Eco Partners Ltd Anmeldelser 12

We were persuaded to buy a battery for our solar system by their salesman... which has turned out to be a total waste of money.
Based on it's initial performance the battery would take 26 years to pay for itself, which is bad enough. However, the manufacturer installed bug-filled software on our system (remotely) in August 2024, which has caused numerous issues, the system started importing energy at night to charge the battery, the battery stopped discharging below 30% and after a "temporary" fix in November 2024 the system now uses 25% of the battery capacity simply to run... which Ecopartners say is normal.
The customer support initially simply passed on our emails to the manufacturer and were not interested in providing updates... because the manufacturer has NO interest in them as a small insignificant player.
They closed out our "Fault No." on their system without telling us and 18 months since the problem was created by the updated software they have said there is nothing more they will do... so not just a waste of money but a waste of time too.
There a re many other better companies you can choose in this industry.
———————————
The response from Ecopartners is inaccurate and misleading… the system originally imported a negligible amount of energy, but now imports 25% of the batttery capacity.
I was told that they would normally replace the battery in this situation…. But have refused to do so.

We had aircon fitted which I wasn't present for while the work was done. At first all seemed to be fairly tidy inside the house apart from the hole I'll need to fill next to one of the units. More annoyed at the lack of respect from the workmen, whilst I expected mess outside, where they actually managed to use a bin instead of the obvious black waste bin which contained bagged waste and a plastic bin liner they chose the obvious green waste bin situated next to it not just to throw packaging but whatever white gunk which I am still trying to scrub off the sides. Not the first time this company caused me an issue but it will be the last.

We have been customers of Eco-Partners since 2012, during that time they have monitored and maintained our array. Occasionally they have highlighted an issue and rectified it promptly under the maintenance agreement.
This summer we decided to extend the array onto our flat roof extension. Eco-Partners were the obvious choice. The installation was undertaken promptly, efficiently and tidily.
Eco-Partners are easy to contact by email and telephone, and if necessary return calls and emails promptly. We are very happy with the service and support we receive from Eco-Partners and look forward to many more years as their customers

We have just had our reroof, solar and battery completed by the guys from Eco Partners and we are absolutely delighted. The work was done to our requirements and included installing TLX Gold insulation, in roof panels to 3 elevations, replacing the guttering, soffits and facias, installing a battery with 3 MPPTS and EPS.
The standard of workmanship is excellent and the whole job was carried out with care and consideration.
All in all.i would highly recommend Eco Partners.

Each time I have called ECO partners the people I have spoken to have been friendly and very helpful. When we have needed help with problems they have been dealt with speedily and efficiently. So often when you call companies today, it takes ages to be put through to the right person, whereas getting in touch with a friendly voice at ECO Partners is easy. Thank you for all your help and I can highly recommend this company.

Incredible team at Eco Partners installed Jinko Tiger Neo 54c 415W N-Type solar panels and batteries across 5 buildings on site at Northcliffe Environmental Enterprises Team (NEET) in Shipley. The team were professional, knowledgeable, friendly and respectful of our team members at NEET including them in some of the work which was positive. They also provided after care support and help with understanding the Enphase app so we can already see how we will be saving money and are less reliant on the national grid. I would recommend the company without reservation.

Had a battery and inverter installed and the experience was great from quotation to installation and follow up. Post the installation I had a problem with my car charger Eco Partners reacted professionally and were the ones who came up with a solution. Never had a problem getting hold of them and they responded quickly every time. First class.

Recently had a system installed and so far I’m extremely happy. I spent quite sometime choosing whom I’d like to supply and fit my PV and battery setup, and eventually went with Ecopartners. All emails and questions that I sent were answered promptly and professionally.

On the morning of installation the team arrived on time, and efficiently went ahead with installation. By late afternoon my system was up and running.

Any subsequent questions that I’ve had since installation either by phone or email have been answered almost immediately.

I will definitely use Ecopartners again!

Just over 12 months ago Eco Partners fitted my system, it is a 5kw Gen3 inverter, 16.4kwh of batteries and 7.8kw of panels east/west. I've been leaving the review for 12 months to see how it went on. I've also got a heat pump and ditched the gas 2 years ago (not by Eco Partners) and very please how everything has worked out with all the systems together.
I've worked out the total cost of our energy bill for 2023 and we are actually £67 in profit. This is due to the charging and discharging on octopus flux in summer and using octopus go in winter, this makes a saving of almost £3k of energy which now gives me a payback time of 7 years for everything.
They also replaced my whole roof while they was installing the panels which was a bonus so no need to touch it again in my lifetime.
Would I recommend them? Without a doubt and I wish I'd have known them when I was having my heat pump done as they would have been my first choice as well.

I recently had the pleasure of getting solar panels installed on my roof by this (local to me) company. Not only was the installation process efficient, but the system was also commissioned on the same day, accompanied by a quick tour of the hardware and account setup for the GivEnergy portal. The team's was very friendly and professional what made the entire experience enjoyable.

Their punctuality and attention to detail were impressive this installation had really smooth workflow.

Throughout the installation, the team's expertise was evident as they installed the nine panels. the team filled me with confidence and trust in their work.

What stood out was the same-day commissioning of the system. The team efficiently completed the necessary setup, providing a quick tour of the hardware and guiding me through the account setup process for the GivEnergy portal - so I can monitor and manage my solar energy production.

The GivEnergy 3.6kw inverter 2nd gen and 9.5kWh went through the calibration overnight and I was up and running on following morning.

In conclusion, the solar PV installation performed by this company was exemplary. The team's efficiency, same-day commissioning, and their friendly approach made the entire process effortless and enjoyable. I highly recommend their services to anyone considering solar panel installation, as they provide top-notch professionalism and outstanding results.

Hope this review help

EcoPartners installed a GivEnergy Solar and battery system in for me last year. The sales consultation lead up and final installation was all completed very professionally.
When I had a problem earlier this year with one of the key components under warranty, the boss stepped in personally and got things moving.
Longer, sunnier days are fast approaching and with help from Octopus Flux I’m now hopefully going to be reaping the benefits and actually profiting from this system.
I’ll be ordering more from EcoPartners when I can afford it.

Had extra solar panels and battery system fitted, and it’s all been excellent.
Enphase specialist that seem to know their stuff and knew the best Giv Energy battery system for me,