Thank you so much! The mugs arrived without breakage ❤️🇬🇧 so beautiful thank you for sending them all the way to the US despite the dreadful toxic tariffs and stuff going on here. It’s absolutely ap... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
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Se, hvad kunderne siger
Ordered a beautiful foxglove mug for my daughter’s birthday. Unfortunately it was damaged during transit. The customer services were brilliant and sent a replacement out the next day. My daughter love... Se mere
Virksomheden har svaret
Lovely items at a good price. Great ordering process. Postage quick and efficient, including informing of time of delivery. Would definitely buy from Emma Bridgewater again. Thank you
Virksomheden har svaret
I appreciate that you sell your “seconds” online and at reasonable prices so that I can buy multiple pieces at one time. Items are very well packed for shipping with recyclable materials and my order... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Visit the Emma Bridgewater factory in Stoke and see the traditional skills and craftsmanship that goes into every piece of Emma Bridgewater pottery. Get creative with our studio experiences, indulge in Afternoon Tea in our cafe and garden and enjoy browsing the latest Emma Bridgewater items in our shop.
Emma Bridgewater
Skrevet af virksomheden
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- Spend £50 and your delivery will be completely free!
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- Join our Collector's Club for early access to sale, special offers and more.
Fast and Free Shipping
Free Delivery over £50 spend!
No shipping costs on a £50 spend, and we'll have your order at your door within the week. Getting your Emma Bridgewater home ware personalised? It'll be with you within 2 weeks.
Kontaktoplysninger
Lichfield Street, ST13EJ, Stoke-on-Trent, Hanley, Storbritannien
- 01782 210565
4,4
Fremragende
4 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
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Thank you so much
Thank you so much! The mugs arrived without breakage ❤️🇬🇧 so beautiful thank you for sending them all the way to the US despite the dreadful toxic tariffs and stuff going on here. It’s absolutely appalling. I appreciate you💞
22. juni 2026
Great service as always!
Everything was well packed and arrived safely. Just the loveliest plates, tea towels and tins for the dog treats!
23. juni 2026
Lovely dishes at half price in the…
Lovely dishes at half price in the Sale. I am so pleased with them
23. juni 2026
Order any Bridgewater from the UK
Order any Bridgewater from the UK! Why? Because everything is packed perfectly and it’s as quick as ordered from The United States and one or 2 items are mostly broken…I love Emma Bridgewater since 25 years. black Toast & Marmelade is my ❤️
23. juni 2026
Besvarelse fra Emma Bridgewater - Stoke Factory
Good evening Katharina,
Thank you for taking the time to review our service. We do hope that you continue to enjoy shopping with us.
Kind regards,
Emma Bridgewater Team
Lovely items at a good price.
Lovely items at a good price.
Great ordering process.
Postage quick and efficient, including informing of time of delivery.
Would definitely buy from Emma Bridgewater again.
Thank you
16. juni 2026
Besvarelse fra Emma Bridgewater - Stoke Factory
Good evening Linda,
Thank you for taking the time to review our service. We do hope that you continue to enjoy shopping with us.
Kind regards,
Emma Bridgewater Team
Seconds are the best!
I appreciate that you sell your “seconds” online and at reasonable prices so that I can buy multiple pieces at one time. Items are very well packed for shipping with recyclable materials and my orders have always arrived in a timely manner.
13. juni 2026
Besvarelse fra Emma Bridgewater - Stoke Factory
Good evening Kimberly,
Thank you for your lovely review. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
I was so grateful for your prompt help
I was so grateful for your prompt help. Despite the carrier making a mess of my delivery …… nonsense requests ,and depositing the package with box completely destroyed … thanks to your Excellent packaging materials all my items came through safe sound and lovely. Thanks!
19. juni 2026
Besvarelse fra Emma Bridgewater - Stoke Factory
Good evening Mary,
Thank you for taking the time to leave a review. We are delighted to learn that you are a fan of our products, and we do hope that you continue to enjoy shopping with us!
Kind Regards,
Emma Bridgewater Team
This is a good firm to deal with.
This is a good firm to deal with. The products are good. Delivery exceptional and any problems are dealt with quickly and thoughtfully.
I will buy from them again.
18. juni 2026
Besvarelse fra Emma Bridgewater - Stoke Factory
Good evening,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
I have not received my dishes yet
I have not received my dishes yet. The invoice was written in a way that made customs link that there as food in the box and were requiring me to complete an FDA pre notice that listed the ingredients of all the food. I had to send them pictures of my order that shows they are dishes with vegetables painted on them but I am still waiting for the package to clear customs. They may even send the package back to you.
10. juni 2026
Besvarelse fra Emma Bridgewater - Stoke Factory
Good evening Jenifer,
Thank you for taking the time to leave a review. We do apologise that you have not yet received your order, we do understand that this is disappointing.
We can see that you are in contact with our Customer Service department and a member of the team is looking into this further for you. We do hope to have this resolved for you as quickly as possible.
We do apologise for the disappointment that this has caused.
Kind Regards,
Emma Bridgewater Team
I love the floral designs
I love the floral designs. Ordering was straightforward and delivery swift.
13. juni 2026
Besvarelse fra Emma Bridgewater - Stoke Factory
Good evening Judith,
Thank you for taking the time to review our service. We do hope that you continue to enjoy shopping with us.
Kind regards,
Emma Bridgewater Team
Love your sales
Love your sales! Great choice, quality and prices. Easy to order. Speedy delivery - well packed and tracked. 👍😊
12. juni 2026
Besvarelse fra Emma Bridgewater - Stoke Factory
Good evening Penny,
Thank you for taking the time to review our service. We do hope that you continue to enjoy shopping with us.
Kind regards,
Emma Bridgewater Team
Ordered a beautiful foxglove mug for my…
Ordered a beautiful foxglove mug for my daughter’s birthday. Unfortunately it was damaged during transit. The customer services were brilliant and sent a replacement out the next day. My daughter loves her mug the quality and finish is to a very high standard. Will definitely purchase again from Emma Bridgewater.
12. juni 2026
Besvarelse fra Emma Bridgewater - Stoke Factory
Good evening Emma,
Thank you for sharing your experience with us. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
As always a superb piece of pottery to…
As always a superb piece of pottery to add to my collection. My grandchildren have chosen a different designs for their mugs with their names on.
They love them as do I 🥰
19. juni 2026
Besvarelse fra Emma Bridgewater - Stoke Factory
Good evening Dawn,
Thank you for your wonderful review. Our customer experience is very important to us.
Kind Regards,
Emma Bridgewater Team
I ordered 2 personalised mugs for…
I ordered 2 personalised mugs for special birthdays ordered and delivered within 10 days …usual great service and quality .
Have bought about 20 over the years , big and small , great special birthday or christening presents
19. juni 2026
Besvarelse fra Emma Bridgewater - Stoke Factory
Good evening,
Thank you for taking the time to leave a review. We are delighted to learn that you are happy with your recent purchases!
We do hope that you continue to enjoy shopping with us in the future.
Kind Regards,
Emma Bridgewater Team
Brilliant as always…
19. juni 2026
Besvarelse fra Emma Bridgewater - Stoke Factory
Good evening Liz,
Thank you for taking the time to review our service. We do hope that you continue to enjoy shopping with us.
Kind regards,
Emma Bridgewater Team
Besvarelse fra Emma Bridgewater - Stoke Factory
Good evening Suzanne,
Thank you for your wonderful review. Our customer experience is very important to us.
Kind Regards,
Emma Bridgewater Team
Besvarelse fra Emma Bridgewater - Stoke Factory
Good evening Ellen,
Thank you for taking the time to leave a review. We are delighted to learn that you are a fan of our products, and we do hope that you continue to enjoy shopping with us!
Kind Regards,
Emma Bridgewater Team
Poor choice of courier
Order sent out on time, but sent with the worst rated courier according to ofcom, Evri. Order never arrived. Sent 3 inquiry forms to customer service, but had no response. Eventually had to call and get a refund
18. juni 2026
Besvarelse fra Emma Bridgewater - Stoke Factory
Good Afternoon,
Thank you for taking the time to leave a review. We are very sorry to learn that you are disappointed by your recent experience.
We are currently working through a high volume of enquiries, but your feedback has been shared so we can look into the delay and improve how we communicate and support customers in situations like this. We are glad to hear that our Customer Service team have resolved this matter for you.
Our customer experience is very important to us, and we hope that we can regain your confidence in us in the future.
Kind Regards,
Emma Bridgewater Team
Besvarelse fra Emma Bridgewater - Stoke Factory
Good evening Christine,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
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