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The Egress customer service helped me solve an issues quickly. The staff I spoke to were very kind and understanding regarding my issue.

Helped me immensely and I managed to complete the task without too much delay. Thank you once agsin

Good software that solves a big issue in the company. And great help to implement the software in our company with some personalizations.

Egress seems to be a bit of a scam, you need credits to reply to emails but they dont tell how much they are.
you get 25 free 1 per email then you have to subscribe, to continue sending emails,they wont tell you if the sender is a paid member, so less than helpful

The communication and advice given was 5 star

Proper support, relevant to the question I asked. Fixed my issue in minutes. Big tech should learn from the smaller companies.

The WORST form format I have ever used. Took 2 hours to complete and then it seemed it was all to get my email address in order to send me marketing material and for no other reason that I could think of. I complained and received the most dreadful reply which was too complicated to deal with, so I wrote again advising them of their ‘mistakes’. I received another email addressing me with an ‘Hi’ ( are these administrators posing as my friend? ) and ‘Mrs’ when I specifically asked to be refers to as ‘Miss’ and again too complicated for me to follow their instructions. Their grammar was appalling as well as insulting. What is the NHS doing using such a dreadful firm? Altogether I have received 8 emails and all of them are muddled and impossible to interpret.

Egress representatives are taking all requests with due attention.

I use egress for emails with attachments to ensure that they are protected. It’s easy to use but I wish egress would remember past used email addresses.

I seeked help with my problem I have/had. They are very understanding, run through a lot of questions with you. Very supportive.. had my 1st workshop on Tuesday it was amazing, i could relate to most of the things the guy was talking about, I have brought his book he wrote about his journey

I find Egress normally fine to use, but there are times when it won't let us open an email and yet I am doing all the same things, same password etc. This last time there was a problem, a lady came back by email very quickly. The problem was sorted out, but as we are a big organisation I wasn't sure what had gone wrong, how it was fixed and more importantly, how we can prevent the problem happening next time. Courteous & speedy service, but left with questions, hence only 4 stars. Thanks.

Absolutely detest this waste of space. I am forced to use for my virtue signalling company. Just awful. Despite using the correct password Outlook rejects it forcing me to use my mobile to ok each time I use. Not only is this system utterly unnecessary it is poorly implemented, cumbersome and just a complete irritatnt.

Contacted company regarding IT issues. IT advisor responded quickly and advised me of several options. My IT issue was resolved. The fault was with my software.

We used the platform for more than 3 years. During this period several periods of server side problems. We had to detect that some functonalities of the platform stopped functioning suddenly. Luckily we could solve it oursellves. The last issu however: the platform stopped working in august. During months we waited for them tot solve the server side problem. The confirmed every time they were working on it on highest priority. 4 (!) months later they came with an update that would solve the problem an restore the funcitonalities we were using daily: the update did not help anything. So, for months now our platform is down. We can not send any mail to our referring dentist. Our company dammage is significant. We quit the platform . DO NOT USE IT. THERE SERVICE LEVEL IS VERY BAD! Sincerley Kristof Berquin, medical doctor in Belgian hospital VITAZ

Support team responded quickly to my query, kept me updated on progress and were able to resolve the issue regarding sending emails securely. Excellent customer service.

Good experience with the team. All was done to help me out. Had a good result and troubleshooting given for any future occurrences.

Clear, concise and helpful support when needed.

I have been using Egress since 2018.
Very easy to use.
Easy to renew licence.