Ecualama Anmeldelser 2.840

TrustScore 5 ud af 5

4,8

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

The product is a quality product at a fair trade price…comes with some Nice extras in the box and thoughtfully packaged as well as extremely fast shipping despite it being an import that goes through... Se mere

Bedømt til 5 ud af 5 stjerner

I love the ponchos I purchased from Ecualama. They're both of high quality and as described on the website. Ecualama's service -- the marketing, billing and shipping -- was top notch, too.

Bedømt til 5 ud af 5 stjerner

Produkty najwyższej jakości zgodne z opisem. Firma bardzo szybko wysyła zamówienie. Jest również pomocna w przypadku problemów z dostawą ( kurier nie zawsze terminowo realizuje dostawę). W przesyłce z... Se mere

Bedømt til 5 ud af 5 stjerner

Received 4 blankets in record time, on schedule as promised, in perfect condition and am so pleased with the quality and specifications "as described." They're beautiful, edges are hemmed, colors are... Se mere

Virksomhedsoplysninger

  1. Overtøjsbutik
  2. Dekorerings- og boligindretningsbutik
  3. Eksportør af kunsthåndværk
  4. Hattebutik

Om Ecualama

Skrevet af virksomheden

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About ECUALAMA

Our story is one of handcrafted tales. We do our best to support local communities of artisans in Ecuador, especially in the world's famous Otavalo city. Our goal in ECUALAMA is to help local artisans to represent hand crafted, fair traded, natural products all over the world. Be a part of the ECUALAMA story.


Kontaktoplysninger

4,8

Fremragende

TrustScore 5 ud af 5

3 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 50 % af deres negative anmeldelser

Det tager typisk over 1 måned at svare

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

Suggestible.

Bought two ponchos, came (to Europe) in a week without a hiccup. One is Alpaca, the second Lama wool. Both seem well made and pleasant to touch. Each is made by a different technique, the Numambi The weather got warmer recently, so it's difficult to judge how warm they are :). Both socks and gloves that came as a present are of a smaller size. Overall highly suggestible (provided you want a poncho).

27. januar 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Beautifully made and soft

I received my blanket nicely packaged and secured, and it is lovely. So soft and comforting! The colors were a little darker than what showed online, in particular the blue was not as light which I would have preferred, but overall it is beautifully made and well worth the money.

22. december 2025
Bedømt til 5 ud af 5 stjerner

Commandé en période de fête tout…

Commandé en période de fête tout d’abord merci et gratitude pour la carte le petit mot le chocolat et la paire de gants cela m’a touché . La livraison a était rapide (en France)
Je mesure 1m76 78 kgs et il me va parfaitement capuche compris . Très content du produit en lui même.

5. januar 2026
Uopfordret anmeldelse
Bedømt til 2 ud af 5 stjerner

Not alpaca wool! Plastic mix

Not alpaca wool! I spent a lot of money on a blanket and it came smelling HEAVILY of chemicals. I have a lot of experience with alpaca wool and this is NOT what was advertised at all..I purchased this as a Christmas gift and it was NOT CHEAP. This product is mixed with plastics!!! I am very disappointed and upset. The reviews on here do not reflect the quality of the product nor the honesty of the company!

25. december 2025
Uopfordret anmeldelse
Ecualama-logo

Besvarelse fra Ecualama

Hi there — I’m really sorry your gift experience felt disappointing. Thank you for telling us so we can fix it.

I’ve checked the item you purchased and it’s our 100% llama wool blanket (not alpaca). It’s hand-woven by our partner artisans in Ecuador and contains no synthetic fibers or acrylic. Llama and alpaca are both camelid fibers, but they feel a bit different: llama is a touch more robust, while baby alpaca is extra silky.

About the smell you noticed: natural animal fibers can carry a distinct scent when they’ve been sealed for a long journey. Wool fibers contain natural oils/waxes (often referred to as lanolin). Llama fiber has very little compared with sheep’s wool, but when any natural oils are concentrated inside a sealed bag, some people perceive the first whiff as sharp or even “gasoline-like.” That’s a normal, temporary odor from the fiber’s natural oils—not plastics or chemical softeners—and it clears quickly with a little care:
• Air it out 24–48 hours in a dry, shaded place.
• Light steam or a cool iron through a pressing cloth helps.
• Optional: a gentle cold-water soak with a wool-safe soap, then lay flat to dry (no fabric softener).

Your trust matters more than any explanation. If the blanket isn’t what you hoped for, we’ll make it right. Please email us here with your order number to info@ecualama.com and we’ll sort everything for you promptly.

We stand behind our artisans and materials, and we want you to feel great about both the quality and the story behind your purchase. Thank you for giving us the chance to make this right.

Bedømt til 5 ud af 5 stjerner

The delivery was quick and efficient

The delivery was quick and efficient, and I was delighted with the lovely bonus gift that accompanied my order. The blanket is stunning, with its vibrant and soft colors. I would definitely suggest this to others!

26. december 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Absolutely exceptional store!

Absolutely exceptional store!
Their products are of superb quality, comfort and style.
I received a queen size blanket as a gift from Ecualama - fell in love with it and then bought a queen size blanket and a hat for my boyfriend this Christmas 🎄. They wrote my holiday wishes on a gorgeous postcard from Ecuador!
I was blown away 🤩.
They even sent me free bracelets, gloves and delicious chocolate- all hand crafted! Love your stuff!!!🫶🏻💋
Thank you so much for that 🥰

16. december 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Produkty najwyższej jakości zgodne z…

Produkty najwyższej jakości zgodne z opisem. Firma bardzo szybko wysyła zamówienie. Jest również pomocna w przypadku problemów z dostawą ( kurier nie zawsze terminowo realizuje dostawę). W przesyłce zawsze jest miła niespodzianka. To nie pierwszy mój kontakt z tą firmą i serdecznie ją polecam.

21. november 2025
Bedømt til 5 ud af 5 stjerner

Soft, warm, fast, and accurate

Delivery was fast and the shipment was accurate. I ordered several ponchos and the only thing I wished I paid attention to was the weight and thickness of my products. My product are warm soft and colorful,

21. november 2025
Bedømt til 1 ud af 5 stjerner

Nice to look at, but not very warm.

Due to vagaries in their website, I wound up buying 3 queen size blankets. The blankets are visually very pleasing, but they are so thin that their thermal characteristics are wanting. I would not buy another.

10. november 2025
Uopfordret anmeldelse
Ecualama-logo

Besvarelse fra Ecualama

Hi there—thank you for the honest feedback. I’m sorry for the confusion on our website and that the blankets didn’t feel as warm as you hoped.

This particular queen collection is woven to be lightweight and breathable for year-round use, which can read as “thin” compared to heavy winter bedding. If you’re after a winter-ready layer, our llama wool range have a denser construction that retains more heat.

We’d love to make this right and guide you to a warmer option that truly fits your needs. Please email us at info@ecualama.com with your order number — we’ll give you a tailored recommendation and extend a little thank-you for the trouble.

Every piece is hand-woven in Ecuador by our partner artisans, and your comfort matters as much as the craft. We appreciate the chance to earn back your trust.

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