Truly terrible experience with this company. Took months to hand over basic information about our pension, despite having all the correct authorisation. Did not respond to emails or answer the teleph... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
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Customer service line does not work. Neither of the 2 option to forward calls connect. Emails not answered and neither is the online form. Ended up going to their offices unannounced, very helpful ch... Se mere
My wife and I are pensioners trying desperately to receive our SIPP pensions from Hornbuckle/Embark. So far, after months of trying, nothing yet they sit on our money. If I didn't know better about... Se mere
In 40 years working in Financial Services and for the last 10 years being a customer Embark are by far the worst company I have ever had the misfortune to deal with. To make matters worse when I decid... Se mere
Virksomhedsoplysninger
Kontaktoplysninger
Nightmare - they don't care, dishonest, rip off
Nightmare customer service coupled with total incompetence and dishonesty. Having been an Alliance Trust customer which was then taken over by Embark, I decided to give them a try. So bad was the experience (and that for my financial advisor and many of his clients as well) that I decided like many others to transfer our ISAs away and close our dealing accounts (myself and my wife). After much effort from our new provider they told us that they could get no meaningful response from Embark and that we should pursue this through the ombudsman. We started the process with Embark in early January - terrible to deal with, no communication, and suddenly after we threatened legal action, in late May did they finally enable our ISAs to be transferred all the time charging us fees and those to our financial advisor. They kept stalling and asking for this and that, losing letters etc. - it is now almost July and we have still not been able to close our dealing account. Without a question, I would advise you not never to deal with this shocking business. We know from one honest employee that their greedy desire to take on new clients from Alliance Trust was a complete disaster and that they are swamped with disgruntled customers and financial advisors - not that they care.
16. juni 2021
Uopfordret anmeldelse
Avoid at all costs
Having a similar terrible service with trying to transfer pension to my new provider
11. maj 2021
Uopfordret anmeldelse
Avoid using this company.
My wife and I have been trying to transfer our ISA's to another platform for 6 months. Due to a series of errors, combined with slow or even no responses to requests, these transfers have still not completed and no end is even in sight. I opened a formal complaint 8 weeks ago, and have just been told that they have not yet completed their investigation. I have so far lost thousands of pounds, not to mention all the hours spent on hold to their "help" line. This company are totally incompetent, and take no care of their customers.
19. april 2021
Uopfordret anmeldelse
Unhelpful
Unhelpful, inconsistent, we are stuck with these people because they bought out our previous platform, they don't do simple, standard basic things. We won't be staying with them.
14. april 2021
Uopfordret anmeldelse
I wouldn't touch them with somebody else's barge pole.
There's an emerging theme here. My, and my wife's, ISAs were taken over by Embark Platform in November 2020. Since then, their customer service has been non-existant:
- they didn't provide a login id for my wife's account
- they did reply to my emailed questions, after 12 days....
- since we requested transfers to another provider they have not even acknowledged receipt of the request.
My next step will be a formal complaint to the FCA.
My recommendation: I wouldn't touch them with somebody else's barge pole.
4. marts 2021
Uopfordret anmeldelse
Very disappointing customer service
Our funds that were previously managed by Alliance Trust were 'sold' to Embark recently. I thought I would given them the benefit of the doubt. Unfortunately the web site is not great and there is no app. I have decided to move all of our funds but (surprise surprise) it is proving impossible to get Embark to even acknowledge that they have a task to do
Update: 7/3/21
I submitted a formal complaint to Embark and finally received a response. The transfers I asked for are finally moving forward but it has taken more input from me than it should have done
21. februar 2021
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.