This is one of the largest car hire and is international- I don’t know how they have become so popular- thier service is absolutely appalling and you waste hours of your precious holiday time trying... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Worst ever, three cars before one worked properly. 20 minutes out a low tyre pressure warning. Road side assist promised a replacement in 4 - 6 hours then 6 hour later denied all knowledge even thoug... Se mere
Booked a van online which was slightly more expensive than other companies but as it was local I opted for enterprise, was told when I collected the van that the insurance excess was £1100 unless I pa... Se mere
On 18.07.16 hire a van from Bexhill on sea branch for 24 hrs, been told on 19-07-16 my £200 deposit will be refunded and will be in my account in a couple days time, nothing happen until two weeks lat... Se mere
appalling
Be very careful with these people. There is a £500 excess on their policy and if someone else hits you thats what it will cost you.
24. februar 2016
Uopfordret anmeldelse
Middlesbrough Enterprise Depot
Having originally hired a vehicle in Southampton quay I was met by a really nice person Hope at the branch who was very helpful...I paid for the one way drop off but was not aware of the other costs namely the £220 deposit which had to be paid .Do not pay for the vehicle online as the money goes direct to the USA and a refund takes 14 days ..
I continued to hire the vehicle for 4 weeks and contacted the Southampton branch every week to pay for the vehicle.After the four weeks I was asked to a local depot near to me which in this case was Middlesbrough.I arrived at the branch early with a view to completing the renewal contract only to be met by an obnoxious branch manager who informed me that I would have to pay a month up front at a rate which was nearly double what I had previouslex paid £1100 plus £200 deposit and that I would have to produce all my documentation again.In disbelief I asked him if he was serious and he stated that he was and that Southampton branch had different policies to Middlesbrough.There was no communicating with this person,I explained that I would require the vehicle for about six months .He just shrugged his shoulders and said nothing. I decided to empty the vehicle and leave it with him. Our company will never use enterprise again are normal usage is about 5 cars a week during the course. Of our business.
Avoid Middlesbrough and avoid Enterprise
2. januar 2016
Uopfordret anmeldelse
Nice people in the branch,reasonable service, but endless add-on's and extra's on what is meant to be a free hire vehicle.
Had bad experience with these people, car hire and the rest of it,on the face of it ok.
But then they start piling on the extra's?What I thought was supposed to be a free car hire,turned out to be quite expensive.
After the hire,I then found more money taken off my credit card.E-mailed my contact, no reply.
Never to be used again.
24. december 2015
Uopfordret anmeldelse
ENTERPRISE/MEGADRIVE Rectified a Bad Situation
On 10/15/2015 I posted a complaint here about RENTALCARS.COM and their partner ENTERPRISE/MEGADRIVE regarding a rental in Austria. I also e-mailed a copy of my post to Enterprise corporate. Within a few hours I received a response from Megadrive’s Austrian Service Quality Manager, who within a day investigated the situation and agreed to reimburse me for not only the overcharge amount but he also waived certain insurance charges to placate me. I received the refund back to my credit card, and I now want to set the record straight.
Megadrive jumped on the problem and rectified it promptly, which is all anyone could ask.
I wish I could say the same about Rentalcars.com, but they were useless in this back-end matter even after several e-mail exchanges with their British “Customer Service” department. I will not use Rentalcars.com ever again, despite their slick front-end rental process.
16. oktober 2015
Uopfordret anmeldelse
No respect
On Saturday ,Aug 8 , 3 PM I experienced unexpected client service and racial discrimination from Enterprise Car Rental company in Geneva Airport (French Sector) Enterprise, I have asked and tried to reach the supervisor or the manager of the company with no success ,as I asked for a clarification why they do that to their clients ? Or maybe because I'm from Saudi Arabia as I noticed he treats other nationalities with respect and he answer their questions.
The client service at the airport was unprofessional he ignore me while I' do have reservation I did it since 2 month ago , he wasted my time without even saying sorry , he refused to deliver and meet my reservation without a valid reason!??
22. august 2015
Uopfordret anmeldelse
Enterprise at Glasgow Airport
Very helpful advisor
No problems with the car or returning it
All good.
5. juli 2015
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.