This company scammed me: told me I needed to send a retainer to set up an account. When I tried calling them, their two phone numbers have been discontinued. How did they get my information? The... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Ordered several days ago. Epoints took my money fast enough but still haven’t even put my order through to Argos yet. Could have had delivery the next day If ordering from Argos (same delivery p... Se mere
Virksomheden har svaret
always using e-gifts for shopping where possible , it is okey for saving few pounds, lately realised and don't get the cashback as promised like instead to get £60 cashback I get £39.90 I have to comp... Se mere
I had some problems accessing my account, forgotten password, new email address etc. I emailed support on Friday evening, got a really fast response and by Saturday morning it was all sorted. No fuss... Se mere
Virksomheden har svaret
Andre kiggede også på
Gift cards
All the gift cards I've ordered, I had to wait so long for them while before they were instantly on my email and it's quite of a pain because I can't use them whenever I want to
22. august 2022
Uopfordret anmeldelse
Happy and good service
17. august 2022
Uopfordret anmeldelse
Very disappointed to buy an expensive…
Very disappointed to buy an expensive curry’s e-card here on epoints then be told that I am not entitled to the 8% credit back despite what it states on the website. I bought a very large amount as this was to buy a cooker and I wish I had used a different discount scheme as I did not get the 8% back. Be aware that you will not get 8% back in epoints credit despite what it says on the website.
16. august 2022
Uopfordret anmeldelse
I don't recommend it
For couple of months now, they generate the gift cards within 48 hours. Before was instant any everything was perfect.
Now i'm waiting for 2 gift cards for over 2 days and nothing yet.
8. august 2022
Uopfordret anmeldelse
Vouchers took 36 hours to arrive
I was trying to save a bit of money for my purchase of garden furniture from tkmaxx. I ordered gift vouchers worth £220 and was hoping to recieve them within few hours, as I was thinking how complicated could it be to generate a gift voucher. It turned out it is very complicated as it took 36 hours for me to get the vouchers. Obviously being a nice piece of furniture the item got sold by the time I received the vouchers. I am very disappointed as I have £220 in vouchers for a shop where I don't normally buy that much. I still had to go elsewhere and spent £300 on garden furniture. The response from epoints team was that they are sorry. I messaged them back that their sorry won't give me my money back. No reply after that. Epoints is like an illusion, gives you the idea that you can save money but beware you can also end up with vouchers you won't need as it is very difficult to generally an e gift card, specially if you are ordering it over the weekend.
5. juli 2022
Uopfordret anmeldelse
Long time waiting for the voucher
12. juni 2022
Uopfordret anmeldelse
VERY POOR CUSTOMER SERVICE
Order easy to place, quickly delivered and the vacuum worked perfectly until 3 weeks ago. Then suddenly stopped working so I decided to contact the epoints team in order to see if it was still on guarantee and it was!.
The problem is that Epoints stopped replying to my emails and don't want to assist me in the replacement.
I did speak with CURRYSPC world which was the company that was selling the item and they said that its on guarantee and it can be replaced, they just need some private information that EPOINTS only has as they were the purchaser!
I am stunned at their poor customer service!
30. maj 2022
Uopfordret anmeldelse
Never works
Tried to purchase through this several times, but it never works. Always met with an error message at checkout.
17. april 2022
Uopfordret anmeldelse
Smooth and easy
12. april 2022
Uopfordret anmeldelse
Placed the order but never recieved :(
11. april 2022
Uopfordret anmeldelse
Great products and really good value
Great products and really good value! Will definitely be using again
14. marts 2022
Uopfordret anmeldelse
£50 voucher not received
I have not received £50 voucher to my home address. It says that it has been delivered to my home address, but not.
12. marts 2022
Uopfordret anmeldelse
Besvarelse fra --
Hi Durga,
Thank you for your feedback. I'm sorry to hear that you are not satisfied with the service you have received.
I can confirm that all of the Evoucher available on Epoints.com are delivered via email, so this will not have been posted to you.
Please contact our support team on support@epoints.com or 01187976341 with your account and order details so that we can assist with the email delivery of this voucher.
I do apologise for any inconvenience caused, and if you have any further questions, please let our support team know on the details above.
Always here to help,
The Support Team
You did a great job
I am very happy with the job you did and I will recommend you to friends
15. januar 2022
Uopfordret anmeldelse
Besvarelse fra --
Hi Kai,
Thank you for your feedback! It is greatly appreciated by our team.
We are glad to hear that you enjoyed your recent shopping experience with us, and hope to welcome you back to Epoints again soon!
Always here to help,
The Support Team
Excellent service
2. januar 2022
Uopfordret anmeldelse
Besvarelse fra --
Thanks so much for your feedback, it is greatly appreciated!
We are happy to hear that you enjoyed your experience with us, and we hope to welcome you back on Epoints.com again soon.
Always here to help,
The Support Team
My order never came
28. november 2021
Uopfordret anmeldelse
Besvarelse fra --
Hi Adriana,
Thank you for your feedback. We are sorry to hear that you were not satisfied with your shopping experience.
If you can please contact our support team on support@epoints.com or 01189796341 with your account and order details, and we will be more than happy to help resolve this.
We aim to provide the highest standard of service to our customers, and we will ensure that your issue is dealt with as a high priority.
We do apologise for any inconvenience caused, and please let us know if you have any further questions.
Always here to help,
The Support Team
5 star service!
Ordered my 1st item from Epoints last night and I was so surprised when it arrived this morning!
Great customer support as well when they helped with finding me a product! Shoutout to Natalie who I spoke too :)
16. november 2021
Uopfordret anmeldelse
Besvarelse fra --
Hi Matt,
Thank you for your feedback, it is greatly appreciated by our team!
We are so happy to hear that you enjoyed your shopping experience with us, and were impressed with the support you were given.
We hope to welcome you back to Epoints.com again soon!
Always here to help,
The Support Team
Very good service and delivered on time…
Very good service and delivered on time has expected
9. november 2021
Uopfordret anmeldelse
Besvarelse fra --
Hi Angela,
Thank you for your feedback, it is greatly appreciated by our team!
We are so pleased to hear that you are satisfied with the service that you have received, and we hope to welcome you back to Epoints.com again soon!
Always here to help,
The Support Team
Fast delivery and good service when I…
Fast delivery and good service when I had a problem
20. september 2021
Uopfordret anmeldelse
Besvarelse fra --
Hi Alan,
Thanks so much for your feedback, it is greatly appreciated!
We are happy to hear that you enjoyed your experience with us, and we hope to welcome you back on Epoints.com again soon.
Always here to help,
The Support Team
Excellent product
Excellent product! Suction is great, picks up everything, anti hair wrap works well and battery life good though goes down quickly on highest setting so definatly get the 2 battery version. Well built and stores down to a small size. Also, top marks to shark for the packaging. Not a single piece of plastic packaging in sight - not even any form of plastic tape! Other manufacturers take note!!!
18. september 2021
Uopfordret anmeldelse
Besvarelse fra --
Hi Matthew,
Thank you for your feedback, it is greatly appreciated by our team!
We are happy to hear that enjoyed your shopping experience with us, and we hope to welcome you back to Epoints.com again soon.
Always here to help,
The Support Team
My work tried to give me a reward but epoints have cost me nothing but time and money
I tried to order a gift voucher 4 times over the weekend, each time I received an error message after confirming my bank details.
I called customer services on monday morning to be told that there must have been issues with the new website that launched at the weekend and it would be looked into and I would receive an email to let me know what was happening.
Its now Tuesday night and I've heard nothing from epoints whatsoever. To make things worse the 4 pending payments in my bank account have now been taken by epoints!!! I assumed these payment would be cancelled as the transactions didn't complete, I haven't been deducted epoints from my account or received my voucher but you have happily taken my money 4 times over and failed to contact me.
I received my epoints as a well done from my work place but this has caused nothing but hassle and cost me money - terrible service for a supposed way to reward staff
7. september 2021
Uopfordret anmeldelse
Besvarelse fra --
Hi Rebecca,
Thank you for your feedback, it is greatly appreciated by our team.
Please accept our apologies for your unsatisfactory experience with our checkout, due to an unforeseen technical issue that we unfortunately faced at the time.
I do also apologise for the delay in our response, as our team have been working through a high volume of requests. I can confirm that your ticket has been created, and an email update has been sent to you. If you have not received this update, please let us know by contacting us on 01189796341, support@epoints.com, or on our live chat service.
I am sorry for the inconvenience that has been caused for you, but we are willing and keen to help you navigate the platform, are will be more than happy to answer any further questions that you have.
Always here to help,
The Support Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.