What an amazing experience dealing with Embrace leasing, ordered and received my new car within 3weeks. Which I absolutely love Very helpful friendly staff kept updated throughout this fantastic pr... Se mere
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Se, hvad kunderne siger
From the moment of enquiry regarding leasing a new Renault 5 the service was excellent. Joe was consistently on hand to answer any questions and make the whole process as smooth as possible. The car t... Se mere
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Outstanding from start to finish, Ned and the team were amazing, helped me and my wife through every step, no pushy salesman here, just patience and professional manner. Would highly recommend them.... Se mere
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Great company to deal with. Friendly staff and great prices! Only point of improvement was the communication about delivery of car - I was updated all the way but when told about final delivery e... Se mere
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Virksomhedsoplysninger
Skrevet af virksomheden
Embrace Leasing is a UK-based personal car leasing company that operates under the Silverstone Leasing family. Our mission is to deliver an exceptional leasing experience by offering competitive deals, outstanding customer service, and a wide variety of vehicles to choose from. Whether you're looking for a compact city car, a stylish saloon, a spacious SUV, or even an electric vehicle, Embrace Leasing provides options that suit every budget and lifestyle. We partner with leading car manufacturers, ensuring that our clients have access to the latest models with top-notch performance and cutting-edge features. Our user-friendly online platform makes it easy for customers to browse our vehicle inventory, request quotes, and finalise their leasing agreements from the comfort of their homes. We offer free delivery across mainland UK, along with vehicles backed by the manufacturer's warranty and breakdown service, ensuring peace of mind throughout the lease term. What truly sets Embrace Leasing apart is our dedication to customer satisfaction. With a team of knowledgeable and friendly experts, we are always available to guide customers through the entire leasing process. Our 5-star Google reviews are a testament to our focus on delivering excellent service and building long-term relationships with our clients.
Kontaktoplysninger
5, Preston Lodge Court, Preston Deanery, NN7 2DS, Northampton, Storbritannien
- 01604978481
- sales@embraceleasing.com
- embraceleasing.com
4,8
Fremragende
87 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Amazing service and always well informed!
I had a very bad experience with VIP Gateway when trying to lease a car. My emails and calls were ignored for weeks. My application was rejected with no explanation.
I then opted to cancel with them and found Embrace Leasing through LeaseLoco. They had the exact car I wanted for a cheaper monthly payment. Aby and Ned were amazing throughout the entire process. They were always happy to answer all my questions in detail. It was never a bother for them when I asked silly question. They frequently sent me emails and called me with updates. It took less than 2 weeks, from the day of contacting them, to have the car on my doorstep.
I was very reluctant at first due to the poor service from another lease broker, but the service from both Ned and Aby was very reassuring (they need a raise!)
Excellent service all round and will be using them again when my contract finishes
26. september 2025
Uopfordret anmeldelse
Besvarelse fra Embrace Leasing
Thank you so much Hussain for taking the time to share such a detailed review — it really means a lot to us.
We’re sorry to hear about your previous experience elsewhere, but we’re delighted that Aby and Ned were able to restore your confidence in leasing. They’ll be over the moon to hear your kind words (and we’ll make sure your “they need a raise!” comment gets passed on to the boss!).
It’s great to know that the process was smooth, well-communicated and — most importantly — stress-free. We believe that regular updates and clear answers shouldn’t be a bonus, they should be standard, so we’re thrilled this stood out to you.
Enjoy your new car, and whenever you’re ready for the next one, we’ll be here to make it just as easy again.
Thanks again for choosing Embrace Leasing!
BEWARE! READ all of the SMALL print carefully!
I note the further response below. Nobody made me aware of delays being possible. As a customer, calling a deposit of £300 a "processing fee" doesn't make me any happier. For any trustpilot readers, I am happy to recommend leasecar.uk ........ they met their part of deal without any problems.
I note the response from Silverstone aka Embrace. The reality is that THEY let ME down ........ and then justified holding onto an old age pensioner's £300 deposit. Caveat - read the small print!
Our old LEX lease deal was coming to an end in 3 months and Embrace gave us a great price to dovetail with the end of our LEX contract. However, with 2 weeks to go, they told us that our new car wouldn't be available until months down the line! We were shocked - and more shocked when Embrace (aka Silverstone) said it was all down to VW. We needed to then buy a car, essential for us and tried to cancel our order with Embrace. They wanted to hold onto our £300 deposit AND they wanted 2 months of payments. Eventually, they reneged and didn't take the 2 months, but refused to give back our £300 deposit. Even although THEY let US down! We have to say, be very careful to read and re-read every single word in the small print of their conditions. We'd never recommend them to anyone.
17. juli 2025
Uopfordret anmeldelse
Besvarelse fra Embrace Leasing
Update:
Hi Colin,
I do understand your frustration, and I’m genuinely sorry the experience hasn’t met your expectations.
Just to keep the facts clear for others reading:
The delay was caused by a Volkswagen factory model-year change, not by Embrace Leasing.
We passed the update to you as soon as we received it and explored alternatives to help.
The £300 wasn’t a “deposit” but a non-refundable processing fee you agreed to when placing the order, covering the work already completed.
The additional cancellation fee of one month’s rental (also in the signed terms) was waived in full as a goodwill gesture.
We do respect your right to share your opinion, but we also have to ensure the facts are represented accurately for the benefit of other customers.
If you’d like to speak directly, you’re very welcome to get in touch.
Hi Colin,
Thank you for sharing your experience — we’re genuinely sorry that things ended on a disappointing note for you.
For full clarity to others reading, here’s what happened from our side:
1. The Order & Expected Delivery
You placed your order in May, with the intention for your new vehicle to replace your existing one seamlessly when your Lex lease ended.
At that point, delivery dates were based on the manufacturer’s estimated build schedule — which is standard across the industry. These are always estimated rather than guaranteed, as production delays can occur.
2. The Manufacturer Delay
In mid-July, the supplying dealer notified us that Volkswagen had implemented a model-year change, which affected factory build slots nationally. Your build was moved to week 38 with an ETA in October.
We passed this information to you as soon as we received it, and we understand your disappointment — especially being so close to your planned changeover.
3. Attempts to Help
Following the delay, we:
Looked for alternative vehicles at your price point
Advised on lease extensions with Lex to bridge the gap
Explained short-term hire options
Continued checking the market for earlier stock
We accept these solutions didn’t work for you, but they were offered in good faith to prevent you being without a car.
4. The Cancellation & Fees
When you requested to cancel:
The signed order form states a non-refundable £300 processing fee, which covers the work already completed (quotations, credit checks, documentation, lender and dealer administration, communication, post-sale support and sourcing of alternatives).
It also states a cancellation fee equal to one month’s rental.
To act fairly and reflect the circumstances, we waived the full cancellation fee, even though it applied under contract. The processing fee was retained in line with the agreement you signed.
5. On “Small Print”
We don’t hide terms in small print. All fees and conditions are clearly visible in the order form you signed electronically. We also send all customers a copy immediately for transparency and reference.
6. Your Review
We absolutely understand why the situation was frustrating — having to buy a car unexpectedly is never ideal. However, the delay was not caused by inaction or neglect on our part. It was a manufacturer-level change that affected many customers across the market.
We did:
✔ Keep you updated immediately
✔ Explore alternative solutions
✔ Cancel the order when asked
✔ Waive the contractual cancellation fee in full
We did not:
✘ Cause the delay
✘ Refuse communication
✘ Apply additional charges beyond what was signed for
We do respect your right to share your experience, and we’re sorry you’ve been left feeling let down. Our door is still open should you want to discuss this directly or give us the opportunity to make future dealings better.
The Embrace Team.
Hyundai ionic 5N
Hyundai ionic 5N delivered earlier than expected. Cheapest price I could find for my lease. Happy.
26. september 2025
Uopfordret anmeldelse
Besvarelse fra Embrace Leasing
Hi Steven,
Thank you for your review!
We're delighted to hear your Hyundai Ioniq 5 N arrived earlier than expected and that we were able to offer the best price on your lease. It’s great to know you’re happy with everything.
If you need anything at all during your agreement or when you’re ready for your next vehicle, we’ll be here to help. - Embrace Team.
Embrace leasing are a truly excellent…
Embrace leasing are a truly excellent lease company to contact. This is my first contract with them having leased regularly with other companies. Their services were prompt, friendly, and very efficient. They answered my questions, checked my needs and provided the exact vehicle I desired . I would highly recommend them to anyone looking for a reliable leasing company. From my first phone call to delivery of my vehicle it was excellent.
19. september 2025
Uopfordret anmeldelse
Besvarelse fra Embrace Leasing
Thank you so much for your kind words and for choosing Embrace Leasing for your first contract with us! We’re delighted to hear that you found our service prompt, friendly, and efficient, and that we were able to provide exactly the vehicle you were looking for.
It’s always great to welcome customers who have leased elsewhere before and still feel confident recommending us. Your feedback means a lot to the whole team, and we’re so pleased the experience from your very first call through to delivery was excellent.
We really appreciate the recommendation and look forward to helping you again in the future when it’s time for your next vehicle.
— The Embrace Leasing Team 🚘
Great company
Very helpful from first contact to the delivery of my new car 🚗 would highly recommend. Will be using again in the future for my next lease vehicle.
17. september 2025
Uopfordret anmeldelse
Besvarelse fra Embrace Leasing
Hi Andrew,
Thank you so much for the lovely review! 🙌 We’re delighted the experience was smooth from first contact right through to delivery, and it’s brilliant to hear you’d recommend us.
When you’re ready for your next lease, we’ll be here to make it just as easy. If there’s anything we can do in the meantime—or if you’d like help with setting up features or accessories—give us a shout.
Enjoy the new car! 🚗✨ - Embrace Team.
Fantastic experience from the start of…
Fantastic experience from the start of the process to car delivery . Staff were super helpful. Couldn’t have asked for more !!
23. september 2025
Uopfordret anmeldelse
Besvarelse fra Embrace Leasing
Thank you so much for your kind words! We’re thrilled to hear you had such a fantastic experience from start to finish. Our team always aims to make the process as smooth and enjoyable as possible, so it’s wonderful to know we delivered. Enjoy your new car! 🚗✨
First class service from beginning onwards
From choosing my car to ordering, to delivery and beyond, Embrace Leasing have been first class. Nothing is too much trouble and there is always someone on the phone to help. First class service.
15. september 2025
Uopfordret anmeldelse
Besvarelse fra Embrace Leasing
Thank you Hilary so much for sharing your experience! We’re thrilled to hear that everything from choosing your car right through to delivery has been first class. Our team always aims to make the process as smooth as possible and it’s great to know you felt supported at every stage.
Enjoy your new car and thank you again for choosing Embrace Leasing – we really appreciate it. - Embrace Team.
Had a fantastic experience…
Had a fantastic experience leasing my new vehicle through Embrace Leasing. Very easy process, and kept updated throughout. The team where happy to go the extra mile to ensure I was satisfied and supported through tje sudden goverment scheme change. Thank you
5. september 2025
Uopfordret anmeldelse
Besvarelse fra Embrace Leasing
Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that you had a fantastic experience leasing your new vehicle through Embrace Leasing.
It’s great to know that you found the process easy and that our team kept you updated every step of the way. We pride ourselves on going the extra mile, so we’re especially pleased that you felt supported during the sudden change in the government scheme — we know how important that was for you.
Enjoy your new vehicle, and we look forward to helping you again in the future! - Embrace Team.
Great company to deal with…
Great company to deal with both the sales and the lease admin teams. Very helpful and accommodating (when the recent EV grant kicked in after signing the docs and prior to delivery they were able to requote and reduce the lease cost prior to delivery). Also they were able improve the delivery from the dealer to meet a personal hard deadline. So very happy with the service and response times to many queries and requests.
3. september 2025
Uopfordret anmeldelse
Besvarelse fra Embrace Leasing
Thank you so much for taking the time to share your experience – what an amazing review!
We’re thrilled to hear that both our Sales and Admin teams were able to support you throughout the process, from requoting when the EV grant came in to arranging an improved delivery date to meet your deadline. Our goal is always to make the process as smooth and stress-free as possible, so it’s great to know that we were able to deliver for you.
I’ll make sure to share your feedback with the team – they’ll be delighted to hear it.
Thanks again for choosing Embrace Leasing, and we look forward to helping you again in the future! - Embrace Team.
I had a fantastic experience with…
I had a fantastic experience with Embrace Car Leasing. From start to finish the team made the process simple, clear, and stress-free. Communication was excellent throughout – every question I had was answered quickly and clearly.
The paperwork and delivery were handled smoothly, and everything happened exactly as promised. It was refreshing to deal with a company that is both professional and approachable.
I wouldn’t hesitate to recommend Embrace to anyone considering leasing a car. Thank you for making the whole process so straightforward.
4. september 2025
Uopfordret anmeldelse
Besvarelse fra Embrace Leasing
Hi Mark,
Thank you so much for taking the time to leave such a thoughtful and detailed review!
We’re absolutely delighted to hear that your experience with Embrace Car Leasing was smooth, clear, and stress-free from start to finish. Providing excellent communication and delivering exactly what we promise is at the heart of everything we do, so it’s fantastic to know that this came through in your journey with us.
The whole team will be thrilled to read your kind words – it’s feedback like this that makes all the hard work worthwhile. We pride ourselves on being both professional and approachable, so your comments really do mean a lot.
Thank you again for choosing Embrace, and for recommending us so highly. If we can support you again in the future, whether it’s for your next vehicle or simply answering any questions, we’ll be here and happy to help. - Embrace Team.
Incredible service from start to finish!
Adam in sales was really helpful when I was let down at the last minute by another leasing company. Although they were unable to secure the same vehicle within my tight timeframe (2 weeks!) they came up with a much better alternative for around the same price and the car was delivered in 10 days! I wouldn't hesitate to use them again, I'm one happy customer!
12. august 2025
Uopfordret anmeldelse
Besvarelse fra Embrace Leasing
Hi Lisa,
Thank you so much for your fantastic review!
I'm so pleased to hear that Adam and the team were able to turn things around for you after being let down elsewhere. We understand how frustrating that kind of situation can be, especially with a tight deadline — so it’s brilliant to know that we not only found a great alternative, but managed to get it delivered within 10 days!
Delivering an incredible service is exactly what we aim for, and hearing that you're one happy customer means the world to us. I’ll be sure to pass your kind words on to Adam – he’ll be chuffed.
Thanks again for choosing Embrace. We’d love to work with you again in the future! - Embrace Team.
Excellent
I recently leased a car for the first time and spoke to a few different companies before deciding. I chose embrace leasing because Adam was by far the friendliest and most helpful – he took the time to answer all my questions (and there were a lot!), which made the whole process much less daunting. Mandy was also fantastic in securing me an excellent delivery date. The service throughout has been professional, efficient, and really personable. I wouldn’t hesitate to recommend them and will definitely use them again in the future.
20. august 2025
Uopfordret anmeldelse
Besvarelse fra Embrace Leasing
Hi Danielle,
Thank you so much for your kind words and for taking the time to share your experience!
Leasing a car for the first time can feel like a big step, so it's wonderful to hear that Adam and Mandy made the process smooth, clear, and reassuring for you. We're really proud of how our team takes the time to provide that extra bit of support — especially when there are lots of questions to be answered!
I’m so pleased that you found our service professional, efficient, and personable — that’s exactly the experience we strive to deliver for every customer.
Thanks again for choosing Embrace Leasing — we truly appreciate your recommendation and can’t wait to assist you again in the future. - Embrace Team.
The company particularly Joe Clarke…
The company particularly Joe Clarke were so much easier to deal with than others. Helpful and efficient.
7. juli 2025
Uopfordret anmeldelse
Besvarelse fra Embrace Leasing
Hi Suzette,
Thank you so much for your kind words! We're really pleased to hear that you found the process smooth and straightforward – that’s exactly what we aim for.
Joe Clarke will be delighted to hear your feedback – I’ll be sure to pass it on. If there’s anything else we can help with in the future, please don’t hesitate to get in touch.
- Embrace Team.
Amazing Service
Wow, what an excellent company who are happy to help at any stage of the process. I have spoken to Aby initially and then Mandy and Ned in after sales. I hadn’t leased a car before so I had a few concerns and they were always happy to help answering and queries and concerns. The whole process was very easy. Highly recommend, what a great company!
22. juli 2025
Uopfordret anmeldelse
Besvarelse fra Embrace Leasing
Hi Leigh,
Thank you so much for your lovely review – we really appreciate you taking the time to share your experience.
It’s brilliant to hear that Aby, Mandy, and Ned were able to guide you through the process and provide the support and reassurance you needed. Leasing a vehicle for the first time can feel like a big step, so we’re delighted that the team made everything clear, simple, and stress-free for you.
At Embrace Leasing, we pride ourselves on delivering a personal service that’s friendly, approachable, and genuinely helpful – from your first enquiry right through to delivery and beyond. Your kind words are exactly what we aim for, and it’s fantastic to know we’ve made a positive impression.
Thanks again for choosing Embrace. We’re always here if you need anything in the future, and we hope you’re absolutely loving your new car!
- Embrace Team.
Adam Greatrix, one of the good guys!
I would highly recommend speaking to Adam Greatrix when looking for a new car. He was always happy to help and went over and above, helping to advise on current/upcoming best deals.
Adam kept me up to date at every step, was always quick with his responses and made time to chat whenever needed. When looking for a new car in future, Adam will be my first call.
23. juni 2025
Uopfordret anmeldelse
Besvarelse fra Embrace Leasing
Adam really is one of the good guys, and we’re delighted to hear that your experience with Embrace Leasing was such a positive one. From start to finish, Adam always aims to go the extra mile for his customers — whether that’s finding the best available deals, offering clear and honest advice, or simply being on hand to answer any questions along the way.
It’s brilliant to hear that his quick responses, regular updates, and approachable manner made the process smooth and stress-free for you. That’s exactly the level of service we strive for every day at Embrace.
We’ll make sure Adam sees your kind words — feedback like this makes all the difference. And when the time comes for your next vehicle, we’ll be ready to help again.
Thanks for choosing Embrace Leasing!
Excellent service
Thank you to all those that have helped me through the process of leasing, very helpful. Customer service and beyond. Thank you for making it stress free. A please to work.
23. juni 2025
Uopfordret anmeldelse
Besvarelse fra Embrace Leasing
Thanks Christopher, We’re really pleased to hear you had such a smooth and stress-free experience with us. Our team at Embrace Leasing always aims to make the entire process as simple and supportive as possible, so it's great to know you felt well looked after from start to finish.
It was an absolute pleasure to work with you, and we truly appreciate you choosing us for your lease. If there’s anything you need in the future, we’re only ever a call or message away.
Thanks again from all of us at Embrace Leasing!
My lease
Just leased a new car, because of a serious leg injury embrace managed to delay delivery for several weeks saving me a considerable amount of money, very pleased with the service i received and would recommend this company.
6. juni 2025
Uopfordret anmeldelse
Besvarelse fra Embrace Leasing
Thank you so much for your thoughtful review, Morgan. I am really pleased that we were able to support you during your recent injury and help delay the delivery to suit your situation. We always try to be flexible and put our customers first, so it is great to know that this saved you money and made things that little bit easier. The team at Embrace Leasing will be very happy to hear your kind words and that you would recommend us. We hope you are on the mend and wish you many happy miles in your new car. If you ever need anything else in the future, we would be more than happy to help. - Embrace Team.
Great service
From start to finish I was very happy with the service I got.
7. maj 2025
Uopfordret anmeldelse
Besvarelse fra Embrace Leasing
Thanks Neil. Thank you for your kind words. We are really pleased to hear that you were happy with the service from start to finish. It means a lot to us that you took the time to share your experience. We hope you are enjoying your new car and look forward to helping you again in the future. - Embrace Team.
Excellent customer service
Excellent customer service - did what they said they would do, communication timely & car ordered & delivered as agreed
23. maj 2025
Uopfordret anmeldelse
Besvarelse fra Embrace Leasing
Thank you Alison so much for your kind words! We’re delighted to hear that everything went smoothly and that you were happy with the service. Enjoy your new car and we look forward to helping you again in the future! 🚗✨ - Embrace Team.
Almost too good to be true
This company has done everything that I wanted them to do. Their prices were very competitive (much lower than the main dealers), they could offer a 2 year deal on a hybrid vehicle whilst I am deciding about going fully electric which nobody else was offering. All of my questions were answered swiftly, when we had to change the date because of the collection of my old car, Embrace were very helpful. When the car was delivered without car mats Embrace contacted the dealer and the mats were delivered 2 days later.
21. maj 2025
Uopfordret anmeldelse
Besvarelse fra Embrace Leasing
Thank you so much for your wonderful review and for taking the time to share your experience with Embrace Leasing.
We are absolutely delighted to hear that everything met your expectations and that we were able to offer a solution that worked perfectly for your needs. It is great to know our two year hybrid lease gave you the flexibility to consider switching to electric while still having a reliable option that suits your current lifestyle.
Providing competitive pricing and personal support is something we take pride in. We are pleased that our team responded quickly to your questions and helped rearrange the delivery date to fit around your existing car collection. We also appreciate you mentioning the follow up on the missing mats. We are glad we could get that sorted for you so quickly.
Your kind words really do mean a lot to us. We are so pleased we could provide a service that felt almost too good to be true. We look forward to helping you again when it is time for your next car. - Embrace Team
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