I purchased the The Dusty Sage Cushion Combination - With Feather Pads back in June for my bedroom. What a superb collection, stylish and excellent quality! I went on to buy a my own collection in... Se mere
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Amazing company. The quality of the products are top notch, for a sensible prices. I will replace every cushion in my house with ellenvale. On top of that their customer service is 10/10, very quick... Se mere
⭐⭐⭐⭐⭐ Absolutely Bloody Superb – Products AND Customer Service! WOW! What can I say? Ellenvale Interiors simply AMAZING! ⭐⭐⭐⭐⭐ From start to finish, my experience has been nothin... Se mere
Spent a lot of money on some cushions and the quality is very poor. The feathers are constantly shedding and they stick through the covers and are extremely sharp and uncomfortable. I emailed their cu... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Dekorerings- og boligindretningsbutik
- også i
- Butik med udstyr til hjemmet
- Dagligstuemøbelbutik
- Møbelforretning
- Sengetøjsbutik
- Soveværelsesmøbelbutik
Skrevet af virksomheden
Founded in 2021 by the visionary Annie Johnson, Ellenvale Interiors stands as a beacon of style and sophistication in the realm of soft furnishings. The inception of this online store was not just a business venture for Annie; it was a passion project driven by a desire to blend the timeless charm of English country designs with the modern aesthetics of today. The dedication to creating a seamless and enjoyable shopping experience led to the establishment of Ellenvale Interiors as a go-to destination for those seeking the latest trends in interior design.
Kontaktoplysninger
4A Broom Business Park, S41 9QG, Chesterfield, Storbritannien
- admin@ellenvaleinteriors.com
- ellenvaleinteriors.com
Soft furnishings for all homes...
4,5
Fremragende
518 anmeldelser
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MOULDY CUSHIONS!!!
Bought 2 cushions via Etsy. Both arrived yesterday with an awful mouldy smell!! They stink. Have contacted customer service to advise to which they have said I can return but they won’t pay for the return label! I have already paid for the delivery of 2 mouldy cushions and now I am expected to pay for the return!!! They have advised the quality check would have checked this… obviously not. I have given you the option to come and visit my home and smell these cushions yourself. Such poor customer service so disappointed in your company. I do not want mouldy cushions on my sofa and around my children!!!
UPDATE- the company has now blocked me from their Social media accounts for raising concerns over their mouldy products.
Safety of your staff? Can you please tell me when and provide evidence to support where this has been breached? I will exercise my consumer rights as I suggest you do if you have any evidence to show this I challenge you to provide. How about you instead look into the safety of your customers when you are selling MOUDLY cushions? I have 2 young children in my home and you think this is acceptable? I have reached out and social media to state you will not rectify the problem with the mouldy cushions as you have managed to find a loop hole by saying I am dissatisfied! I am disgusted that you have sent mouldy cushions out that’s what I am. And you have now blocked me for raising these concerns. At what point is this harassment? I have never known anything like this from a company whose CEO will be making millions of off mouldy cushions.
I messaged the CEO of the company to address the issue regarding the mouldy cushions as you blocked me for raising this concern. If you had handled the issue correctly this would not have been needed but you left me no choice other than to try the reach the CEO of the company for some assistance with the problem. Disgusting. I would really appreciate you taking accountability and contacting me direct. But you won’t.
6. november 2025
Uopfordret anmeldelse
Besvarelse fra Ellenvale Interiors
Hi Sophie.
We take all feedback seriously and are genuinely sorry to hear of your disappointment. However, we will not tolerate harassment or targeted abuse towards our social media or customer service team. This matter is now being handled directly with Etsy, through the appropriate dispute resolution process.
We want to reassure our customers that we take product quality and customer safety very seriously, and our team is following Etsy’s procedures to resolve this case fairly. If we believe the safety or wellbeing of our staff continues to be breached, we will not hesitate to escalate the matter further.
Further to your updated review, we would like to clarify that no mouldy cushions were sent to you. We take matters of product quality and customer satisfaction extremely seriously, and we want to reassure both you and our other customers that this is not the case.
Additionally, we must address that you have reached out to members of our staff personally and commented on their social media accounts. This behaviour is inappropriate and will not be tolerated. We will be taking further action regarding this matter to ensure the wellbeing and privacy of our team.
Thank you for your understanding.
Ellenvale Interiors
Besvarelse fra Ellenvale Interiors
Hi Jemima,
Thank you so much for your kind words! We’re thrilled to hear you love your cushions and that your delivery arrived quickly.
Many thanks,
Team Ellenvale x
Gorgeous cushions …
Gorgeous cushion bundle that arrived very quickly and excellent quality
30. oktober 2025
Besvarelse fra Ellenvale Interiors
Thank you for your lovely review Sue. We are glad to hear that you love your cushion bundle and the quick delivery.
Team Ellenvale xx
Besvarelse fra Ellenvale Interiors
Thank you for the 5 star review! We are happy to hear you love the quality of the products.
Team Ellenvale xx
Besvarelse fra Ellenvale Interiors
Thanks for the review Amanda. We are glad to hear that you found the ordering process easy and that the delivery was quick.
Team Ellenvale xx
Beautiful cushion covers
Helpful colour co-ordinations, ease of ordering, nicely packaged and quick delivery.
31. oktober 2025
Besvarelse fra Ellenvale Interiors
Thank you for taking time to leave us such a great review. We are happy to hear that you were happy with the ease of ordering, packaging and speedy delivery.
Team Ellenvale xx
Exceptional quality
Exceptional quality - really made my living room come together and feel more homely. Stunning cushions - speedy delivery. Thank you!
30. oktober 2025
Besvarelse fra Ellenvale Interiors
Thank you for your lovely review Chloe. We are thrilled to hear that you are happy with the quality of the cushions and the speedy delivery.
Team Ellenvale xx
Gorgeous cushions
Gorgeous cushions! I also like how i was stuck between choosing and they help with deciding the best match for you. Will be coming back in the future
31. oktober 2025
Besvarelse fra Ellenvale Interiors
Thank you for the review Jo. We are glad to hear that you love your cushions, and that you were happy with the styling service that you received. We can't wait to see what else you order.
Team Ellenvale xx
Besvarelse fra Ellenvale Interiors
Thank you for your lovely review Emily. We are so glad to hear you were happy with the service and quality of products.
Team Ellenvale xx
Very hard to contact to cancel an order…
Very hard to contact to cancel an order quickly
27. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Ellenvale Interiors
Hi Donna,
Thank you for reaching out. We can see that your email was sent on Saturday morning. Please note that our customer service team operates Monday to Friday and will always aim to respond within 24 hours during those business days.
As orders are processed immediately through our warehouse team, we’re unfortunately unable to accept cancellations once an order has been placed.
We appreciate your understanding.
Many thanks.
LIE TO CUSTOMERS - POLYESTER CHEAP COVERS
The quality is really cheap, and they lie in their descriptions. None of the materials are actually 100% cotton, I took them to an actual accredited store who could check the fabric and confirmed it was polyester. STOP lying to your customers and get trained in customer services pls
13. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Ellenvale Interiors
Hi Ivy I.
We take all feedback seriously, though we are concerned to read your comments, after checking our records, we have no order or correspondence under your name. We would therefore urge you to contact us directly at customerservice@ellenvaleinteriors.com so we can investigate this matter fully.
Ellenvale Interiors is an accredited business with many years of experience and product knowledge in the home interiors industry. All of our items undergo extensive quality and material testing, ensuring they meet the high standards our customers expect, a process that many others in the industry unfortunately do not follow.
We stand by the accuracy of our product descriptions and the quality of our fabrics. If you do have genuine concerns or evidence relating to a specific order, please reach out so we can review it properly.
Kind regards,
The Ellenvale Interiors Team
Such good quality cushion covers and…
Such good quality cushion covers and inserts, the cushions are so soft they feel like a cloud I couldn’t recommend more! The patterns are so cute and no pilling issues on the cushion covers either very happy with my purchase 😊
9. oktober 2025
Besvarelse fra Ellenvale Interiors
Thanks for your lovely review Tegan. We are thrilled to hear that you're happy with the quality of your cushions.
Team Ellenvale xx
Happy customer!
The choice of products is what first attracted me to this brand. There’s nothing like them on the high street or you need to pay an absolute fortune from Etsy. The three different styles of cushion covers Ive chose fit elegantly into my bedroom and when the products arrived the quality was far better than I expected. The sizes are accurate and fitted my 6 cushions perfectly. Will definitely buy from you again as they are great value for money considering they were exactly what I was looking for at an affordable price. Arrived promptly and packaged well. Very happy customer.
6. oktober 2025
Besvarelse fra Ellenvale Interiors
Thank you for such a great review Rebecca.
I am thrilled to hear that you loved our wide selection of cushions, as well as the quality and speedy delivery. We can't wait to see what else you order.
Team Ellenvale xx
Excellent quality fantastic prices
Excellent quality fantastic prices. A beautiful bedspread that's looks triple the price. Thank you Ellenvale. 😊
6. oktober 2025
Besvarelse fra Ellenvale Interiors
Thank you for the fabulous review Heather.
We really appreciate your feedback and are glad to hear that you loved the quality of the products.
Team Ellenvale xx
Love love love!
LOVE my cushions from Ellenvale. I have five now - three cover-only and two with a cushion pad - and the quality is excellent. Love that you can easily just buy a cover so the cushion pads I already have can be reused. I love the designs and I especially love the suggested pairings on the site. My sofa looks so sofisticated now! 😁 Also dispatch and delivery were super quick!
9. oktober 2025
Besvarelse fra Ellenvale Interiors
Thank you for the fab review Eleanor.
We are thrilled to hear that you love the quality of the items and find the site easy to shop on. Thank you for your ongoing custom.
Team Ellenvale xx
Besvarelse fra Ellenvale Interiors
We are thrilled to hear that you love your cushions! Thank you for taking the time to leave a review.
Team Ellenvale xx
Gorgeous quality and fast delivery
2. oktober 2025
Besvarelse fra Ellenvale Interiors
Thanks Jude for the lovely review. We are happy to hear that you loved the quality and fast delivery.
Team Ellenvale xx
Besvarelse fra Ellenvale Interiors
Thanks for the lovely review! We are happy to hear that you love the quality of the cushions for the value.
Team Ellenvale xx
Besvarelse fra Ellenvale Interiors
Thanks for the fab review Nicole.
We are glad you liked the quality of the products and fast delivery xx
Great customer service- friendly
Great customer service- friendly, professional and quick! Loved the experience and items I purchased are great quality.
6. oktober 2025
Besvarelse fra Ellenvale Interiors
Thank you for the lovely review Karolina. We are happy to hear that you were happy with the customer service received & the quality of the items.
Team Ellenvale xx
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