Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

The company website promises easy returns, but my experience was the complete opposite. I sent multiple emails requesting a return and refund, yet received no response. I could not find a custome... Se mere

Bedømt til 5 ud af 5 stjerner

Wow - the shoes! These are seriously comfortable AND cute shoes. Delivery to the UK was surprisingly quick and everything was in perfect order without excessive packaging. Even though it was a sweet g... Se mere

Bedømt til 5 ud af 5 stjerner

I’ve followed Empress Athletics for ages and always missed out, but finally ordered during the warehouse moving sale — and now I wish I bought more. Got the shorts and joggers. It’s still a... Se mere

Bedømt til 5 ud af 5 stjerner

I ordered the Hero Loafer in wine. These are such beautiful and beautifully crafted shoes. The purchase process was seamless. No worries at all with international purchase process, including custom... Se mere

Virksomhedsoplysninger

  1. Fodtøjsgrossist

Skrevet af virksomheden

Our goal is to create the most comfortable and stylish shoes in the world.


Kontaktoplysninger

4,1

God

TrustScore 4 ud af 5

671 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har ikke besvaret negative anmeldelser

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 4 ud af 5 stjerner

The shoes look and are packaged…

The shoes look and are packaged beautifully, they are very soft leather. The toe box is indeed wide and perfect for toes but I do think the rest of the shoe isn’t particularly wide. They would have been perfect if they were wide at the ball of the foot.

15. juli 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Empress shoes are the most comfortable…

Empress shoes are the most comfortable shoes I've ever worn, especially because I have wide feet and have to wear orthotics 24/7. I bought one pair as a trial and now I have 4 pairs (and still coming back for more LOL). I highly recommend these shoes.

27. juli 2023
Uopfordret anmeldelse
Bedømt til 4 ud af 5 stjerner

Glad they answered me

Glad they answered me. But you should put in bold advertising these shoes fit like Nike which is smaller than standard sizes. I had to pay to return these shoes

12. juli 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Impressed with Empress

These shoes are soft yet supportive ( I suffer from plantar fasciitis- yet with the amazing insoles I can walk all day in these shoes ) , they are elegant but practical - before I found this brand I was having to prioritize comfort or occasion and was always either in trainers, Birkenstocks or suffering in heels.No end of compliments. When I thought I had ordered the wrong size the customer service was incredible - I was offered 2 different options to solve the issue - both were very acceptable and I was so impressed at both the speed of response and the personal touch. Just ordered extra pairs …

29. juni 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Ooohhh-em-gee, I'm in love with these shoes!

These shoes are gorgeous and comfortable to wear! 😍 I got a wine color and caramel color. I get a lot of compliments from people. I told them to look into "Empress." If you noticed more orders from people than usual, you're welcome! LOL! 😆 And oh, please make them in different colors.

Thank you so much!

20. juli 2023
Uopfordret anmeldelse
Bedømt til 3 ud af 5 stjerner

Beautiful shoes but packaging needs updating.

The shoes are beautiful and fit well on my wide feet. Please update your packaging to eliminate the plastic. My favourite brands deliver in simple paper and cardboard that can all go into the recycling bin.

30. juni 2023
Uopfordret anmeldelse
Empress-logo

Besvarelse fra Empress

Hi Jolene,

Great to hear that the shoes fit perfectly! Your feedback about the packaging is important to us and we're currently exploring eco-friendly options. We appreciate your support and look forward to continuing to provide you with great products.

Best wishes,
Jennifer

Bedømt til 5 ud af 5 stjerner

These shoes are the first shoes that don’t hurt my feet

These shoes are the first shoes that don’t hurt my feet. I love the soft feel of the shoes, inside and out. It’s like not wearing any shoes at all. The price is very reasonable. Shipment is fairly quick. I just want them in more colors. Royal purple and Lavender, for example. Even a deep forest Green, would be lovely. I already have 6 pair of these wonderful shoes. I’d buy more, in every possible color.

18. juli 2023
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Disappointed

I have been trying to return shoes to Empress Shoes. Someone finally responded with an address for the return. When I took the shoes to the Post Office I was told the address I had been given was undeliverable.
I do not know what to do next.
July 18 - I was finally able to get an address where I could return the shoes. Returned them today. Hopefully will be getting a refund soon.
This would have been so much easier in the company had a customer service number. Since they don’t my suggestion is that they try to respond to customers in a more timely way.

16. juli 2023
Uopfordret anmeldelse
Empress-logo

Besvarelse fra Empress

Hi there,

Please accept our sincerest apology for the unsatisfactory experience. I'll be happy to handle your refund personally. Could you please provide me with your order number?

We understand the importance of timely communication and regret any inconvenience this may have caused you.

At Empress Comfort, we strive to provide excellent customer service, and we deeply regret that we fell short of meeting your expectations on this occasion. There were unforeseen circumstances that led to the delay, but we acknowledge that it is not an excuse, and we take full responsibility for our oversight.

Please know that we are taking immediate steps to prevent such delays in the future. We are reviewing our internal processes and communication channels to ensure more efficient and prompt responses to our valued customers like you.

Your time is valuable to us, and we are committed to improving our response time significantly. Going forward, we will prioritize timely communication and aim to provide you with the level of service you deserve.

We look forward to hearing back from you. Thank you so much for your patience.

Kind regards,
Jennifer

Bedømt til 1 ud af 5 stjerner

Do not buy from here, wasted money!

These shoes were unfortunately just terrible quality. I bought two pairs on sale for $90 each. When they arrived, one pair had dust and mold as if they had been sitting in storage for a while, and the shoebox was really scratched up. The shoes themselves are made with cheap material, I could find better shoes for $20 elsewhere. Not at all what I expected for the price unfortunately, and their customer service was extremely hard to work with. I had to email back and forth with them for a week to get a full refund, despite their 365 day guarantee, and they refused to provide a shipping label/address so I could send them back.

7. juli 2023
Uopfordret anmeldelse
Empress-logo

Besvarelse fra Empress

Hi Emily,

I am truly sorry to hear about your recent experience with our products. We take all feedback very seriously and I appreciate your time in sharing this with us.

Your experience is not in line with our brand's quality standards and I sincerely apologise for this. Our footwear is crafted from premium materials and our intention is to provide shoes that not only look great but also the highest quality.

As for the customer service experience you've had, it is certainly far from the high standard we strive to achieve. I apologize for the confusion and frustration caused by the issues with the return.

I am glad to hear that you received a full refund, but I understand this doesn't compensate for the overall negative experience. Your feedback has been forwarded to the relevant teams to ensure that this doesn't happen in the future.

If there's anything else we can assist you with or any other concerns you'd like to share, please feel free to reach out directly to me.

Best wishes,
Jennifer
support@empresscomfort.com

Bedømt til 5 ud af 5 stjerner

Happy stylish feet!

My first purchase was the Comfi flat in pink. Super comfortable and gotten tons of compliments on the style of the shoe. My feet are small and quite narrow, however your shoes fits despite of the “wide” width

Very, very well made shoes. You care about the smallest details, from. Craftsmanship, packaging to international shipping.

I am looking forward to the funky looking pair of the Sailor Blue Square Toe Flat.

Keep on designing shoes and different/unique designs and colours. It looks like I may be buying a pair from Empress Comfort - annually. (I am from Canada)

16. juli 2023
Uopfordret anmeldelse
Bedømt til 4 ud af 5 stjerner

The shoes are comfortable and very…

The shoes are comfortable and very versatile. They are great with jeans or a more dressy look.
They worked best with the extra arch support. Without it there was no support whatsoever.
I signed up for messages from Empress and it mentions sales. However, when I go to order shoes at the sale price, the $99 price comes up.
Can you please give us a real sale and I will order more.

8. juli 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Unfortunately

Unfortunately, I had to return the shoes. Customer service was friendly and quick to remedy the situation. Returning the shoes was very easy.

28. juni 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Lovely shoes

Lovely shoes, very comfortable! I love the shiny garnet slippers. I felt like Dorothy of Oz! I also got pink ones for my 14 yo daughter, she really likes them!

28. juni 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

The packaging

The packaging, elevated my mood, irs practical, the shoes were perfect, comfortable. The first thing I did accidentally was step in a muddy puddle but they rinsed and dried perfectly.
True to size, practical and pretty, especially good for travel….dress up, dress down. Look forward to buying more.

10. juli 2023
Uopfordret anmeldelse

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

Læs mere om andre typer anmeldelser.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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