Elitecleangroups Anmeldelser 23

Besvarelse fra Elitecleangroups

For 3 dage siden

To complete a booking with Elite Cleaning Group, all clients must acknowledge and accept our terms and conditions. By proceeding with the booking, you confirmed that you understood and agreed to these terms.

It is the responsibility of the client to review the terms of service, which outline our cleaning standards and additional charges, prior to finalizing the appointment. All pricing was discussed upfront on the day of the booking. Since you declined to pay for the additional work due to your property condition required at that time, we cannot perform services that were not included in the final paid invoice.

Reviewing our terms of service would have clarified the standard operations for bond cleaning companies and the scope of our services.

thank you for your research and finding out our abn got cancelled back in 2014 lol. We have a active GST Registered ABN/ACN.
Stop Posting False Reviews just because you didnt get your bond back. Its because of your own fault.

Besvarelse fra Elitecleangroups

For 3 dage siden

Hi Sam,

Never charged double price beyond our quoted price during our service unless you have lied to us about your property condition and wanted to do it in same price for worse property condition so far

Besvarelse fra Elitecleangroups

For 3 dage siden

Thank you camila for being part of elite cleaning group and booking for third time after your bond cleaning

Besvarelse fra Elitecleangroups

For 3 dage siden

thank you kevunu!
Glad to hear that you got your bond back!

Besvarelse fra Elitecleangroups

11. mar. 2026

Thank you for your feedback! 😊
We’re glad we could bring your sofa back to life after so long. Our team always aims to deliver deep, thorough cleaning so furniture looks and feels fresh again. It’s great to hear that your sofa now looks like new! We truly appreciate your support and look forward to helping you again in the future.

Besvarelse fra Elitecleangroups

11. mar. 2026

Thank you for the wonderful review! 😊
We’re glad to hear that you found our service quick, easy, and professional. Arriving on time and delivering fresh, clean results is exactly what we aim for. We truly appreciate your recommendation and look forward to helping you again in the future!

Besvarelse fra Elitecleangroups

Opdateret den 2. mar. 2026

Thank you Jeremy Kumar from Erskineville,
We strongly reject the claim that our business operates as a scam.

Before confirming any booking, we clearly provide our Terms & Conditions and detailed cleaning checklist. Customers are required to review and accept these before paying the holding deposit.

In this case, after inspection, it became clear that the condition of the property required additional work beyond the standard checklist scope. As stated in our terms, if a property requires services outside the original agreed scope, a revised quote is issued before any work proceeds.

No additional charges were processed. No work was forced. No payment was taken beyond the holding deposit. The customer chose not to proceed with the revised quote, and the booking was cancelled accordingly.

We understand that moving out can be stressful. However, pricing adjustments based on actual property condition are standard practice across the industry. Transparency is important to us, which is why we document properties thoroughly and communicate any changes before commencing work.

We are comfortable cooperating with NSW Fair Trading if required, as all our procedures align with consumer regulations.
For more detailed information.
https://elitecleangroups.com/terms-and-conditions/
Clause 4.5 Hoarding & Property Condition

Besvarelse fra Elitecleangroups

1. mar. 2026

Hi Ehsan Faruq (Kellyville)
Booking ID: 14904

This is a formal request for you to review and amend your public review within 24 hours from the time of this notice.

Your booking was cancelled after our team conducted an on-site inspection and determined that the property condition required a revised quotation of $1,500 due to the level of contamination, mould, and overall condition. You chose not to proceed with the revised quote and cancelled the service from your end.

As clearly outlined in Clause 4.5 of our Terms and Conditions (agreed to at the time of booking), the holding deposit is non-refundable when a client declines a revised quotation following inspection.

We have comprehensive photo and video documentation of the property condition, which supports our assessment and pricing revision. These records are timestamped and stored securely as evidence.

Labeling our business as a “scam” despite documented evidence and agreed contractual terms is a serious allegation. Publishing false or misleading statements that damage a business reputation may constitute defamation under Australian law.

If this review remains active and uncorrected, we will proceed with formal action through the appropriate legal channels, including lodging a claim with the local court and seeking recovery for reputational damages.

We strongly advise you to reconsider your position and update the review to reflect the factual circumstances.

Our Terms and Conditions are available here:
https://elitecleangroups.com/terms-and-conditions/

We remain willing to resolve this matter professionally; however, we will take necessary steps to protect our business reputation if required after 24 hours.

Besvarelse fra Elitecleangroups

1. mar. 2026

Thank you for the update — we truly appreciate you acknowledging this.

Mani takes great pride in his work, and we’re glad he was able to assist and resolve everything promptly, even on a Sunday. We always aim to stand by our service and ensure our clients are satisfied.

If there’s anything further you need, please don’t hesitate to reach out. We’re always here to help.

Besvarelse fra Elitecleangroups

1. mar. 2026

We strongly dispute the claims made in this review.

Our team attended and completed the cleaning according to the scope of work that was booked. We have timestamped photos and internal documentation of the job.

At no point did we decline a re-clean. In fact, we offered for the team to return the same day to address any concerns. This offer was refused.

The concerns raised related to minor areas that were communicated while the job was still in progress and before a final inspection had been completed. A small isolated spot does not invalidate the entirety of the work carried out.

Regarding “deep cleaning” — additional services beyond the selected package are clearly explained at the time of booking. Our checklist reflects what is included under each package, and any upgrades are quoted transparently.

Our 72-hour re-clean policy applies to items within the agreed scope of work, and we honour that policy consistently.

We take our bond back guarantee seriously and have successfully completed thousands of end of lease cleans across Sydney. We remain open to fair and reasonable resolution, but we cannot accept inaccurate statements about our service.

We encourage customers to review our full history of verified reviews before forming conclusions.

Besvarelse fra Elitecleangroups

1. mar. 2026

Thank you for your kind words Camila

We’re glad to hear you were happy with the deep cleaning and stain removal results. Our team always takes the time to treat each property carefully and use the right products for different types of stains to achieve the best possible outcome.

We truly appreciate your support and look forward to assisting you again in the future.

Besvarelse fra Elitecleangroups

18. feb. 2026

Hi,

Thank you for your feedback. However, we would like to clarify that we have never issued a quote anywhere near $2,200 for an end of lease cleaning under normal circumstances.

At this stage, we are unable to locate your details in our system, and we could not find any matching record based on the information provided in this review.

If you are a genuine customer who has interacted with our company, we kindly request that you share your booking ID, full name, or invoice details so we can properly investigate the matter and address it in a fair and transparent way. We are always willing to review any concerns and resolve issues professionally.

Our goal has always been to maintain clear pricing, honest communication, and quality service for all our customers.

We look forward to your response so we can assist you better.

Besvarelse fra Elitecleangroups

17. feb. 2026

Hi, thank you for your feedback.

We would like to clarify that it is not correct that we stopped responding — all emails were replied to. Please note our office is not open 24/7, so calls made after hours may not always be answered immediately.

For Booking ID 14427, the cleaning was completed as per the agreed checklist. Floors, bathrooms, and kitchen were all cleaned, and even additional wax removal (outside scope) was done at no extra charge. The toilet issue mentioned was pre-existing damage and documented.

Minor touch-ups on reflective surfaces can sometimes remain and could have been fixed in a short revisit. However, we were not given the opportunity to re-clean, and no official real estate inspection report was provided — which is required under our re-clean policy.

As per standard industry practice, the final assessment of an end-of-lease clean is made by the real estate agent, not the tenant. Our policy provides a re-clean based on the official inspection report.

Unfortunately:

No official agent report was provided to us

We were not given the opportunity to return and rectify

The client chose to re-clean independently before allowing our re-clean service and started asking requesting a 50% refund for minor touch-ups that could be resolved quickly without allowing rectification is not reasonable, and does not align with agreed service terms.

Besvarelse fra Elitecleangroups

15. feb. 2026

Hi Amy,

We take claims like this very seriously, however we are currently unable to locate any booking under your name in our system. To properly investigate and assist you, please provide your booking ID, service address, or the phone number used at the time of booking.

We would also like to clarify that our pricing and scope of work are always explained clearly before any work begins, and customers are free to proceed with only the agreed services. We do not cancel jobs without reason, and deposits are handled according to the agreed terms.

If there has been any misunderstanding, we are more than willing to review the matter and resolve it professionally. Please contact us directly with your booking details so we can look into this for you.

Thank you.
admin@elitecleangroups.com
Elite Cleaning Group

Besvarelse fra Elitecleangroups

15. feb. 2026

Thank you so much for your kind words! We’re really glad to hear your carpet is looking fresh, clean, and smelling great. It was our pleasure to assist you, and we truly appreciate your support. We look forward to serving you again in the future 😊

Besvarelse fra Elitecleangroups

15. feb. 2026

Hi,

We’re sorry to hear about your experience and appreciate you sharing your feedback. However, we would like to clarify a few important points for transparency.

All pricing and scope of work are explained clearly before the job begins, and any additional services are always discussed and approved prior to proceeding. Properties vary significantly in condition, and final pricing depends on the actual cleaning requirements and services selected on the day.

Regarding the reclean, our records show that a revisit was arranged to address the specific items requested. We always aim to complete recleans within the agreed scope, and we apologise if there was any communication delay or misunderstanding about scheduling. This is never our intention, especially when timelines are tight.

We take service quality seriously and continuously work to improve communication and customer experience. If you would like us to review this matter further, please contact us directly with your booking ID, service address, or phone number used at booking, and we will be happy to investigate and assist.

Thank you,
Elite Cleaning Group