EMG Kia Thetford were great. I recently purchased a vehicle through Eric Chung who made the whole process easy and seamless. He evaluated our old car, my wife and I were able to test drive the new veh... Se mere
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Se, hvad kunderne siger
Big thanks to James at EMG Duxford! He kept us updated throughout, never applied any pressure, and genuinely didn’t feel like a typical car salesman. The personalised videos were a brilliant touch... Se mere
Virksomheden har svaret
We arrived to view a car without an appointment. Although busy, the sales team were super helpful and Harry listened to what we were looking for before suggesting a suitable vehicle. He arranged... Se mere
Virksomheden har svaret
Welcoming and relaxed approach to customers but informative without being pushy. Especially when I just turned up without an appointment initially, Michael was very helpful with his time and knowledge... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
The home of @Kia, @Mazda, @Nissan & @Mitsubishi. Franchised Service Centre for teh above and #Citroen, #Hyundai, #Fiat & #Ford
Kontaktoplysninger
Fornham Road, IP32 6AL, Bury St Edmunds, Storbritannien
- 01284775900
- customerservice@emgmotorgroup.com
- emgmotorgroup.com
4,5
Fremragende
348 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Went into showroom
Went into showroom, immaculate presentation of cars,wanted to complete transactions quickly due to work commitments Matthew Lawrence the sales executive very professional throughout the complete interaction.Purchased the Kia Sportage very happy with the car and the professional attitude of the staff at EMG angle drove Ely
9. april 2026
Uopfordret anmeldelse
Besvarelse fra Emg Motor Group
Thank you for your fantastic review! We’re delighted to hear you were impressed with our showroom and the presentation of our vehicles.
It’s great to know that Matthew Lawrence provided a professional and efficient service, especially with your time constraints—we’ll be sure to pass on your kind words to him.
Congratulations on your Kia Sportage, we’re so pleased to hear you’re happy with it! Thank you again for choosing EMG Ely, and we hope to see you again in the future.
Fab service and wide choice
EMG Kia Thetford were great. I recently purchased a vehicle through Eric Chung who made the whole process easy and seamless. He evaluated our old car, my wife and I were able to test drive the new vehicle and talked us through the different features. Abbi was fantastic with the handover of the vehicles and ensured I was all set with my new car. I highly recommend this branch if interested in purchasing a Kia.
10. april 2026
Uopfordret anmeldelse
Besvarelse fra Emg Motor Group
Thank you for your fantastic review! We’re delighted to hear you had such a positive experience with EMG Kia Thetford.
It’s great to know that Eric Chung made the process easy and seamless for you, and that both you and your wife felt well supported throughout—from valuation to test drive and exploring the vehicle’s features. We’re also pleased to hear that Abbi provided a fantastic handover and ensured everything was set up for you.
We truly appreciate your recommendation and hope you enjoy your new car. If there’s anything you need, please don’t hesitate to get in touch—we’re always here to help!
Great care and excellent service and…
Great care and excellent service and after sales care.
Thanks John.
1. april 2026
Uopfordret anmeldelse
Besvarelse fra Emg Motor Group
Thank you for your kind review, John! We’re really pleased to hear you received great care, excellent service, and strong aftersales support.
We truly appreciate you taking the time to share your experience and look forward to assisting you again in the future!
Big thanks to James at EMG Duxford
Big thanks to James at EMG Duxford! He kept us updated throughout, never applied any pressure, and genuinely didn’t feel like a typical car salesman. The personalised videos were a brilliant touch too, making the whole experience easy and enjoyable.
He’s polite, friendly, and nothing ever feels like too much. Each time I called, the team were really welcoming, and if James was busy, he always made sure to return my call.
Highly recommend!
28. marts 2026
Uopfordret anmeldelse
Besvarelse fra Emg Motor Group
Thank you for your fantastic review! We’re delighted to hear you had such a positive experience with us at EMG Duxford.
It’s great to know that James kept you well informed throughout and made the process feel relaxed and pressure-free—that’s exactly the experience we aim to deliver. We’re also really pleased you enjoyed the personalised videos, it’s a great way to make things that bit easier and more engaging.
Your kind comments about the team and communication mean a lot, and we truly appreciate your recommendation. We hope you enjoy your new car and look forward to welcoming you again in the future!
Highly recommend!
I had a great experience buying and part-exchanging at EMG. Lovely, professional staff who helped me at every stage and kept contact with me throughout. I would highly recommend them.
28. marts 2026
Uopfordret anmeldelse
Besvarelse fra Emg Motor Group
Thank you for your fantastic review! We’re delighted to hear you had a great experience with us when buying and part-exchanging your vehicle.
It’s wonderful to know our team kept you supported and informed every step of the way, while providing a professional and friendly service. We truly appreciate your recommendation and hope you enjoy your new car.
If there’s anything we can help with in the future, please don’t hesitate to get in touch!
Wonderful service
We arrived to view a car without an appointment. Although busy, the sales team were super helpful and Harry listened to what we were looking for before suggesting a suitable vehicle. He arranged a test drive and took us thorough all our options.
The whole team were professional, not pushy at all, and we returned the following day to purchase the car.
A much better service than a few of the other garages that we had visited - I'd definitely recommend EMG
19. marts 2026
Uopfordret anmeldelse
Besvarelse fra Emg Motor Group
Thank you for your fantastic review! We’re so pleased to hear you had such a positive experience with us, even on a busy day.
It’s great to know that Harry took the time to understand what you were looking for and helped guide you to the right vehicle, as well as arranging your test drive and clearly explaining your options.
We’re especially pleased that you found the team professional and never pushy—that’s exactly the experience we aim to provide. Your comments comparing us so positively to other garages really mean a lot.
Thank you again for your recommendation, and we hope you enjoy your new car. We look forward to welcoming you back in the future!
Welcoming and relaxed approach to helping me buy a car
Welcoming and relaxed approach to customers but informative without being pushy. Especially when I just turned up without an appointment initially, Michael was very helpful with his time and knowledge. And later when I returned to buy having done my research, Hamza was excellent and easy going but helpful. I'm very happy with my car. I didn't want a pushy sales person and I didn't get that, which I appreciated and it's why I came back to buy from EMG Ely. I feel I'll get a good service from them locally which matters to me. Thanks very much, I love my Sportage.
28. marts 2026
Uopfordret anmeldelse
Besvarelse fra Emg Motor Group
Thank you for your fantastic review! We’re delighted to hear you had such a positive experience with us at EMG Ely.
It’s great to know that Michael was helpful and informative from your initial visit, and that Hamza continued that experience when you returned to make your purchase. Providing a relaxed, no-pressure environment is exactly what we aim for, so it’s wonderful to hear this stood out to you.
Congratulations on your Kia Sportage—we’re so pleased you love it! We really appreciate your trust in us and look forward to supporting you with great local service going forward. If there’s ever anything you need, we’re always here to help.
I recently brought a car from emg
I recently brought a car from emg, I dealt with Paul he was extremely accommodating sorting out a time for my test drive and answering all my questions. I didn't have alot of time and Paul and I believe Sam from servicing were really good at fitting me in and explaining everything, I would definitely buy from them in the future.
24. marts 2026
Uopfordret anmeldelse
Besvarelse fra Emg Motor Group
Thank you for your fantastic review! We’re delighted to hear you had such a positive experience with us.
It’s great to know that Paul was so accommodating with your time and ensured your test drive and questions were handled smoothly. We’re also pleased that Sam was able to support and help fit everything in around your schedule.
Providing a flexible, efficient, and informative experience is exactly what we aim for, so your feedback really means a lot. We truly appreciate your support and look forward to welcoming you back in the future!
5 star customer service
My partner Henry and I recently purchased our first brand new car from this dealership, and the experience was fantastic from start to finish. We initially only went in for a look around, but thanks to Alex, everything quickly fell into place. He helped us pick a car that best suited our needs and at an affordable price. No pushy techniques just etiquette.
Alex provided incredible customer service throughout the entire process. He kept us regularly updated, was always approachable, and never hesitated to answer our (very excited!) calls and questions. His friendly and patient approach made what could have been a stressful experience feel easy and enjoyable.
What really stood out was how he worked hard to secure a great deal for us without any pressure. We genuinely felt looked after and valued as customers.
Overall, it’s been a great experience, and we couldn’t be happier with both our new car and the service we received. Highly recommend!
25. marts 2026
Uopfordret anmeldelse
Besvarelse fra Emg Motor Group
Thank you for your fantastic review! We’re absolutely delighted to hear that you and Henry had such a great experience purchasing your first brand new car with us—what a special milestone!
It’s wonderful to know that Alex made the whole process feel easy and enjoyable, from helping you find the right car at the right price to keeping you updated every step of the way. Providing a friendly, patient, and no-pressure experience is exactly what we aim for, so your comments really mean a lot.
We’re especially pleased to hear you felt valued and well looked after throughout—this is exactly the level of service we strive to deliver. Thank you again for your recommendation, and we hope you both enjoy every moment in your new car. If there’s anything you need in the future, we’re always here to help!
Great customer service from start to…
Great customer service from start to finish..no pushy sales talk..was given loads of time to test drive and sit and chat about the car
All paperwork and add ons explained clearly.
Car was ready to be picked up when they said it would be and I've had a phone call to see how im getting on and to see if I needed help with anything.
Highly recommend the whole team.
14. marts 2026
Uopfordret anmeldelse
Besvarelse fra Emg Motor Group
Thank you for such a fantastic review! We’re really pleased to hear you had a great experience from start to finish. It’s especially good to know you felt comfortable and never under any pressure, and that the team took the time to support you through the test drive and paperwork.
We’re also glad everything was ready as promised and that our follow-up has been helpful—customer care doesn’t stop at handover for us! We truly appreciate your recommendation and hope you enjoy your new car. If there’s anything you need, we’re always here to help.
Very poor service from Ipswich MG
We bought an MGHS PHEV car from EMG - MG dealership - Ipswich.
After it's first service , a 'Service Immediately' light kept coming on.
We contacted the service department and spoke to an assistant - JJ.
He didn't know exactly what this meant so promised to contact the technical department and get back to us.
We were reluctant to use the car in case it went into limp mode or in case something was wrong with the car and we caused damage.
Two weeks later we hadn't heard anything so we re- contacted JJ who said he hadn't heard from 'technical'.
He advised that he thought the car would be fine and that we could continue to use it although he still hasn't heard from technical.
He again promised to find a solution and call us back.
He didn't call us...over the next 2 months we called the dealership another 3 times.
On each occasion we were promised call backs.they didn't happen...and on the fifth call JJ said he would chase it up urgently and call us back later that day, or at least the following day.
Guess what ? - No call back.
I then contacted his manager, Nadine who did chase up a response from technical, and two weeks later I took in my car for the software to be re-set.
Nadine was very helpful and the car now seems fine, so far.
It was just disgusting for this to take nearly 3 months to sort.
It has really put us off buying another MG and, in particular, from Ipswich MG.
18. marts 2026
Uopfordret anmeldelse
Besvarelse fra Emg Motor Group
Thank you for bringing this to our attention, The Aftersales Manager, Nadine will be in contact to discuss your recent experience with us.
I had a really positive experience…
I had a really positive experience buying my car from EMG Mazda Cambridge. The team were friendly, knowledgeable, and never made me feel pressured at any point in the process. They took the time to answer all my questions and made everything straightforward from start to finish. The whole experience felt smooth and professional, and I’d definitely recommend them to anyone looking for a new car.
13. marts 2026
Uopfordret anmeldelse
Besvarelse fra Emg Motor Group
Thank you for your fantastic review! We’re delighted to hear you had such a positive experience with EMG Mazda Cambridge. It’s great to know the team made you feel comfortable and supported throughout the process, without any pressure.
We pride ourselves on providing a smooth, professional service, so your comments really mean a lot to us. We truly appreciate your recommendation and hope you enjoy your new car—please don’t hesitate to get in touch if we can help with anything in the future!
Mel and Paul where great from day 1.
Mel and Paul where great from day 1.
I dealt with Paul for the sale and everything went to plan very happy and will recommend
5. marts 2026
Uopfordret anmeldelse
Besvarelse fra Emg Motor Group
Jojo, we're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Need a car that day
Need a car that day. Phoned Andy as he was so helpful in the past he put me on to Dave and Harrison (in sales) I could not praise the service I received anymore totally outstanding nothing was a problem, I was in the showroom at 11 and drove away in my new car after doing a part exchange at 1.20 excellent service thanks to you all
Tony
11. marts 2026
Uopfordret anmeldelse
Besvarelse fra Emg Motor Group
Thank you for your fantastic feedback, Tony.
We’re delighted to hear that Andy, Dave and Harrison were able to help you get back on the road so quickly and make the whole process smooth and straightforward. It’s great to know the team provided such outstanding service and that everything was sorted for you within just a couple of hours.
We really appreciate your kind words and hope you enjoy your new car. If there’s anything else we can help with in the future, please don’t hesitate to get in touch.
The experiene at EMG Kia Ely was 100% spot on.
The experience at EMG Kia Ely was fantastic because Aaron from the Ely branch was greet.
Explained everything very throughly.
The car was gleaming when I picked it up.
Great service.
15. februar 2026
Uopfordret anmeldelse
Besvarelse fra Emg Motor Group
Thank you for your fantastic feedback about EMG Kia Ely.
We’re delighted to hear that Aaron provided such great service and took the time to explain everything thoroughly. It’s also wonderful to know the car was presented to a high standard when you collected it.
We really appreciate your kind words and hope you enjoy many happy miles in your new car!
They had the vehicle in I wanted to buy…
They had the vehicle in I wanted to buy and when we booked an appointment for a test drive it was all positive from purchasing to handover. Alex the sales tech went above and beyond along with some of the other Team members. All queries were dealt with positively.
I would recommend this dealership and I would go back as and when I need to replace a vehicle.
16. februar 2026
Uopfordret anmeldelse
Besvarelse fra Emg Motor Group
Thank you for your fantastic feedback.
We’re delighted to hear that your experience — from the test drive through to purchase and handover — was such a positive one. It’s great to know that Alex and the rest of the team went above and beyond to help and that all your questions were handled positively.
Your recommendation means a great deal to us, and we look forward to welcoming you back when the time comes to replace your vehicle.
Excellent service from start to finish
From the moment we turned up unannounced to enquire about a car we'd seen on the EMG website to the moment we drove it off the forecourt a week later, we were looked after so well by Alfie, Harry and the entire team. They took care to understand what we needed and were very clear about our options and the different ways they could help us. We're delighted with our new (used) car and won't hesitate to recommend EMG to anyone looking for a car. Many thanks!
28. februar 2026
Uopfordret anmeldelse
Besvarelse fra Emg Motor Group
Thank you for your fantastic feedback.
We’re delighted to hear that from your initial visit through to driving away, Alfie, Harry and the team took great care of you and made the whole experience clear and straightforward. Taking the time to understand what our customers need and guiding them through their options is exactly what we aim to do.
It’s wonderful to know you’re delighted with your new car, and we truly appreciate your recommendation. Wishing you many happy miles ahead!
Very happy with car and sale…
Very happy with car and sale personal.when we went to use the car the first time one of the key fobs don't work.Have contacted garage twice they haven't resolved the issue
27. februar 2026
Uopfordret anmeldelse
Besvarelse fra Emg Motor Group
Sorry to read your review, we will get in touch and arrange to have the vehicle back onsite for our Sales Team to inspect and rectify the situation.
Thank you for bringing this to our attention.
Excellent staff
Although the dealership is being refurbished to reach modern standards, all the staff I encountered were friendly, approachable, and knowledgeable.
I was happy with the process, and found the car that sorted my requirements
25. februar 2026
Uopfordret anmeldelse
Besvarelse fra Emg Motor Group
Thank you for taking the time to share your feedback.
We’re pleased to hear that despite the ongoing refurbishment, you found the team friendly, approachable and knowledgeable. It’s great to know the process went smoothly and that you were able to find a car that met your requirements.
We really appreciate your understanding during this time and hope you enjoy many happy miles in your new vehicle.
Excellent service
Excellent service. No pressure, listened to what I wanted and explained everything clearly
23. februar 2026
Uopfordret anmeldelse
Besvarelse fra Emg Motor Group
Thank you for your kind feedback.
We’re delighted to hear that you received excellent service and that the team took the time to listen to your needs and explain everything clearly. Providing a relaxed, no-pressure experience is exactly what we aim for.
We appreciate you taking the time to share your experience.
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