The product is defective
The product is defective.
I reached out by email several times and left numerous phone messages. Now I just want my money back.
15. marts 2026
Uopfordret anmeldelse
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Virksomhedsoplysninger
Skrevet af virksomheden
ELEHEAR is an Al-driven hearing aid brand integrating R&D, manufacturing, and global sales. Our proprietary VOCCLEAR® algorithm powers ultra-low latency sound processing, intelligent noise reduction, and DNN-Hybrid feedback cancellation-earning recognition from professional audiology teams worldwide.
Kontaktoplysninger
Kina
- elehear.com
2,3
Under middel
6 anmeldelser
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Their return policy is awful in…
Their return policy is awful in practice. I submitted a return request the day after I received them since they did not have the inherent tinnitus feature they claimed. And dropped them off at the post office the day after I received the prepaid label. This was a month ago, and after them rescheduling the delivery of the return and stringing me along in customer service I still have no refund nor commitment to get a refund.
30. december 2025
Uopfordret anmeldelse
I bought some Elehear aids
I bought some Elehear aids, and needed some advice on settings.
I emailed them.
No reply.
Deal with this company at your own risk?!
22. december 2025
Uopfordret anmeldelse
Paid for hearing aids on Dec 3
Paid for hearing aids on Dec 3, got an email from them with a tracking number on Dec 3. Today is Dec 16 according to the USPS they have not received them from Elehear. Called 2 times straight to voicemail, no reply. Wrote 4 emails got a reply on Dec 14 saying the USPS is busier at this time of the year. Just wait. I would cancel these but can't talk to no one. And they say "Customer satisfaction is our priority".
3. december 2025
Uopfordret anmeldelse
Zero response/support after order placed...
After receiving acknowledgement of my order, two weeks later, I still have not received a delivery window. With a vacation coming up. I have tried chat requests (there is NEVER anyone to chat with), email, and more than a dozen phone calls, again NEVER anyone actually picking up the phone, without being able to determine when, or even whether my order will ship. I have been diligent in leaving order number, phone and email information on the numerous voicemail messages I have left, but without a single response from Elehear. I cannot determine if my shipment will arrive before my upcoming vacation, and it is frustrating to not be able to reach a human being, despite their claims of 'American English-speaking' support. I am extremely dissatisfied at their lack of response/support.
9. oktober 2025
Uopfordret anmeldelse
bait and switch. No returns.
We ordered and paid for the Elehear Beyond hearing aids from their website. They advertise translation features, tinnitus canceling, and other notable features.
The model we recieved can't do any of those things. They claim that model advertised is not yet available. Yet it's the one that Adds to Cart.
Their website boasts they accept returns for 45 days but they do not.
We have tried 3 times and they refuse to provide the Return form they require to process the return.
So the Return offer is a joke.
Find somewhere else. Can't believe these guys.
6. maj 2025
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.