Beautiful shirts and great service. It is nice to get such a high-quality product at a fairly reasonable price. Are you paying more than you could? Well, in some sense paying more for a shirt that you... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I’m an old customer. I have ordered fully bespoke shirts as well as bought some in the Jermyn Street shop & online. My latest purchase was online & I wanted to collect it myself. The machine then said... Se mere
There isn’t a more charming or more efficient shop in London. The warmth of Emma and her staff has no equal except for the quality of their shirts and other goods. Hard to praise or recommend more.... Se mere
Fantastic dressing gown. Love the color and softness. Fits incredibly well. Excellent communication from the EW team. Next trip to London I plan to make a stop at the atelier to commission a round of... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Emma Willis is the quintessentially British brand, making all their clothing in England, cutting by hand and sewing, adhering to traditional techniques passed down through generations. The elegant London boutique, on the corner of St. James’s Street and Jermyn Street, specialises in bespoke and ready-to-wear shirt-making and has become a world-renowned shopping destination for the discerning. The company’s philosophy is to design and make timeless, luxury clothing worth investing in, using the highest quality, sustainably produced cottons and linens from Switzerland and Italy.
Kontaktoplysninger
66 Jermyn Street, SW1Y 6NY, London, Storbritannien
- 020 7930 9980
- sales@emmawillis.com
- emmawillis.com
4,8
Fremragende
695 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 25 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Wonderful shirts with terrific style!
1. maj 2026
Fantastic dressing gown
Fantastic dressing gown. Love the color and softness. Fits incredibly well. Excellent communication from the EW team. Next trip to London I plan to make a stop at the atelier to commission a round of bespoke shirts.
30. april 2026
Yet another lovely transaction
Yet another lovely transaction. Excellent product, and outstanding customer service!
28. april 2026
Would be helpful to be able to try the…
Would be helpful to be able to try the item that you intend to purchase
The material and color can change your perception of the item
28. april 2026
Deeply disappointing
Deeply disappointing experience and a complete mismatch between branding and reality.
In-store, the service is all polish and reassurance — you’re made to feel like everything is handled with precision and care.
The shirt I received became tighter after a single wash, to the point it had to be thrown away. This bore no resemblance to the sample I was fitted in.
When I raised this in-store, the response was dismissive: I was told this “never happens” and no meaningful attempt was made to investigate or resolve the issue. The handling of measurements during the fitting process also did not inspire confidence, which is concerning for a business built on made-to-measure garments.
Customer service was particularly disappointing. After raising the issue, I received a response from Emma Willis stating: “I can’t do more than that and have already given a great deal of time and trouble to your one shirt purchase,” along with an explanation of her wider responsibilities and why she could not “drop everything” to look into it.
This response speaks volumes about the brand’s attitude towards its customers. At no point was I expecting anyone to “drop everything” — only a genuine attempt to resolve a clear issue with an expensive garment. Instead, the message framed a legitimate customer concern as an inconvenience.
For a brand positioned at this level, that attitude towards aftercare is frankly unacceptable.
1. maj 2026
Uopfordret anmeldelse
Besvarelse fra Emma Willis
Dear Sir,
I am very sorry to hear of your great disappointment with our service and product.
The ready to wear shirt that was bought in our Jermyn Street shop was returned for reasons of potential shrinkage. Both my bespoke cutters and I measured the shirt, and it matched the intended size.
I offered to meet in person to show this comparison. Several weeks later an appointment was requested that day or the following day, unfortunately I was engaged on both days at this short notice.
I could not value my customers more and am aware that my 32 employees and I depend on their kind support.
It saddens me that you feel this way about your experience at Emma Willis.
Best wishes,
Emma
Beautiful shirt.
The service was very good and the shirt is very well made and excellent fabric.
16. april 2026
Received my new shirt quickly !
Received my new shirt quickly !
I am very happy with my new shirt, had in on the very next day, and had a few nice comments about looking smart !
Many Thanks
14. april 2026
Good quality efficient service
14. april 2026
Magnificent!
Magnificent!! Cashmere jumper for my husband arrived, packaged beautifully, and made his day. Great quality and fit
9. april 2026
A lovely shirt
A lovely shirt, beautifully packaged, and delivered in no time at all. Thank you.
27. marts 2026
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