Elderlyaid 

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Virksomhedsoplysninger

  1. Elektronikbutik

Skrevet af virksomheden

At Elderly Aid, our team have been part of the tech-aid industry for over a decade. Our passion is to empower senior homeowners with the tools and security they need to provide an enhanced, richer and safer life.


Kontaktoplysninger

Alle anmeldelser

(5)

0 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

My father was scammed but now I don’t need to worry

After my father fell victim to scam callers, I was constantly worried about his safety. But since installing Elderly aid, those fears have been alleviated.

The system has effectively blocked any bogus callers, providing a sense of security for my father and peace of mind for me.

I can't thank Elderly aid enough for their service!

16. april 2024
Uopfordret anmeldelse
Elderlyaid-logo

Besvarelse fra Elderlyaid

Hello!

Thank you for the amazing review. We are very happy that you were left satisfied with our services!

Regards,
Elderly Aid

Bedømt til 1 ud af 5 stjerner

Absolutely Frustrating and Disappointing Experience with ElderlyAid - Avoid at All Costs!

Dreadful dreadful company avoid at ALL costs. Shame, it can't be a minus star rating. I had an incredibly negative experience with ElderlyAid, and I feel compelled to warn others to steer clear of this company. Initially, I reached out to them to cancel a service for tracking an elderly family member, as it was no longer necessary. Despite acknowledging my cancellation over the phone, ElderlyAid still went ahead and charged me the monthly fee.
Attempts to resolve the issue are still painfully unsuccessful. Trying to get through to their customer service is a nightmare; the phone would just ring off the hook. I tried calling 15 times, and only once did someone answer, yet they incorrectly stated that equipment needed to be collected — their team had already picked it up!
I sent over 20 emails without receiving a single response. This lack of communication and disorganisation speaks volumes about their disregard for customers. I even went as far as to contact the information commission office to complain about their practices, but again, there was no timely response.
ElderlyAid portrays itself as a company that cares for the elderly, but based on my experience, their only interest lies in taking your money. They are unreliable, their customer service is horrendous, and dealing with them has been nothing but a series of disappointments and frustrations.
I seriously doubt the integrity of this company. Their lack of responsiveness and accountability is alarming, making me question if they even truly exist beyond a website facade. Do yourself and your loved ones a favour: avoid ElderlyAid at all costs. They're more than just unhelpful—they're a real hazard in the sensitive realm of elderly care.

28. maj 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Protecting My Family from Dangerous Spam Calls

I recently started receiving a significant number of spam calls, which quickly became a major annoyance. While I was frustrated, my biggest concern was for my elderly parents. I realized that if these malicious callers targeted them, it could pose serious dangers, from scams to potential identity theft.

I came across Elderly Aid. Their services were exactly what we needed. They provided a comprehensive package to protect against these intrusive calls, and their customer service was exceptional. They patiently explained how their system works, and I was reassured by their professionalism and dedication to safeguarding the elderly from these threats.

Since implementing their services, the difference has been night and day. The spam calls have significantly decreased, and I feel much safer and more at ease. Knowing they are protected gives me immense peace of mind.

Elderly Aid has been a game-changer for our family, and I highly recommend their services to anyone looking to protect themselves and their loved ones from the dangers of spam calls.

Thank you, Elderly Aid, for making a positive difference in our lives!

21. maj 2024
Uopfordret anmeldelse
Elderlyaid-logo

Besvarelse fra Elderlyaid

Hello!

Thank you for the review! We are happy that you have found our services useful for you and your family!

Regards,
Elderly Aid

Bedømt til 5 ud af 5 stjerner

Purchased a scam call blocking unit…

Purchased a scam call blocking unit that plugs in to our landline as our tel number was victim to so many scam calls. Great piece of kit that does all the work for you, worth the cost for peace of mind and a quiet home!

4. april 2024
Uopfordret anmeldelse
Elderlyaid-logo

Besvarelse fra Elderlyaid

Hello Sol!

Thank you very much for the kind review, we are glad you are getting good use out of our services!

Regards,
Elderly Aid

Bedømt til 1 ud af 5 stjerner

No way to contact or cancel

This company have been contacting my elderly mother to sell her a call blocker. How ironic.
They have now sold her two costing £89.50 each. I have called within the 14 day cancellation period specified in the T&Cs but there is no option to speak to anyone. I have emailed and returned the package by recorded delivery but no refund. Now they have sent another! She already has a call blocker but will sometimes turn it off at the socket and these scam calls get through.
Not a legitimate company. No way to speak to a person. They do not refund within 14 days for distance selling. DO NOT USE

28. april 2024
Uopfordret anmeldelse
Elderlyaid-logo

Besvarelse fra Elderlyaid

Hello,
We are really sorry you were unhappy with our services, the £89.50 would have been a split payment 2 instalments, but if you could please contact the customer support team on 03330428159 they will be able to help you further. Your experience is important to us, and we want to make things right for you.

I want to assure you that we take your feedback very seriously and will use it to improve our services in the future.

Regards,
Elderly Aid

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