Efficient Home Energy Anmeldelser 2.083

Good efficient service, also good value. Have used them before and will use them again.

Very professional and flexible. Always reachable by phone and very reasonably and competitive pricing, if not better! Definitely recommend.

P.s purchased the below services:

- Gas safe cert
- Boiler service
- EICR

arrived on time. Service completed quickly and efficiently with negative issues clearly explained

I am very happy with the service.
I used the service second year and I will do in the future.
Very recommended!😊

excellent and professional

I booked an appointment with Efficient Home Energy Ltd and paid for it in advance. No one showed up at the scheduled time, so around 12 o’clock I called the company. The receptionist said she didn’t know what happened and couldn’t reach the engineer. I explained that I had to leave after 12 o’clock, but she insisted that I wasn’t at home which was not true. I even have camera footage showing I was there. She said she wouldn’t refund my money. I asked to speak to the manager, and they replied that they  want to give my money back either. Later, she booked another appointment without informing me. I only saw from my camera that someone  out side my door while I was at work. I tried to contact the manager and sent several emails, but received reply. In the end, I had to speak to my bank l raise dispute  get my refund. The company even told the bank I wasn’t home, which was false. Their tone was aggressive, and I decided not to rebook as the whole experience became a nightmare. Eventually, they asked me to remove my review and offered £15 as a goodwill gesture, but only after I removed it. The company then took the money back😞

I originally booked an energy assessment in August, because I saw they had availability on the day I needed the work done by. Efficient Home Energy canceled my slot at the last minute and I had to push the appointment out to September. The engineer finally arrived on time and conducted the inspection professionally, but that’s where the positives end.

Since then, I’ve been chasing the promised 48-hour turnaround for my certificate with multiple phone calls on the 9th, 10th, and 12th of September. Each time I was assured it would arrive “by tomorrow,” yet it still hasn’t materialised. Staff can’t—or won’t—provide a definitive delivery date.

Their customer-service attitude is abysmal. No one takes ownership, and there’s zero accountability or escalation path. I’ve now waited over a week past the rescheduled appointment and remain without the certificate I needed.

If you value reliability—both in booking and follow-up—look elsewhere. Efficient Home Energy may do decent on-site work, but their after-care and online availability system are completely unprofessional and not worth the stress.

Excellent service for EPC certificate.
Spent the time to do all measurements and survey the apartment.

I booked them for EICR and an engineer came, did some checks and explained to me a few things. All good, very good communication so far. But that's it, nothing after that, no reports, no follow up. I wanted to proceed with them for a fusebox upgrade, I never heard back from them. I sent email, no response. I called a week later, the woman on the phone told me that the person responsible for those appointments was busy and will call in 5'. That's it never received a call back.

So to summarise, I paid £99 for someone to show up, he used a flashy thingie on some sockets, told me that I need fusebox replacement (I already knew that btw, thanks) and disappeared. So yes, leaning towards a scammers website

Fast customer service and straight to the point. Will be using again

Speedy, efficient and good comms

I have used the company before. They are reliable and efficient. This time, Riley attended and took the time to find out information to troubleshoot. He also took the time to explain things in great detail to me. He arrived neat, clean and was polite and respectful. He is an asset to the company. Would highly recommend them for a boiler service and gas safety check.

Extremely disappointed with this service. I booked a PAT test for 8th August, only to be told the engineer was “too busy” and it was rescheduled for the 11th. On the day, I waited until 7 pm — the appointment was supposed to be between 3–6 pm — and I called them four times during that slot to confirm they were coming. Each time, I was assured, “Of course, we’ve spoken to the engineer and he’s on his way.” No one showed up. They ended up wasting my time on two separate days, promising to come and failing to turn up both times.

Without asking me, they then rescheduled for the 12th between 3–6 pm again, despite me clearly stating I would be in Dorset. I requested an early morning slot before 8 am, but this was ignored.

I’ve tried contacting them via Instagram, WhatsApp, their website, and email — no reply. No accountability. No care for customers’ time.

I’ll be cancelling and will never use them again. Absolutely not recommended.

Easy online booking system and punctual and reliable. Engineer provide good advice on how to balance the radiators

I had a good experience using this company for Gas and Electric certifications for the sale of my house. Would have given 5 stars, but they had canceled my appointment the afternoon before the due date which caused some extra effort to rearrange. Luckily, it didn’t impact the sale.

I had my electrical certificate carried out, some issues were found and rectified within a couple of days. Great service

Great service. All of my certificates completed and sent within 24 hours. Would highly recommend.

Dreadful experience! Gave up in the end and will search elsewhere. Have had appointment rebooked by the company on the day - not once, but twice! I cancelled everything and am hoping the refund will come through.

Service was carried out quickly and efficiently with my GSC being returned to me very quickly.

Great service. Staff were polite and helpful; good communication with tenant; fair price; simple payment system; punctual; all necessary checks were carried out and then I was sent the certificates. Will definitely use again.