EGR Auto Anmeldelser 

The product supplied is very good and was value for money and promptly delivered.

The guys at the Milton Keynes HQ are absolutely fantastic. The roller on my Amarok developed a fault and they fixed it for free in a couple of hours. Additionally, they sent me home with some spare for bits (just incase i have an issue later). 11/10 customer service. Couldn't recommend this company highly enough.

Great Canopy good service

Excellent product but let down by the courier

Easy to order and install. Delivery was quick

Had it installed in new Amarok.

totally a faulty products.
ISUUES: never close, always stuck. buttons not function well, and paid extra for water resistance however the water goes into the tub every single time when raining.

ask a fix or replacement, got rufused.

Purchased from Liverpool VW,

Spare parts easy to get and good service
Only had canopy less than 12 months rear door switch failed

Friendly lady at the front desk.
Nothing was a bother for her.
She made it a pleasant experience.
Part was on the shelf
And great price.

Instructions were not clear at all. Photos did not match the details of my car. As someone who thought they could do this themselves with another pair of hands, it made it very difficult, and now I will have to pay for a fitment from an EGR machanic.

Good personal service over the phone

Communication and delivery time frame... Still waiting for my part which was ordered over 28 days ago

Helpful on the phone making the ordering process very easy. Delivery took longer than I expected.

Bought a "deluxe" one as a "genuine" Mazda canopy but they are made by EGR. Canopy leaks through seals, tailgate seal is too short and the canopy is assymetrical left to right and does not sit level front to back. Central locking and electric opening failed after 3 months, canopy was replaced (with same fitment problems) and after 6 months electrics began to fail again. Sometimes doiesn't lock with the car, sometimes unlocks itself, often actually opens itself. Currently won't open using the button at all and the key is so flimsy it might as well be made out of tinfoil. And no one will take responsibility.

Fast delivery of goods hassle free

Purchase a "premium"canopy with a new vehicle 18 months ago. After 6 months the opening mechanisms failed on the rear and one side window. This prevented access for a couple of months. Also the rear key would not work without levering it with a large pair of grips the dealer looked at it (took 3 visits on 3 separate days) - they sort of fixed the opening issues and said the key is fine just need to keep the pliers handy.
12 months on and opening the rear window is like playing "Russian Roulette"- sometimes if we are lucky it opens. The vehicle dealer doesnt seem to know much about them and EGR simply say it is under the vehicle warranty - not their problem.
Not sure what to do really other than to leave the rear slightly open all of the time until I can afford a replacement

The communication with support staff was great and part ordered was delivered correctly with easy to follow instructions.

EGR Electronic Roller Shutter Door

I’ve had ongoing problems with the EGR electronic roller shutter door, and unfortunately, my experience has been frustrating. The shutter often jams and fails to open properly, leaving me stuck until I reset it.

Previously, I had a major issue where it completely stopped working and the gears had to be replaced. Even after that repair, the door still doesn’t function as it should. Right now, the only way I can get it to open is by first unlocking and opening the tailgate, then pressing the button—otherwise, it won’t respond.

On top of that, the system frequently needs resetting just to keep it operational. For a product at this price point, I expected much better reliability. Instead, it’s been inconvenient and unreliable, and I wouldn’t recommend it based on my experience.

EGR don't have distribution centres throughout Australia and all parts are shipped from their Brisbane warehouse.
So when I broke the rear glass window in the canopy while touring SA the best they could offer me was to have a new window shipped from Brisbane which would take 1.5 weeks. The local workshop told me they could have it all repaired within 24 hours if it had been an ARB canopy.
Returning home, I contacted EGR again to have the canopy repaired. EGR don't do fitting but only sell parts. The service over the phone was woeful. Don't expect this team to look after you if something breaks.
Takeaway: Should have gone with an ARB canopy instead.

Easy to use to use website
Able to order replacement keys easily. Quick dispatch of order. Price somewhat inflated.