Eddie Wright Car SupermarketAnmeldelser 

The car itself—a white 2024 Hyundai Kona Electric—is fine. It is proving to be a reliable and practical daily driver, allowing me to keep my other cars purely for leisure use.

Unfortunately, the customer service and aftercare have been disappointing.

I travelled from the North East to collect the car at the agreed time at Eddie Wright’s in Scunthorpe, only to be kept waiting for well over an hour before the handover could begin. After such a long journey, this was frustrating and set the tone for the experience.

During the handover, I was informed that the vehicle only had one key. For a 2024 vehicle, I consider this unacceptable. I was simply told that a replacement would cost me several hundred pounds. There was no offer to source the missing key or adjust the purchase price to reflect its absence.

When inspecting the vehicle, I also noticed an interior plastic trim panel was missing. I was told it had already been ordered and would be sent to me.

I then queried the absence of any charging cables. I was assured I would receive both a standard 3-pin charging cable and a Type 2 charging cable. After repeatedly asking on the day, I eventually received the Type 2 cable before leaving. I was told the 3-pin cable and the missing trim panel would be posted to me the following week.

That was in May 2026. It is now July 2026, and despite several emails, I have still received neither item.

My first email was acknowledged by Steve Hedges, who said he would follow it up. However, nothing arrived. One aspect of that exchange that struck me as unprofessional was being addressed as “bud”. That may be acceptable between friends, but as a customer spending a significant amount of money on a vehicle, I expected a more professional level of communication. I have since sent further emails, all of which have gone unanswered.

I was also disappointed by the level of professionalism during the collection itself. Steve frequently used unnecessary profanity throughout our interactions, which I did not consider appropriate in a customer-facing environment. In addition, while driving me in a Tesla to arrange the vehicle tax, his driving was, in my opinion, unnecessarily aggressive, with rapid acceleration, hard cornering and speeds that appeared to be well above the posted limits. It certainly did not inspire confidence.

Overall, I’m pleased with the car, but buying a vehicle is about more than the product itself. Good aftercare, professional communication and following through on commitments are equally important. Unfortunately, my experience in those areas fell well short of expectations

BOUGHT FIESTA FROM TOM MADE ME FEEL COMFORTABLE AND IM REALLY HAPPY WITH MY PURCHASE!! THANKS TOM!!

They are all smiles til it comes to the after sales. Sent me 2 hours home with a car that should have had the boot fixed. Just told me to do it on warranty. The car was not fit for purpose especially with my dog in the boot. Never get back to you despite numerous calls. I think you can alot from a business once they have your money and it's been shocking.

Relaxed buying experience, Lewis looked after us really well on a hot day! Top customer service, knowledgeable, friendly, and not pushy at all! Thanks so much!

BOUGHT ASTRA VXR FROM TOM - VERY HELPFUL AND POLITE. EXCELLANT COMMUNICATION. I WILL DEFINATELY PURCHASE ANOTHER VEHICLE FROM TOM.

Service is great Lewis helped and absolutely smashed it out of the park with customer service

Very poor customer service,from sales to garage. WOULD NOT RECCOMEND Bought car, sold extra warrenty on the car, there is now a fault, very quick to take my money for diagnostic, been ignored, fobbed off ever since. The warrenty team every day, we will look into it phone you back later today, phone you tomorrow, i will book you into diary, they dont ring, they dont sort it frustrating, absolute disgusting.

Friendly service explained things well

Overall the car I bought is what I expected apart from one problem. When we viewed the car it had to be jump started, it was an ex motability car and had been in the system several months before I bought it so not surprising, I was assured it would be sorted before I picked it up. It broke down twice within the first 2 weeks with battery related faults. I rang the service department and waited all day for them to ring back which they didnt. Got RAC out and they checked the battery and plugged their computer in, battery was faulty and was bringing up every fault you could think of. I got the RAC to install a new battery, while clearing the faults the RAC guy noticed the same faults logged in the cars memory from 2 days before I picked the car up so it was sold with a fault the service department knew about, but was still ticked off on the warranty checklist. I have spoken to and e mailed the service dept, salesmen, accounts, and management most days for the past 3 weeks to be reimbursed for the battery only to be fobbed off, lied to and ignored. They did nothing to help when it broke down and they won't reimburse the £200 I paid for the battery.

Would 100% recommend purchasing a car from Eddie Wrights. There was no pressure and Lewis was extremely helpful, making the process as smooth as possible.

VERY EASY PROCESS FROM START TO FINSH..BOUGHT A MERCEDES A CLASS FROM TOM

I reported the fault with the front parking sensors the day after purchasing the vehicle. I immediately recognised that the sensors were not functioning correctly and raised this with your colleagues. Despite doing so, my concerns have not been properly addressed and I have now been attempting to resolve this matter for approximately six weeks.

I have been advised that I must pay £60 for diagnostic work to investigate the fault. However, as the fault was reported immediately after purchase, I do not believe it is reasonable for me to bear the cost of diagnosing an issue that was clearly present at the time of sale.

Under the Consumer Rights Act 2015, goods supplied by a dealer must be of satisfactory quality, fit for purpose and as described. Given that the fault was reported the day after purchase, I expect the dealership to take responsibility for investigating and resolving the issue but no, I am being ignored.

Avoid at all costs. No ownership, no accountability or respect shown from the dealership despite my calm attempts to resolve.

I will now be seeking legal action

Can't really complain. First time buying a car in 12 years but having decided on what I wanted, was assisted by Lewis who took me through the full process with no issues whatsoever

Just bought my first car from Lewis and honestly couldn't have asked for a better experience. He was really friendly, easy to talk to, and made everything simple to understand. As a first-time driver, I had loads of questions, and he was patient and happy to help with all of them.

The car was exactly as described and in great condition. The whole process was smooth, stress-free, and I never felt pressured at any point.

I'd definitely recommend Lewis to anyone looking for a car. Thanks again for all your help – I'm really happy with my new car!

Excellent Bought a Renault Arkana from, here Tom was our sales guy and couldn't have asked for more he made the whole process smooth and hassle free.

We bought a car from Eddie Wrights. Lewis was the sales man, very knowledgeable, no trying to push things onto us which we didn’t need. Handover was very straightforward, friendly guy highly recommend you ask for Lewis.

Every body was very helpful and patient. They gave clear explanations. There were a lot of cars to choose from. While waiting we got good service. Tom was amazing. He supported us through and made buying car easy

Excellent service from Lewis on the sale of my new car. Very friendly and accommodating. Been very helpful throughout the whole process of buying my car. Would recommend using this garage and Lewis as your sales rep.

I purchased a vehicle from Eddie Wright Ltd in April 2026. While the vehicle itself has ultimately been verified as safe following a stressful period of uncertainty, the customer service and aftersales care from this dealership have been awful.
Within 48 hours of taking delivery, the vehicle appeared to be leaking engine oil. When the dealership collected the car to inspect it, their communication was practically non-existent. I was never given a clear explanation for the initial issues, and I was forced to constantly chase them for basic updates on the vehicle.
To make matters worse, after they returned the vehicle assuring me it was fine, an oil warning light immediately began flashing on the dashboard. Because of the lack of transparency and poor diagnostic reassurance from Eddie Wright's service team, I ended up getting an independent mechanical inspection just to get peace of mind that the engine was fine and the car safe to drive.
Throughout the entire ordeal, I have received zero apologies for the stress caused, there was no offer of a courtesy car whilst they ‘investigated’ the issue, no accountability was taken for the conflicting information, and there was no proactive communication. During my time dealing with them, it became glaringly obvious that the busiest person at this dealership is the one in charge of handling complaints, which tells you everything you need to know about how this business is run.
Advice to potential buyers: If your purchase goes perfectly, you will likely have a smooth experience. However, if you are unfortunate enough to experience an issue after taking delivery, be prepared for an incredibly rough ride. You will be ignored, left in the dark, and forced to do all the chasing yourself. Based on the abysmal standard of care I received once the cash had changed hands, I cannot recommend Eddie Wright Ltd.