The equipment was perfectly ok. The lack of customer service is why the low score. Initial expected delivery date came and went. I contacted the store and got no response. So I phoned and was told... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The team at Elite fitness were fantastic throughout the process. Talked us through their equipment range and helped us find what was best suited to our needs from rigs to accessories. They go above an... Se mere
Virksomheden har svaret
Elite Fitness gave lengthy and accurate information about the product. Their website was easy to navigate through to the purchase. The 40 mini trampoline is high quality, as described and fairly price... Se mere
Virksomheden har svaret
Elite staff were very helpful with online chat. I had not received my bike until the 7th day as it was indicated by Elite, so I sent an email early Friday morning. Immediately, I received a phone ca... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Elite Fitness is your destination for premium commercial and home fitness equipment. We offer a diverse range of cutting-edge strength, cardio, and boxing equipment from top brands like Spirit, Nordh, WaterRower, Bodysolid, Bodycraft, and FITLAB to help you achieve your fitness goals.
Kontaktoplysninger
1/133 S Pine Road, 4500, Brendale, Australien
- 1300354833
- admin@elitefitness.com.au
- elitefitness.com.au
4,2
God
99 anmeldelser
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Professionals
Very friendly and professional company. Did a great job in planning and supplying the equipments we required in our strata complex.
3. december 2024
Besvarelse fra Elite Fitness Equipment
Thank you so much for your kind words Vinicius, our team thoroughly enjoyed working with you!
We're happy to hear that you found our team to be friendly and professional. We strive to provide excellent customer service and are delighted that we were able to successfully plan and supply the equipment for your strata complex.
We appreciate your business and value your feedback, and we look forward to working with you again!
Sincerely,
Team Elite.
Awesome service with great gear,
Awesome service with great gear,
I would highly recommend these guys very professional with what they do.
Thanks heaps…..
7. januar 2025
Besvarelse fra Elite Fitness Equipment
Hi Jason,
Thank you so much for your kind words! We're thrilled to hear you had a positive experience with us and that you enjoyed our gear.
We strive to provide excellent customer service and appreciate you recognizing the professionalism of our team. We hope you enjoy your new equipment!
Sincerely,
The Elite Fitness Team
Excellent service
Excellent customer service and competitive pricing on quality equipment.
3. december 2024
Besvarelse fra Elite Fitness Equipment
Hi Matt,
Thank you so much for your kind words! We're thrilled to hear that you were happy with our customer service and pricing.
At Elite Fitness, we strive to provide our customers with the best possible value on high-quality fitness equipment.
We appreciate your business and hope to see you again soon!
Regards,
The Elite Fitness Team
Just wanted to say thanks for the great service
Just wanted to say thanks for the awesome experience I had at your store the other day. I was looking for a recumbent bike because I wanted to find a low-impact way to exercise, and your selection was fantastic.
Bruce was super helpful. They were really knowledgeable about all the different options and took the time to explain the pros and cons of each one, like the different resistance levels, seat comfort, and built-in features like heart rate monitors.
They were patient with me and answered all my questions, even the silly ones!
The store itself is really well laid out and easy to navigate.
I ended up going with an ARX700. I'm already loving it! It's exactly what I was looking for. Thanks again for the great service!
8. januar 2025
Besvarelse fra Elite Fitness Equipment
Hi Michelle,
Thank you so much for your kind words! We're absolutely thrilled to hear that you had such a positive experience at our store and that Bruce was able to help you find the perfect recumbent bike.
We understand that choosing the right fitness equipment can be overwhelming, and we're delighted that Bruce was able to provide you with the information and guidance you needed to make an informed decision.
We're also glad that you're already enjoying your new ARX700! We hope it helps you achieve your fitness goals.
Thank you again for choosing Elite Fitness. We appreciate your business and hope to see you again soon.
Team Elite
Excellent service and Company
Great customer service. I ordered my products on-line which was super easy. They always answered the phone and always called back with all my questions if they didn’t have the answer on hand. Delivery was excellent and handled with care, The team at elite made me the customer feel like I was the most important person and I would definitely recommend.
2. januar 2025
Besvarelse fra Elite Fitness Equipment
Hi Peter!
Thank you so much for your kind words and for taking the time to share your positive experience with Elite! We truly value your feedback and are thrilled to hear that you had such a positive experience with our online ordering process, customer service, and delivery.
At Elite, we strive to provide exceptional service to every customer, and we're delighted that we were able to exceed your expectations.
We look forward to serving you again in the future!
perfect at home gym!
I was in the market for an at home gym. I did a quick google search and elite fitness brendale came up! I live 10 mins from there so it was convenient. I went in to the store, told them exactly what I wanted and I was walked through everything.
I wasn’t pressured into buying the more expensive stuff - which I highly appreciated even though price was not an issue! I just wanted the best. I was talked through why one type was better than the other for us at home. The installation was easy as. They just came to my home, I told them where to put it and they set it up perfectly. I couldn’t be happier with it! I’m really Looking forward to using it more this year.
18. november 2024
Besvarelse fra Elite Fitness Equipment
Hey Krystal,
Thank you for your fantastic review and for choosing Elite Fitness Brendale for your at-home gym needs!
We're thrilled to hear that you had such a positive experience from your initial visit to our store to the final installation.
Our team strives to provide personalized guidance and prioritize customer satisfaction. We're glad that you appreciated our honest and informative approach, focusing on finding the best solutions for your specific needs and preferences.
We're confident that you'll enjoy many years of fitness success with your new home gym. We wish you all the best on your fitness journey.
Team Elite.
Besvarelse fra Elite Fitness Equipment
Hi Brandon, I have checked your order and our records show that your parcel was delivered on January 3 by Aramex at 8:51am. Is it possible that the parcel was placed somewhere at your location? I will call later today to assist to resolve this.
I can see that it is an apartment block so I am hoping that Aramex have delivered it to the correct place.
I haven't seen a message come through to us as a follow up, this is the first notification we've seen that there is an issue with you order.
We will be in touch today.
Thanks,
Team Elite.
Quality service & Equipment
The team at Elite Fitness Equipment were extremely informative and helpful upon me entering the store and was able to answer all of my questions regarding the all in trainer we were looking at online. What sold us on this product was not only the product its self but the team and the care they had. I didn’t feel forced into buying something and had the opportunity to go home and chat with my partner about it all. I returned that afternoon to put in the purchase
We asked for delivery and set up and they arrived early morning and did an amazing job setting up ready for us to use that evening. All of the install team were amazing and so kind.
The all in one trainer is such amazing quality and we will certainly be back in future for further fitness gear
28. december 2024
Besvarelse fra Elite Fitness Equipment
Hi Georja, Wow, thanks so much for your amazing review! We're thrilled to hear you had such a great experience with us.
It means the world to us that our team was able to answer all your questions and make you feel comfortable. We definitely believe in giving our customers the space to make the right decision.
And we're super happy to hear the installation went smoothly. Our team loves making sure everything is set up perfectly for you to start using your new gear right away.
We're confident you'll love your new all-in-one trainer! If you have any questions at all, don't hesitate to reach out.
Thanks again for choosing Elite Fitness!
Best,
The Elite Fitness Team
Extremely Happy 😃
Fantastic service at store by Bruce giving us all the information on each machine & what was suitable for our needs, which made our decision a lot easier than I had expected. Delivery & installation guys were awesome 🙌 too thank you all.
9. januar 2025
Besvarelse fra Elite Fitness Equipment
Hi Rochelle, Thank you so much for your kind words! We're thrilled to hear you had such a positive experience at Elite Fitness.
We're delighted that Bruce was able to provide you with the information you needed to make an informed decision. Our team strives to help customers find the perfect equipment for their fitness goals.
We're also glad to hear that the delivery and installation went smoothly. Our team works hard to ensure a seamless experience.
We hope you enjoy your new equipment!
Sincerely,
The Elite Fitness Team
Elite Fitness 10/10, CouriersPlease 2/10
Elite Fitness was great but CouriersPlease that you use to transport your products is the most unreliable and frustrating company. The experience I had with your courier company would make me think twice about ordering online with you again.
9. december 2024
Besvarelse fra Elite Fitness Equipment
Thank you for taking the time to share your feedback with us. We sincerely apologize for the negative experience you had with your recent delivery. We understand your frustration with CouriersPlease, and we hear your concerns regarding their reliability.
To be honest, we've actually experienced more challenges with Aramex recently than with CouriersPlease. Regardless, we understand how frustrating these freight delays can be!
To ensure a smoother delivery experience for your future orders, please leave a note in the order comments section requesting that we use an alternative courier service. We will do our best to accommodate your request whenever possible.
We value your business and hope that this positive change will encourage you to order from Elite Fitness again.
I will go ahead and process a refund for your freight charges, i really apologise Sandy!
Thanks, Team Elite.
Great prices and service
Great. Company to deal with online. Good prices and service
18. december 2024
Besvarelse fra Elite Fitness Equipment
Hi Rob! Thank you so much for your kind words and positive feedback! We're thrilled to hear that you had a great experience shopping with us.
We strive to provide our customers with the best possible prices and service, and we're delighted that we were able to meet your expectations.
We appreciate your business and look forward to serving you again in the future.
Regards,
Team Elite.
Besvarelse fra Elite Fitness Equipment
Thanks Dave, we are happy you are happy!
Great
Great shop, staff are very helpful. The only problem is I now have to drive out to Brendale as the Virginia store closed down! That being said it's definitely worth it as they have a great range of quality fitness equipment for reasonable prices.
24. november 2024
Besvarelse fra Elite Fitness Equipment
Thanks for the wonderful review Jordan! We hope the drive will be worth it again! We look forward to seeing you in store soon. Thanks, Team Elite.
Sandra was absolutely on point with my…
Sandra was absolutely on point with my request. Followed up and just got it done! Very happy with her service. Thank you, K
20. november 2024
Besvarelse fra Elite Fitness Equipment
We're delighted to hear that Sandra exceeded your expectations, K. It's always rewarding to know our team members are making a positive impact. Thank you for your feedback!
Good customer service
Very quick to resolve issues, lightening fast shipment. 🚚 happy customer.
17. november 2024
Besvarelse fra Elite Fitness Equipment
Hi William, we have been in close contact with you along the way. Human error does happen from time to time and we did our best to get this sent out to you as quick as possible.
On the other hand, logistics collection times can sometimes be delayed, especially at this time of year. We feel that we did our best to send you the correct item, without recieving the initial item that was sent in error, we did this in good faith.
As a small business, this review impacts us quite negetively: we have made an attempt to sort this issue out for you, we have also tried to phone you just now to discuss some options to mitigate this issue overall.
I see the package is on the way and almost to you, please can you call or email us back when you have a chance to make this right.
Thank you,
Team Elite.
Delivery was set for a certain day
Delivery was set for a certain day - no show !
I paid for it to be redirected to someone who waited in all the paid for day - no show
I called the parcelconnect call centre - they said it would be delivered on a Friday - waited and no show
Then this Sunday morning it was delivered without any warning by luck when I was at home. Tracking said it was out for delivery for a week - assume in the back of a van. TERRIBLE WASTEFUL DELIVERY SERVICE
28. oktober 2024
Besvarelse fra Elite Fitness Equipment
Hi Graeme, thank you for taking the time to leave a review.
Your order was fufilled within an hour of ordering and picked up within the same day by Aramex. All of the concerns that you mentioned above were directly with Aramex, not with Elite. If customers face challenges with deliveries we always try to assist where possible. On this occassion, had we known about the issues at hand we would have been happy to step in.
I completely understand your frustration, we, at times face a lot of challenges with freighting delays, but they are beyond our control and we get told as much by the freight companies themselves.
I wish there was a way that we could make this better for you, please know that this is not a reflection of Elite, rather Aramex. As a small business these types of reviews really affect us, we feel that this has been directed in the wrong direction.
Should you have any concerns / remarks about your product, we are here to listen as well. I ask that you consider the impact of your review and or rewrite ours more favourably and copy and paste this one to Aramex? ;)
Thanks,
Team Elite.
Good service
Good service, called me when something was out of stock to discuss options. Fast tracking. Good quality.
27. september 2024
Besvarelse fra Elite Fitness Equipment
Thank you for your positive feedback Melody! We're glad to hear that you were satisfied with our service and the quality of our products. We appreciate you taking the time to share your experience. Thanks, Team Elite.
Besvarelse fra Elite Fitness Equipment
Thank you for your kind words! We're so glad to hear that you were happy with your order. Your satisfaction is our top priority. Team Elite.
Excellent customer service
The team at Elite fitness were fantastic throughout the process. Talked us through their equipment range and helped us find what was best suited to our needs from rigs to accessories. They go above and beyond and ensured super quick delivery timeframes. We will def be back in future for our next purchase, can’t recommend enough.
8. september 2024
Uopfordret anmeldelse
Besvarelse fra Elite Fitness Equipment
Thank you for your amazing review! We're thrilled to hear that our team was able to provide you with the best possible experience. Your satisfaction is our top priority, and we're so happy to know that we exceeded your expectations. We look forward to serving you again in the future!
Highly Recommend
Friendly staff, offered free delivery and installation with my purchase and delivered when scheduled. Good quality equipment. Highly recommend.
16. september 2024
Uopfordret anmeldelse
Besvarelse fra Elite Fitness Equipment
Thank you for your wonderful review! We're delighted to hear that you had a positive experience with our team and products. Your satisfaction is our top priority, and we're so glad that we could provide you with excellent service. We look forward to serving you again in the future! Team Elite.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.