EDP Anmeldelser 117

I also got caught with the EDP Smart contract sold,over the phone . Unfortunately for me they forgot to tell me that I had to cancel the contract in writing a month before the year end , so when I assumed they would contact me to renew the contract and they did not , I thought it was cancelled . Having sold the villa and not using EDP electricity this smart contract was of course utterly pointless . They refused to cancel and I have now to pay the remaining 8 months in order for it to be terminated . They cannot provide the service as I do not even live in Portugal now. Disgraceful treatment by a company after 24 years of being a loyal customer.
A warning to others , check their contracts first and thoroughly before getting involved with them.

EDP has a crooked scheme going on with their EDP Smart-Pack which they automatically apply to your contract unless you otherwise catch them.
In this little Smart-Pack that they add to your contract, it has a 12-month period which auto-renews until you send a note IN WRITING to cancel it.
Even when you cancel it, they make you pay remaining months, even if other services are cancelled with them

Its a horrible practice and not enough information are provided to consumers when they're pushed into getting this useless addition

I wish I had gone to sites like Reddit and seen all about the bad practices of EDP and how much the Portuguese public hates EDP and their little tricks.

WARNING !
Fraudsters !
Very bad service.
Chinese Rubbish.
No Competence !
GO HOME !
ACHTUNG BETRÜGER !
Der grösste Dreckladen aller Zeiten.
Vorsicht-Chinamüll !

Do nada a energia foi-se abaixo
Eles tiveram sorte de não terem estragado o meu desktop, porque se não exigiria que me comprassem um novo, e o meu modelo não é nada barato

O serviço da EDP continua o mesmo, MAU!
Quando registo on line os números do consumo do gás, como não vivo nessa casa a tempo inteiro - e portanto não tenho consumo de gás - a EDP responde que os consumos estão fora dos valores normais. Quando é que a EDP tem um serviço on line que actualize os dados mensalmente e atenda devidamente o cliente?

If I could I’d give EDP NO Stars I would, on reading them reviews it is clear that the incompetence starts at the top and they just don’t give a damn
Like others, I made the mistake of having solar panels fitted, what a complete waste of money, more expensive bills to have horrible panels on my roof that clearly don’t work properly, when I complained I was told that I should clean them more often, hmmm don’t remember being told I had to claim on my roof to clean them when they were fitted.
Secondly, I made the mistake of having my EV Charger fitted by them, I changed cars and need the EV Box moving, 2 months later, “the internal team are looking into it” what they are looking into I have no idea, it’s a 30 minute job a monkey could do. Given the choice I would never use EDP again and if someone can advise a good alternative supplier I’d love to move.
It says at the bottom, let EDP know of your review, happy to, not that it will improve their service,

I don't know where to start and where to stop, so I'll make it short. If you get any service with them, get ready to be charged for things that do not even exist. I still remember the first bills that were over 70 euros when I wasn't even in the country and every single device in my house (including my fridge) was turned off (I try to live in an eco-friendly manner).
I ended my contract with them this month and they already charged me three times in a week (and no, these are not past payments). Even their own (incompetente) customer service cannot explain the amounts they're charging.

Burla

Serviço Funciona , mais conhecido como não funciona !

Imputado ao sistema sem meu consentimento , pagando uma taxa sem poder cancelar parabéns aos envolvidos !

No ato da contratação não foi me informado isso vcs metem lá e depois fala mais vc contratou , pois não lemos o contrato por acreditar na palavra de vocês .

Falta de empatia e compaixão com o próximo !

Se resolverem meu problema volto aqui parabenizando caso contrário aguardem o processo .

A burocracia em Portugal é um pesadelo, mas este fornecedor de eletricidade é o melhor de todos. Se se inscrever, tem de esperar semanas e ficar numa casa sem aquecimento e, se vender a casa, o cancelamento do registo também não funciona. Mesmo que se envie o contrato de compra e venda a estas pessoas com problemas cognitivos.

Do not Repeat DO NOT Buy solar Panels With EDP a very Expensive and Frustrating Mistake ! Bigger Bills - Very Poor Customer Service - Little attention to detail - App Does Not Work - It would be entertaining if panels were generating solar Power at night - They Know it does not work but know one will fix this - EDP is Legacy of State Run " Service " - It is now owned by 3 Gorges Energy Co. China ... - I sadly continue to waste time to correct basic in competence -

Existe uma empresa ladrão de um número, eles cobram dinheiro à vontade, toda vez que falam isso depois de superfaturar que recuperamos seu dinheiro em leituras anteriores, recuperamos seu dinheiro da fatura do mês passado, essa empresa ladrão Sim, meu conselho é que ninguém deve contratar esta empresa, senão vai causar dor de cabeça e doença. Esta é uma empresa EDP.

Cambada de ladroes, vivo sozinha num t0 sem aquecimento, nem aquecedor portátil, apenas com frigorífico e microondas, trabalho num restaurante passo mais tempo no trabalho do que em casa, de á 3 meses para cá vem me faturas de 240€ já tentei várias e várias e várias vezes falar com ele tanto pessoalmente como por telefone e ninguém consegues fazer nada pois para eles tá tudo bem e é super normal vir contas assim a uma pessoa que vive sozinha e sem nada, enfim empresa horrível com funcionários horríveis

Incompetence at every level along with their friend Eredes. They drove my blood pressure to the highest point before they connected me. I had to go 6 times and wait for them another 5 times to come. Now, it is the second time they turned off my meter, leaving me and my house in the dark with absolutely no way that I can turn it on remotely. When they see that there a little consumption, they create a problem in the meter that turns it off remotely and I have to pay money as if they are providing their useless service. Shame on you and your service. If there is -5, I will rate in as -5

Péssima empresa,além de cobrar uma fortuna de conta,uma conta que atrasa o seu nome vai para protesto, sem um aviso prévio , nem uma mensagem alertando,simplesmente sujam seu nome e está tudo certo,nota zero para Edp.

Last year I went into a store in Olhao Algarve of the N125 to ask for an appointment with an engineer around the possibility of having solar panels in our holiday home.
Two months later when I returned I found out that I was jute into signing up for a health plan with EDP without me knowing.

I have tried to argue that I did not knowingly sign for this plan, that I signed for an engineer to come and inspect if it was possible to have solar panels.
I do not live in Portugal so why would I want Health insurance, I have travel insurance!! And the white goods ect are under guarantee.

Now I am stuck with having to pay 12€ extra a month for something I will not use!

Incidentally I had to cancel the appointment for the engineer because EDP had changed the inspection booking to an appointment to fit solar panels instead !! CRAZY company.

DO NOT TRUST EDP especially the shop on the N125 Olhao charlatans!! The fact that 91% of reviews on this sites gives EDP 1* rating says it all.

There needs to be more competition in Portugal so that EDP can be booted to the curb.

Preocupam-se com os clientes?
Cortes de energia gerais sem avisos prévios e que desta vez estragaram equipamentos.
E dizem que são uma empresa preocupada e revolucionária.

ZERO

I'm probably the only person on this planet who likes EDP. They've been great for me over 3 and a half years. I have paid for their additional service pack which has provided service in English. When I've needed anything repaired, someone comes fairly quickly (within a matter of hours - not days). They've never charged me for anything outside of what's included in the service pack. When I was learning my way around how to deal with electricity in Portugal, their representatives were very kind and patient.

I had a billing issue when I moved house and they resolved it in a timely fashion and without any fuss. Just sent updated information and the correct (!) amount was refunded. I've dealt with electric companies in several countries and none have been this straight forward.

They try to sell a health pack and have all these other services which may not be particularly useful. I believe there are better priced companies in Portugal, but I'm not sure that they come with all the service. I've been pretty happy with them so far. And I've never been happy with a utility company.

they keep charging the same monthly amounts even when during that month you were not home, not using any electricity.
also, their customer service is not transparent at all.
I invite you to don't trust this company, cause including when you report their "ambiguities" to them, they just don't care.

Péssima.Má prestação de serviços ao cliente,incompetência total ,mensagens confusas enviadas aos clientes,enorme deceção de uma grande empresa com a EDP.Que vergonha!Não sabem o que andam a fazer,parece uma empresa de analfabetos.Que tristeza!e o que se pode dizer quem te viu e quem te vê!

No dia 12.10.2023 foi concluída instalação de equipamentos de Ar Condicionado em minha casa. Os técnicos demonstraram fraco conhecimento. Desde o primeiro contacto com a EDP Comercial a minha intenção foi clara que quero fazer inscrição no fundo ambiental do estado Programa de apoio edifícios + sustentáveis. Neste momento é o dia 24.10.2023, ainda não tenho os documentos prometidos no espaço de tempo entre 24 a 48 horas. Tenho telefonado duas vezes ao dia para me resolverem a situação e nada, ouvi sempre o mesmo, vamos enviar um e-mail interno a pedir urgência ou algo identico só para me despacharem, alguns disseram que iam passar a informação para os superiores, nada, estou a ser ignorado. Houve um e-mail com documentação incompleta e com o meu nome errado ou seja inútil. O limite inscrição é o último dia deste mês, por cada hora que passa a minha probabilidade de conseguir este abono é reduzido espontaneamente, culpo a incompetência da empresa pela frustração e ansiedade causada.
Resolução é muito simples, enviem a documentação, chega de gozar comigo
Não aconselho a ninguém a procederem a alguma instalação com a EDP.