Eden Verandas Anmeldelser 

Our experience has been good in the main but there have been parts that stopped the 5 star. The initial sales meeting and process was excellent, but the following admin process was not so good. There is a real need for some better planning and time management due to the fact they wait until the all parts are in the warehouse before they even look to arrange fitters so we ended up with an unnecessary delay in getting the installation.
The installation / fitters were excellent and would get 5 stars if assessed for just them. They did a brilliant job. We have had a minor leak issue the day after the installation was completed but it has taken a week so far for an sign of someone coming to fix it.
Overall a good experience with a few learning points for the company.

Fantastic service by everyone on the Eden team from start to finish. Good to see good old fashioned customer service still exists! Thank you for a great project.

Very happy with the Glass Room and decking products so far. The installation was carried out in a professional manner by the two man highly skilled installation team. They worked extremely hard even during some inclement weather and provided great attention to every last detail including clearing up at the end of each day. We couldn't have asked for more.

From start to finish everything was professional. The salesman explained the product perfectly the surveyor pointed out a problem that he overcame with a redesign. The fitting team were fantastic.

Delivery of goods was on time and the staff worked well to bring them through the house.The fitters worked well to finish in the two days allotted for the job and were always happy and pleasant to be around.

The ease of the process altogether was easy- ordering , delivery and installation. Although it did take longer than anticipated due to supply it worked out okay in the end with the installation carried out in the sunshine. It was all coordinated( delivery of equipment and organisation of installation team) and worked well. I was particularly impressed with the Installation Team( Simon and Bradley) from up north who worked long days, hardly stopping and were courteous and a pleasure to have on site.

I was very impressed with Eden. A small family run company that has expanded due to its success in serving customer’s well. As a single person, I was apprehensive at the thought of forking out a large sum on a building project…….I needn’t have worried. Eden is a company you can trust. From the very outset, they were knowledgeable, polite and did not give me the hard sell. I was lucky enough to take advantage of an offer that gave a substantial discount and when the glass roof turned out to be a few inches smaller than originally anticipated they gave me a further discount without being prompted– not many companies would have done that. I explained that I could not have it fitted until the builder had finished the garden wall – not a problem, they put my order on hold for many months. The men who came to fit it, Jack and Josh were a credit to their company. Hard working, polite, helpful, clean and tidy workers who soldiered on through the blazing heat………I could not fault their work ethic and skill. I am really pleased with my finished veranda – I can throw open the bi-fold doors for the dogs and not worry if it is raining, I have a log store and a lovely dry outdoor area for rainy summer dinner parties. I am so glad I went for it, and so glad I chose Eden – their products are German designed and have inbuilt draining, I run mine into a large water butt – this is structural engineering at its best. I should also add, that my area was a challenge – a horse shoe shaped area that required brackets and packing – but they did a sterling job. 5 star!

This is my experience with Eden Verandas Ltd they have tried to prevent me letting the public know my experience, what does that tell you.
Untrustworthy company
Once you sign the contract everything from what
Agreed
Substandard installation
Joists for subframe cut too short
Drainage pipes don't connect up right
Wrong deck installed
Refuse to install correct one
Installation was so bad they had to pull the deck up 3 times and used same screws 3 times now screws are so far down they're almost coming through
If you value your money and your sanity avoid

Although I had to wait a while it has been worth it 100%. The quality of the construction and the Fitters Sergio and Anthony were incredible, meticulous and so professional. Worth every penny and I can now appreciate my garden at the same time as being comfortable come rain, sun and Wind.

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This would be 5 star if the communication between the company and ourselves had been better. It took a total of over 6 months from ordering to installation.We had to take the initiative and phone before any updates were given, original date for installation was late October -actual installation 23rd March! However, the delivery and installation teams were excellent and we are very happy with the completed veranda.

Really liked the quality of the product and the helpful service from beginning to end. The installation went ahead when promised.
The finished job is excellent and really enhances the full use of our home and will be a good selling point if we ever decide to move.

Resolved an issue quickly over the phone after chatting to one of their installation guys which saved me £65 call out charge.

7th March update -
A couple of days after writing the review below, I was phoned by a senior manager who arranged the repairs very quickly and now the glass room is fully operational again. Thank you for the swift resolution but it shouldn't really take a bad review and a mangers involvement to resolve basic customer issues.

My glass house was installed last summer and has developed a couple of minor faults - not a huge problem until you add in the diabolical customer service. I am the customer have received didly squat service! It’s been 4 weeks now since I reported the issues and each week I phone and I’m told that either Rebecca or Laura will call me back that day to discuss and book in the repair - each week they don’t bother. Yesterday when I rang and received the same “oh don’t worry Rebecca or Laura will ring you back” I made a bet that if they did I would buy the whole team cream cakes and deliver them to the offices - needless to say I won’t be needing to send the cakes anywhere. If anyone from Eden actually reads this reviews, I would be grateful and flabbergasted if someone could actually phone me…..

Very poor customer service. They don’t let you know what is happening. It takes nearly a year to receive your order.

Overall very pleased with the look of the product.

I was impressed with the fitters’ determination to finish the job in one day, but this meant the final stages were undertaken in the dark. As a consequence we needed someone to come along the next day to sort out some snagging issues. Promptly done, but rather took the shine off the whole process.

First, the finished verandah is of good quality and was installed professionally. The issue is that the build and installation are both contracted out (the verandah was made in Germany). Eden's role was the sales, admin and customer service all of which was lacking. The sales pitch seriously underestimated the delivery period and even told us the 12 weeks indicated on the website was actually decreasing. Our installation required planning permission which took 7 weeks, but the whole process took 30 weeks. So, making an allowance for planning, it took almost twice the time we were told when we signed on the dotted line. The slick sales pitch seriously over promised. Throughout this process we had a difficult relationship with Customer Services, receiving wrong information on a number of occasions, frustrations as we were passed between departments and having to correct them a number of times when trying to finally arrange installation. The people at Eden are all very pleasant but it was a frustrating and drawn out process which could have been avoided with just a little more care. I guess time will lead us to forget the frustrations and enjoy the product which, to date, we are very pleased with. Would I recommend Eden? I think one pays a premium over their competitors and for this one should expect slick service. So, probably not.

I ordered the Cadiz. It is at the more expensive end of the awnings market, but so far looks good value for money. It is an attractive, robust looking system, for a difficult space.
Everyone I have encountered from Eden Verandas has been very professional, polite and the company has a strong customer service ethos. So far I wouldn't hesitate to recommend them. Only time will tell if the Cadiz and its installation is as good as it appears, but I'm feeling confident.

NB it was built to order, so allow plenty of lead time.

The process was really good until they have received payment. I have a cracked glass which happened with installation and although acknowledged by Eden Verandas and agreed to replace, nothing has happened for almost a month now! I was chased for payment but conveniently forgotten about the after sale service element.

After sales service is shocking, calls are NEVER returned. Job not finished after 7 mths. After fitting and billing me, they never came back to fit the sensor and I never managed to get an appointment. Thousands of pounds in a hole, awning that does not work, no commitment to put it right.