Empower Servers Anmeldelser 521

SHADY BUSINESS PRACTICE. WRONGFULLY CHARGED!!!!

Signed up for the 2 day free trial. Wanted to cancel within 5 minutes as the server would not start. Went to cancel my service and saw a request cancellation. How do you request a cancellation on a digital service? its either active or not. No cancellation occurred after two days so was automatically upgraded to a higher service for $7.99USD despite cancelling two days prior. Incredibly shady business practice. Would avoid at all cost.

The Amount Of effort and attention towards the problem and a friendly attitude made the server experience even better afterwards

Awesome service for servers, very trustworthy and the customer service is very supportive/communicative! I would definitely give it a try if you are trying to get a server for a specific game! 100 percent recommend!

very good service when i needed help with server or mods the live chat helped super quick, aswell when i needed some extra disk space it was given to me for free very good place to run your servers

All my problems were solved although I couldn't initially find how to cancel the free trial. Douglas is the best.

Everything Good but when it comes to their billing support and management they don't know the fu**k what to do just wanted refund for a valid reason but they rejected for no reason

Great response time on the customer service chat.

I had a major issue with a modpack that me and my friends were really excited to play, and it wasn't working no matter what I did. They fixed the issue well, and I was able to play. Only things to improve on are reply time, as I got a reply a little later than wanted, but other than that, it was very friendly and very well handled.

Extremely quick and helpful customer service. I'd had trouble installing a custom modpack and they were quick to provide pointers and had helpful YouTube tutorials. I'd also accidentally taken wrong server location after a kafuffle signing in and they very promptly transferred the location across. Early days but so far 5/5 service. :)

thank you Harvey!! you were super fast and helpful and totally made my night <33

Edit to add -

I spoke with James from empower who was able to clarify what was happening and has resolved it, so thankfully my server is back up and running again and I've a happy face again! For anyone who is wondering regarding my previous view, That was on the basis of getting no response, once a response was given James resolved it quickly and professionally, not only that he got the service back and kept me as a customer due to the way he handled my request, i almost left them but considering how well the server runs for me (based in UK) id highly recommend them for not only an exceptional customer service but also a reliable server for Minecraft.

Old review left for reference, To show i was wrong to jump to conclusions, credit where credit is due!,

"I use to have really good service with them however something has changed, I upgraded my plan as the one provided is not enough for Minecraft bedrock, 2gb of ram isn't enough so should really be removed, upgraded to either 4 or 6gb cannot remember exactly however! I pad the difference on the 17th, my monthly payment I would assume would now be the 17th..anyway today the 3rd my server has be cut off and I've been "invoiced" £136? I setup a monthly plan! so its pretty poor service if this is anything to go by, with that in mind luckily I made a backup of my world so none is lost but I'm disgruntled and so far have yet to have a response from them."

Saving Automatrice.

I can guarantee that every 5 star review is fake, the server always and issues with lag or crashing and was claiming to be using more ram than it actually was, it's how they get you to upgrade, I also paid to have plugins installed and setup for me. The result was shocking, they installed just a few of the plugins I asked for and did absolutely no configuration despite reassuring me before hand they would. My server ended up a mess with bugs left and right as a result and they refused to take responsibility. Now even when I an not using their services anymore, nor am I subscribed to their emails. I am getting spammed with "Invoices" that I do not owe, and they can go shove up their ass. Nothing good will come from using their service.

Great support (fast responding + helped out alot), cheap prices, and great interface to work with. I recommend this as minecraft hosting for sure.

Douglas swiftly processed my refund for my subscription, good service :)

The speed of the servers was good and very fast in my opinion, there was no problem at some point. Also the control panel was very intuitive and easy to use.

Harvey was so helpful! After having a few issues with the server Harvey was quick to respond via the live chat and fixed my issue within a few minutes. Would recommend you go here :)

j'ai installer mon serveur a la mauvaise location et en quelque minute Leonardo a tout arranger merci super service

The moderation team was very helpfull and thanks to them i could open a minecraft world in alpha, something i had quite the trouble setting up myself when trying to open a server using my own computer

I love using empower servers for mainly the minecraft options, the servers are quite good and only really crash if you put too many mods for your plan and load a ton of chunks. I've never had a question go unanswered, and I always am 100% satisfied with the answers I'm given, with the wide selection of plans it's easy to run a server with them and not stress if it's strong enough to run properly. So I'll say that Empower Servers is 100% worth your time if you're looking into running a server.