I made a card which included photos. All photos uploaded, paid, sent card and 1/2 the photos did not come through. Emailed Ella card and got no response. Don’t use!! I also didn’t realise I was payin... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I love using Ellacard for my special occasions! The price is fair and it makes it so easy and quick to share greeting cards virtually and quickly with my loved ones from afar.
Love using Ellacard for sending my coworkers happy birthday wishes! I have the subscription plan since I know I would get my money's worth and love the interface. It was a slight learning curve for t... Se mere
I enjoy making custom cards for friends and family, and Ellacard offers excellent options (photo imports, fonts, colors, animations, music, etc.) to do so. It is easy to navigate, edits are straightfo... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Create group, video e-cards for any occasion. Choose from our catalog of free and premium cards, including animated cards, or design your own!
Kontaktoplysninger
422 Bay Ridge Pkwy, 11209, Brooklyn, USA
- 9292820637
- hello@ellacard.com
- ellacard.com
4,4
Fremragende
158 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 80 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Deceptive Checkout Experience
Ellacard is peak "we designed our check out experience for maximum revenue versus actual customer experience" design. Look, I work in tech and I understand you want people to "get to the end" but this feels deceptive. You pick your card, entire a little note, enter the email address. It's digital, how expensive could it be, right? $6.99 CAD?! LOL. WHAT? Why is sending a DIGITAL CARD more expensive than me getting an actual card, postage, and sending it in the mail? Of course they're going to bet that you've put too much work in to turn back now and ultimately checkout with your purchase. Zing!
Look, if you're a business, and you're going to send a bunch of emails to your colleagues throughout the year for various occasions, need a bulk signing capability, and want a little pizzazz in the process, maybe the subscription makes sense.
But if you're just an average person looking to sending a one-off card (from one person to one person), you're better off finding an alternative or even just sending an email.
8. september 2023
Uopfordret anmeldelse
Besvarelse fra Ellacard
Hi Nicole,
You are absolutely correct in your observation that our subscription plans make more sense from an economics standpoint. Having said that, we do not want to force customers into a subscription like most e-card services do, and so we offer one-time payment options as well. For those customers who do subscribe, we have focused heavily on building a whole suite of tools and products, including cards, videos, and invitations, in order to create as much value to our subscribers as possible.
I do think it’s a bit disingenuous to compare our service to a simple email or even a traditional paper card, when you can use the Ellacard form factor to include photos, videos, gift cards, and GIFs in addition to text on as many pages as you want, not to mention the remote group-signing aspect or that you can send / resend to multiple recipients and verify delivery. There are no comparable services that offer the same level of customization as Ellacard, and I hope as someone who works in tech, you can appreciate the complexity that goes into building these features.
All that said, I definitely appreciate your complaint, and frankly you’re right - we do prominently feature our multimedia card editor and push users towards it to demonstrate our customization tools that differentiate us from other e-card services. As a relatively young company with little public awareness of our product outside of clicking on an ad, we need that user experience to be front and center.
It may also interest you to know that we make no money on the majority of our users, and we do not share any user data unlike most tech companies, which our customers appreciate immensely. As the saying goes: “if you are not paying for the product you are the product”.
Please feel free to reach out to contact@ellacard.com if you’d like to continue the conversation.
Tried using PayPal for 2 days
Tried using PayPal for 2 days, I believe the problem is your end. PayPal was my only option. Gave up in the end.
20. august 2023
Uopfordret anmeldelse
I would go less for a rating but that…
I would go less for a rating but that is not an option. The "service" is a joke and not as advertised. I knew from the start that I would design my own card. I am so glad I did as the selection is mundane at best and uncreative. The site unfortunately does not provide a horizontal format nor informative instructions. My card supposedly was sent to the named collaborators, who I supposed to be those to sign the card, per the "details" for the order but 24 hours after it was supposedly sent none received it. Well, except for the bereaved, who was not to have received it until later in the week AFTER his colleagues had signed it. As others mentioned imagine my surprise when at the end there was a charge as NOWHERE was it mentioned. The charge was not significant and for the convenience it might have been worth it in this time of hybrid schedules had the "service" actually worked as advertised. I already have one email submitted with questions to which 24 hours later I have not gotten a response. I submitted another email a few minutes ago asking how I can be sure the collaborators don't receive the silly card now that the intended individual has already received it. I cannot recommend this "service" and would like to speak to those leaving 5-star reviews to see if they were written by the owners family.
6. august 2023
Uopfordret anmeldelse
Besvarelse fra Ellacard
Hi Donald,
That's definitely a harsh review and we're deeply sorry you had such a bad experience with Ellacard, especially considering your card was for such a serious occasion.
From your correspondence, it's clear that you mixed up the "contributors" (those signing a card) vs. the "recipient" (the person for whom the card was intended, the bereaved in this case). We've tried to make the language as clear as possible, though it's clear we have failed you, and we will be making updates to improve that based on your experience.
We don't have any record of you contacting us on any channel until one full day after you placed your order. When you did, we sent a detailed response to your email within one hour. We take great pride in our rapid support, and that's one of the key reasons we DO have so many glowing reviews across all review sites.
I wish you had expressed your frustration over the correspondence with our support email rather than trying to shame us publicly as we DO take a lot of pride in having the most feature-rich product in this space and we DO work closely with our customers to A) assist as soon as possible, B) refund where we're unable to assist, and C) continually improve our product, hence why the vast majority of our customers are extremely satisfied.
I understand you're frustrated, but please don't make assumptions about us or the effort we put into our product, and please don't disparage the integrity of our hard-earned, satisfied customers.
We had already refunded your order as Ellacard credit as you had expressed interest in trying our product again in the future, though as your review clearly expresses the opposite, I’ve processed it in cash instead.
Please do feel free to reach out again. We are definitely open to feedback and work hard to make things right.
Thanks,
Alex from Ellacard
Couldn't open the link
Couldn't open the link - doesn't appear to work - a pity
1. august 2023
Uopfordret anmeldelse
We use Ellacard to send cards and gifts…
We use Ellacard to send cards and gifts to our employees and we love how interactive and collaborative the platform is! I would highly recommend.
12. juli 2023
Uopfordret anmeldelse
Great site and experience
Great site and experience. Our company uses Ellacard to celebrate our colleagues for various special occasions. Highly recommend!
19. juli 2023
Uopfordret anmeldelse
Personalized Gifts for Colleagues!
Love using Ellacard to send personalized gifts to my colleagues.
21. juni 2023
Uopfordret anmeldelse
My new favorite greeting card platform
I’ve used a few greeting card platforms, and Ellacard is my new favorite. It’s got the best features - I especially like that anyone can add videos and photos. I started a large group ecard (over 50 people) and everything worked out perfectly. Thanks Ellacard, I’ll be back.
7. juni 2023
Uopfordret anmeldelse
Everything worked as expected
Everything worked as expected. I created a group birthday card for our manager and everyone could sign it before I sent it to her. Would recommend!
14. maj 2023
Uopfordret anmeldelse
Not working
Initially, I was pleased by its options. It doesn't let you crop pictures, but it's fine. When I was testing the card, i asked to send it to me for testing, but no matter what I did, I couldn't open it. I received several emails with the same code. I tried to unsubscribe, it put that since it's a test email, I cannot unsubscribe (as I'm not subscribed). Furthermore, it did say it's free on google and that's why I tried it. It didn't work for me.
29. marts 2023
Uopfordret anmeldelse
Disgraceful
Disgraceful, states clearly fees not forced, then after you waste 10 mins you have to give payment details.
Cards are very plain and site is deceptive with false claims, avoid it save your money.
24. december 2022
Uopfordret anmeldelse
Besvarelse fra Ellacard
Hi Paul,
We are sorry you feel misled. We do not advertise our products as free anywhere on our site or our advertising. We DO say that you do not have to purchase a subscription to use our site, which is true. Just because you do not need to purchase a subscription does not mean we are free, and I would warn against using any sites that are free as they will likely sell your personal data. It appears that your poor review is a reflection of your disappointment that our product is not completely free and not our card selection or platform, which over one million people have enjoyed.
Regards, Ellacard
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.