The company website promises easy returns, but my experience was the complete opposite. I sent multiple emails requesting a return and refund, yet received no response. I could not find a custome... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Wow - the shoes! These are seriously comfortable AND cute shoes. Delivery to the UK was surprisingly quick and everything was in perfect order without excessive packaging. Even though it was a sweet g... Se mere
I’ve followed Empress Athletics for ages and always missed out, but finally ordered during the warehouse moving sale — and now I wish I bought more. Got the shorts and joggers. It’s still a... Se mere
I ordered the Hero Loafer in wine. These are such beautiful and beautifully crafted shoes. The purchase process was seamless. No worries at all with international purchase process, including custom... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Our goal is to create the most comfortable and stylish shoes in the world.
Kontaktoplysninger
Australien
- empressaustralia.com.au
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Comfy shoes but poor material
After wearing my shoes 3 times, the surface seems to be flaking off particularly on the heels and anywhere the shoe creases. For the price of the shoes I expected them to last longer.
The shoes look and are packaged…
The shoes look and are packaged beautifully, they are very soft leather. The toe box is indeed wide and perfect for toes but I do think the rest of the shoe isn’t particularly wide. They would have been perfect if they were wide at the ball of the foot.
Empress shoes are the most comfortable…
Empress shoes are the most comfortable shoes I've ever worn, especially because I have wide feet and have to wear orthotics 24/7. I bought one pair as a trial and now I have 4 pairs (and still coming back for more LOL). I highly recommend these shoes.
Glad they answered me
Glad they answered me. But you should put in bold advertising these shoes fit like Nike which is smaller than standard sizes. I had to pay to return these shoes
Impressed with Empress
These shoes are soft yet supportive ( I suffer from plantar fasciitis- yet with the amazing insoles I can walk all day in these shoes ) , they are elegant but practical - before I found this brand I was having to prioritize comfort or occasion and was always either in trainers, Birkenstocks or suffering in heels.No end of compliments. When I thought I had ordered the wrong size the customer service was incredible - I was offered 2 different options to solve the issue - both were very acceptable and I was so impressed at both the speed of response and the personal touch. Just ordered extra pairs …
Fantastic shoes
Fantastic shoes. Very fashionable and very comfortable!
Ooohhh-em-gee, I'm in love with these shoes!
These shoes are gorgeous and comfortable to wear! 😍 I got a wine color and caramel color. I get a lot of compliments from people. I told them to look into "Empress." If you noticed more orders from people than usual, you're welcome! LOL! 😆 And oh, please make them in different colors.
Thank you so much!
Comfortable
Comfortable, soft, and very well made. I bought two pairs!
Beautiful shoes but packaging needs updating.
The shoes are beautiful and fit well on my wide feet. Please update your packaging to eliminate the plastic. My favourite brands deliver in simple paper and cardboard that can all go into the recycling bin.

Besvarelse fra Empress
These shoes are the first shoes that don’t hurt my feet
These shoes are the first shoes that don’t hurt my feet. I love the soft feel of the shoes, inside and out. It’s like not wearing any shoes at all. The price is very reasonable. Shipment is fairly quick. I just want them in more colors. Royal purple and Lavender, for example. Even a deep forest Green, would be lovely. I already have 6 pair of these wonderful shoes. I’d buy more, in every possible color.
Good customer service
Quite delivery and excellent customer service when I had to return a pair of shoes.
I love your shoes
I love your shoes. Both stylish and comfortable 🥰
Disappointed
I have been trying to return shoes to Empress Shoes. Someone finally responded with an address for the return. When I took the shoes to the Post Office I was told the address I had been given was undeliverable.
I do not know what to do next.
July 18 - I was finally able to get an address where I could return the shoes. Returned them today. Hopefully will be getting a refund soon.
This would have been so much easier in the company had a customer service number. Since they don’t my suggestion is that they try to respond to customers in a more timely way.

Besvarelse fra Empress
Do not buy from here, wasted money!
These shoes were unfortunately just terrible quality. I bought two pairs on sale for $90 each. When they arrived, one pair had dust and mold as if they had been sitting in storage for a while, and the shoebox was really scratched up. The shoes themselves are made with cheap material, I could find better shoes for $20 elsewhere. Not at all what I expected for the price unfortunately, and their customer service was extremely hard to work with. I had to email back and forth with them for a week to get a full refund, despite their 365 day guarantee, and they refused to provide a shipping label/address so I could send them back.

Besvarelse fra Empress
Happy stylish feet!
My first purchase was the Comfi flat in pink. Super comfortable and gotten tons of compliments on the style of the shoe. My feet are small and quite narrow, however your shoes fits despite of the “wide” width
Very, very well made shoes. You care about the smallest details, from. Craftsmanship, packaging to international shipping.
I am looking forward to the funky looking pair of the Sailor Blue Square Toe Flat.
Keep on designing shoes and different/unique designs and colours. It looks like I may be buying a pair from Empress Comfort - annually. (I am from Canada)
The shoes are comfortable and very…
The shoes are comfortable and very versatile. They are great with jeans or a more dressy look.
They worked best with the extra arch support. Without it there was no support whatsoever.
I signed up for messages from Empress and it mentions sales. However, when I go to order shoes at the sale price, the $99 price comes up.
Can you please give us a real sale and I will order more.
Unfortunately
Unfortunately, I had to return the shoes. Customer service was friendly and quick to remedy the situation. Returning the shoes was very easy.
Lovely shoes
Lovely shoes, very comfortable! I love the shiny garnet slippers. I felt like Dorothy of Oz! I also got pink ones for my 14 yo daughter, she really likes them!
The packaging
The packaging, elevated my mood, irs practical, the shoes were perfect, comfortable. The first thing I did accidentally was step in a muddy puddle but they rinsed and dried perfectly.
True to size, practical and pretty, especially good for travel….dress up, dress down. Look forward to buying more.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.







