Totally Unreliable – Avoid
I booked an EPC appointment with James (the surveyor) directly. I even offered to send the meeting invite myself since he said he was out at the time, no problem.
On the day, during half term, I went to the property with my 2 children under 3 years old. We waited 15 minutes before calling; a lady answered and said she’d be straight back. After 30 minutes, I called again, the same lady said James should be done soon and would call me back. I explained I had two young kids with me and they are getting restless, she said she understood.
After 45 minutes of waiting, I left. No call back, no apology.
I called again on Monday and spoke to James, who said he’d check and call back within five minutes to see if they could fit me in that day to make up for the no-show. Over an hour later - still nothing. No call, no reply to messages.
Completely unreliable service. If you value your time, use someone else.

