their activation policy.
If we could do anything on our end, believe us, we would, but once a code has been activated, software publishers are adamant.
We are very sorry about this situation, which we do not believe is our fault.

Customer Service
Eptimum.com

Bedømt til 1 ud af 5 stjerner

Niet doen - klopt van geen kant en niet te bereiken

Niet doen, heb een aanbieding v lightroom en photoshop via Groupon gekocht en deze code werkte niet (kwam een error) en de mensen zijn NIET TE BEREIKEN, zelfs niet na 6 mails, verschillende kanalen en ook niet toen groupon ze probeerde te bereiken. Heb ook het franse bedrijf bemaild maar gewoon geen reactie, weet dat je via groupon binnen 14 dagen je geld terug kan krijgen dus als je ze benaderd in de chat helpen ze je omdat het product dus defect is.

23. december 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Gisteren mijn Windows een jaar verlengd.

Gisteren mijn Windows een jaar verlengd. Eerder had ik een reminder ontvangen met het bericht dat mijn eerste jaar van deelname ten einde loopt. Vervolgens een nieuwe productcode gekocht en deze meteen toegepast. Alles verloopt goed en soepel. Kortom, goed product en goede toepassing.

27. november 2024
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

'Norton' software purchase

Purchased 'Norton' software product from this outfit
Receipt issued clearly stated Refund in full if product 'unused' and cancelled within 14 days. I asked my Daughter to help with download/installation. She told me I didn't need the product because my Broadband Package with BT included 'Norton' software package as part of it's T & C. I e-mailed Eptimum to request a refund. They asked for 'reason why' When i explained the reason, they responded saying 'No Refund' and suggested I give the product away..
Is this what is known as A SCAM?
David Cook

16. oktober 2024
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Purchased pdf software via Groupon

Purchased pdf software via Groupon, the download did not work, I don't believe it was ever meant to as Groupon initially offered refund within two weeks, saying I had to apply for it, then when I asked if the software actually existed they issued refund straight away.

9. oktober 2024
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Failed eptimum deal from Groupon

I bought a deal from Groupon, then got a message saying I had to go to Eptimum to get the download. Got so far through the process and an error message came up, stopping me from going any further. Got back on to Groupon, who gave me an email address for Eptimim - but never had a reply. Back to Groupon and eventually got to the refund page, just waiting to see what happens now.
Eptimum appears to be based in France, and not a UK business

2. oktober 2024
Uopfordret anmeldelse
Bedømt til 4 ud af 5 stjerner

Received receipt promptly. Glad I didn't see reviews...

Received receipt promptly. Took just over an hour to receive download information but once received process was simple.
Pleased I was able to obtain the Adobe Elements at a reduced price. If I had read the reviews beforehand I might not have purchased from Eptimum. It might be worth them investing in improving customer service, as this is clearly not helping their reputation.

1. april 2024
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Saustall

Seit Monaten warte ich auf die Abrechnung. Mindestens vier mal habe ich angerufen. Jedes mal wurde gesagt es dauert ca. noch 4 Wochen, letzte mal 2 Wochen. Auch nach schriftlicher Aufforderung kommt nichts. Nicht mal eine Antwort bekommt man. Aber als damals auf Vorauszahlung umgestellt wurde ist geich mit Stromabschaltung gedroht worden wenns nicht gleich alles bezahlt wurde.

12. februar 2024
Uopfordret anmeldelse
Bedømt til 3 ud af 5 stjerner

Acquisto 23/01/2024 office 365 Ordine number #1200-097052-318765

Acquistato in data odierna Microsoft365 Family and FlexiPDF Home and Business:
Non ho ancora ricevuto il link per fare il downloading del programma, nonostante vostra informazione che sarebbe arrivata subito una e-mail con codice per il downloading. Eseguite tutte le richieste mi manca solo la terza parte ovverossia il link per il dl. Grazie per un vostro pronto riscontro

23. januar 2024
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Wish I had checked the reviews

Wish I had checked the reviews! I purchased anti virus software through…. Yep, Groupon. Won’t allow me to activate it on there page, keep getting an error code.

Tried to contact them direct but now I am having to request a refund from Groupon.

18. september 2023
Uopfordret anmeldelse

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

Læs mere om andre typer anmeldelser.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

Læs mere