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Eden London Anmeldelser 7

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TrustScore 3 ud af 5

3,1

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Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Kontaktoplysninger

3,1

Middel

TrustScore 3 ud af 5

7 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 75 % af deres negative anmeldelser

Det tager typisk over 1 måned at svare

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere
Bedømt til 1 ud af 5 stjerner

Poor quality jacket sent, not as pictured on website

I ordered a jacket for my father's Christmas present on the 30/11/25. It was not sent from London but was sent from China and took 3 weeks to arrive. It certainly was not the jacket that I ordered. It was very poor quality and had no labels inside the jacket. It definitely was not worth the price that I paid for it. I immediately contacted them to try and return the item for a full refund but as yet I have had no response from them. Very disappointed, I would avoid buying from them.

30. november 2025
Uopfordret anmeldelse
Bedømt til 4 ud af 5 stjerner

The sleeve are to wide ??????

Honest feedback after my order... the jacket looks nice but the sleeves were too long and too wide for me. I had to stich it my self to fit my arms. For the price it didn’t feel worth it, so I wouldn’t recommend this one and I regret buying this.

9. november 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Lovely for the office!

I have bought 2 pairs already. Bare in mind these are not wide fit, but pretty comfy for a wellie. I walk 30 mins to work and the are sleek and perfect for nice. Put together look. Not looking like a typical wellie but I dont have to worry about rainy days anymore. Leakage is 0%. Easy to put on. Would recommend again and again :) The only downside is that they peel after a good wear and rubbing against one another every day (or maybe its my type of walking) so I buy them every season.

20. oktober 2025
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Eden London have eventually contacted me to apologise but I have been refunded by my bank. I had the goods laying around my house for a few weeks but put them out to charity.

Ordered a jacket and shorts, the jacket did arrive not from London at all from China by the looks of it. Very poor quality jacket that I wish to return but the Eden London website has vanished. I will be chasing a refund.
Yes I do accept that you are a small company but you should not waste your time and mine, sending this type of rubbish through. I have photos of the garments that were sent if you are interested?!!

18. august 2025
Uopfordret anmeldelse
Eden London-logo

Besvarelse fra Eden London

Hi Mike,

We’re truly sorry to read this — it’s really upsetting to know your experience hasn’t met expectations. We completely understand how frustrating it must feel when something you’ve ordered doesn’t arrive as hoped.

To clarify, Eden London is a UK-registered brand operated by a small local team. While we do partner with international fulfilment centres to help manage stock and delivery, all of our customer service and operations are handled here in the UK. We never want this to cause confusion, and we’ll be reviewing how this information is communicated on our website to make it clearer.

Please contact us directly at info@eden-london.com
so we can look into your order and sort your return or refund properly. Even one unhappy customer matters a lot to us, and we’d really like to put this right for you.

We’re a small team doing our best every day, and messages like yours — while difficult to read — remind us why we need to keep improving.

Warm regards,
The Eden London Team

Bedømt til 1 ud af 5 stjerner

Handcrafted Leather Oxford Shoes

Ordered some nice looking 'handcrafted leather Oxford shoes' with the promise of a 14 day money back guarantee.

What arrived was vegan leather shoes of questionable durability, IN THE WRONG SIZE, AND IN THE WRONG COLOUR.

eden-london.com not even acknowledging email requests (4 so far) for refund.

13. august 2025
Uopfordret anmeldelse
Eden London-logo

Besvarelse fra Eden London

Hi Mr Fowler,

We’re genuinely sorry to hear this — it’s very upsetting to know your experience left you feeling frustrated and disappointed. That’s never what we want for anyone who shops with us.

To clarify, Eden London is a UK-registered brand operated by a small local team. While our fulfilment partners are based internationally to help speed up delivery, our customer support and operations are fully managed here in the UK. We always reply to messages, so if you haven’t heard back, it’s possible our emails may have landed in your junk folder or not reached you at all.

Please email us again at info@eden-london.com
with “Trustpilot” in the subject line — we’ll personally review your order and make sure your refund or replacement is handled right away.

We’re a small team who truly care about doing things properly, and it’s honestly hard to read when someone feels let down. Feedback like yours keeps us pushing to do better and communicate more clearly.

Warm regards,
The Eden London Team

Bedømt til 1 ud af 5 stjerner

Buyer beware

Buyer beware. A facebook ad lured me into buying two pairs of shoes, a dress and a shirt. A quick order confirmation arrived and eventually after two weeks so did the items. The shoes were the wrong size and the garments of questionable quality, neither of which I would dress my dog in. Despite emailing Eden to tell them I would be returning the items because they were the wrong size, I have heard nothing. They are not UK based. I will be pursuing my refund.

27. juli 2025
Uopfordret anmeldelse
Eden London-logo

Besvarelse fra Eden London

Hi Julie,

We’re truly sorry to read this — it’s really upsetting to know that your experience left you feeling disappointed and misled. We completely understand why you’d be frustrated, and we never want anyone to feel that way after shopping with us.

Just to clarify, Eden London is a UK-registered brand operated by a small local team. While we partner with international warehouses to help with stock management and faster fulfilment, all our customer service and operations are handled here in the UK. We work hard every day to do things right, and it’s disheartening to hear that we’ve fallen short in your case.

Please email us again at info@eden-london.com
and include “Trustpilot” in your subject line — our support team will make sure your message is prioritised and that your order is reviewed straight away.

We’re a small team that truly cares about our customers and we take feedback like this to heart. It helps us learn and keep improving, even when it’s hard to read.

Warm regards,
The Eden London Team

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

Læs mere om andre typer anmeldelser.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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