After trial (and lots of error) we discovered Ecoblaze Charcoal Briquettes for our Green Egg. Simply the best clean and odourless briquettes that allow you to cook expensive ingredients without fear o... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Good overall experience, nice website, great product range and very competitive pricing inc free next day delivery. The only negative was the “delivery” aspect, I ordered at 2:20pm on 22nd and... Se mere
Virksomheden har svaret
Content was good as previously, contained in hessian bags further enclosed in cardoard boxes which strained to constrain the bags! It was easier to move the bags, which, although heavier, were better... Se mere
Virksomheden har svaret
This was my 2nd order of these firelighters. I discovered that the first order front September 2025 , whilst they work well, were used up sooner than expected and calculated the box had contain a max... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om ecoblaze
Skrevet af virksomheden
Ecoblaze stands as a champion for natural, sustainable, quality products. We have worked with the same suppliers for many years. This ensures consistent quality and as we grow, our partners grow with us.
We are part of White Horse Energy, the largest online retailer of wood based home fuels in the UK. We have achieved this through a commitment to product quality, backed up by a dedicated and passionate team. If you aren't yet an Ecoblaze customer, you might want to check out what our customers say about us
We are part of White Horse Energy, the largest online retailer of wood based home fuels in the UK. We have achieved this through a commitment to product quality, backed up by a dedicated and passionate team. If you aren't yet an Ecoblaze customer, you might want to check out what our customers say about us
Kontaktoplysninger
White Horse Energy, 1st Floor, Globe House, Love Lane, GL7 1YG, Cirencester, Storbritannien
- 01285402000
- sales@ecoblaze.co.uk
- ecoblaze.co.uk
4,4
Fremragende
548 anmeldelser
Har besvaret 77 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
It does exactly what it says on the tin
Delivery was prompt and the product did a superb job of renovating my stove which had some rust after a chimney leak. A light sand and three applications and it is as good as new. The cream is easy to apply and there is no danger of damage to surrounding areas or runs as with a spray. I highly recommend it.
18. februar 2026
Besvarelse fra ecoblaze
Hi Neil,
Thank you for your fantastic feedback! We’re delighted to hear that the product worked so well in renovating your stove and that you found it easy to apply. It’s great to know the finish turned out as good as new and that you appreciated the control compared to using a spray.
We really value your recommendation and your support.
Kind regards,
KM
Besvarelse fra ecoblaze
Hi Janet,
Thank you for your feedback! We’re pleased to hear that you were happy with the price and that your delivery arrived on time.
We really appreciate your support.
Kind regards,
KM
Ecoblaze are tops.
Great company as they always deliver. Great prices and speedy delivery. I highly recommend Ecoblaze.
22. februar 2026
Besvarelse fra ecoblaze
Hi Roger,
Thank you for your fantastic feedback! We’re delighted to hear that you’re happy with our prices, speedy delivery, and consistent service.
Your recommendation really means a lot to us — thank you for your continued support of Ecoblaze.
Kind regards,
KM
Besvarelse fra ecoblaze
Thank you for the five-star review!
We’re so glad to hear that you’re happy with both the quality of your fuel and the delivery service. We look forward to helping you keep the fire burning in the future! Kamva - CS Team
Good product and nice sized as we have…
Good product and nice sized as we have had some previously from other companies which were rather small and therefore we ended up having to use 2 at a time.
Quick delivery although not 1-2 days as Evri is used which is very hit and miss in our area. Not the fault of Ecoblaze..
16. februar 2026
Besvarelse fra ecoblaze
Gemini said
Thank you for the detailed feedback!
We are delighted to hear that you’re finding the logs to be a much better size than what you’ve received elsewhere—getting that "single-log burn" right is key to making the fuel last.
Regarding the delivery, we appreciate your patience and your understanding that the local courier schedule can vary. We're glad they got to you relatively quickly regardless! We’ll keep your comments about the 1-2 day window in mind as we monitor our shipping partners.
Thanks for choosing Ecoblaze! Kamva - CS Team
A quality product
A quality product, I have tried other options (a bit cheaper) but not the consistent quality,
20. februar 2026
Besvarelse fra ecoblaze
Thank you for the fantastic review!
We really appreciate you highlighting the consistency of our fuel. While it’s often tempting to try the cheaper alternatives, we take a lot of pride in ensuring our quality never wavers so you get a reliable burn every time. It’s great to know that the difference is noticeable!
Thanks for choosing us and for the support. Kamva - CS Team
Excellent products at great prices.
Excellent products at great prices.
I was however disappointed to see my latest order being shipped with the worlds worse courier (Evri).
I know delivery is free and that’s great but I’d rather pay for delivery and have it delivered by a decent courier.
Probably won’t order again.
16. februar 2026
Besvarelse fra ecoblaze
Thank you for your honest feedback. We're glad you enjoyed the product and prices, but we are truly sorry to hear that the choice of courier has discouraged you from shopping with us again.
We know how much a delivery experience can make or break an order, especially in areas where certain couriers are less reliable. We use various partners to keep our delivery free, but we take your comments about wanting a premium shipping option seriously.
I’ll be passing your feedback directly to our logistics team as we are constantly reviewing our courier performance. We’d love the chance to win you back in the future. Kamva - CS Team
Great product Poor service
Using Evri in The Borders means we are highly unlikely to receive our orders the next day as promised. If at all often.
When the boxes were late I tried to contact you but your email bounced back and your phone lines were constantly engaged
16. februar 2026
Besvarelse fra ecoblaze
Thank you so much for reaching out!
We really appreciate your feedback. We will have our technical team look into the issue you experienced with the emails.
We are very sorry to hear about the delays. We will escalate the matter and have out Customer Service Team look into this. Kamva - CS Team
Fast & free delivery-discounted product
Made the order via the Facebook webpage as the product was on offer (50% cheaper than I usually pay). Ordered at the weekend, product arrived on the following Tuesday. Great comms throughout with fast and free delivery 👍
15. februar 2026
Besvarelse fra ecoblaze
Thank you for the fantastic 5-star review!
We’re so glad you were able to snap up that deal on Facebook—50% off is a win in anyone’s book! It’s great to hear that the communications kept you in the loop and that the delivery arrived so quickly after the weekend.
We appreciate the support and look forward to seeing you for your next order! Kamva - CS Team
Quick response.
15. februar 2026
Besvarelse fra ecoblaze
Short and sweet—we love to see it!
Thank you for the review. We aim to keep our support as efficient as possible, so it’s great to know you appreciated the quick turnaround. Kamva - CS Team
Great value for money and these are…
Great value for money and these are great firefighters.
15. februar 2026
Besvarelse fra ecoblaze
Hi Janet,
Thank you for your feedback! We’re delighted to hear that you find our firelighters great value for money and effective for lighting fires.
We really appreciate your support and look forward to supplying you again soon.
Kind regards,
KM
Fantastic product and delivery was…
Fantastic product and delivery was ahead of schedule. Well done, Ecoblaze. Top service 🌟🌟🌟🌟🌟
20. februar 2026
Besvarelse fra ecoblaze
Hi Mark,
Thank you for your fantastic feedback! We’re delighted to hear that you’re happy with the product and that delivery arrived ahead of schedule.
We really appreciate your support and the 5-star rating — it means a lot to us!
Kind regards,
KM
Great delivery service
15. februar 2026
Besvarelse fra ecoblaze
Hi Craig,
Thank you for your feedback! We’re glad to hear you were happy with our delivery service.
We really appreciate your support and look forward to supplying you again soon.
Kind regards,
KM
Essentially fires
Couldn’t manage my firebox without Ecoblaze, be it starting my fire or boosting the embers
8. februar 2026
Besvarelse fra ecoblaze
Hi Carol,
Thank you for your wonderful feedback! We’re thrilled to hear that Ecoblaze firelighters make managing your firebox so much easier, whether starting a fire or boosting the embers.
We really appreciate your support and look forward to supplying you again soon.
Kind regards,
KM
Excellent products across the range
Excellent products across the range. Speedy delivery. Easy web site
19. februar 2026
Besvarelse fra ecoblaze
Thank you for your feedback! We’re delighted to hear that you’re happy with our products, enjoyed speedy delivery, and found our website easy to use.
We really appreciate your support and look forward to supplying you again soon.
Kind regards,
KM
Fast delivery
Fast delivery. A shame you use evri, left it in front of my gate. Yes gate locked. Delivery was for Monday and it turns up Saturday email arrived after I went to work. How can you work with that?
19. februar 2026
Besvarelse fra ecoblaze
Hi Steve,
Thank you for your feedback. We’re pleased to hear the delivery was fast, but we’re very sorry for the frustration caused by it arriving early and being left in front of your locked gate. We completely understand how inconvenient that must have been, especially with the notification arriving after you’d already left for work.
We’ll be raising this with the courier, as parcels should not be left in unsuitable or unsecured locations, and delivery dates should be adhered to wherever possible.
We really appreciate you taking the time to share your experience, and we’ll use this feedback to help improve our service going forward.
Kind regards,
KM
Very happy with my natural fire…
Very happy with my natural fire lighters, super quick delivery, trusted family company, all good so far.
4. februar 2026
Besvarelse fra ecoblaze
Hi there,
Thank you so much for your kind feedback! We’re delighted to hear you’re very happy with your natural firelighters and that delivery was super quick.
It also means a lot to be described as a trusted family company — we really appreciate your support.
All the best,
KM
Excellent price,’prompt dispatch and…
Excellent price,’prompt dispatch and delivery A++
14. februar 2026
Besvarelse fra ecoblaze
Hi Ewan,
Thank you for the fantastic feedback! We’re delighted to hear you were happy with the price, prompt dispatch, and delivery.
We really appreciate the A++ and your support — we look forward to supplying you again soon.
Kind regards,
KM
Love the products.
Love the products.. but the only thing that’s annoying is, the delivery comes by two different couriers. This is very inconvient. Can they all come by DPD… please?
12. februar 2026
Besvarelse fra ecoblaze
Hi Patsy,
Thank you for your lovely feedback about the products — we’re so pleased you’re happy with them!
We’re sorry to hear that receiving deliveries from two different couriers has been inconvenient. We understand how that can be frustrating. We do use multiple courier partners depending on the product and location to help keep delivery times quick and costs competitive, but we really appreciate your preference for DPD and will certainly pass this feedback on to our logistics team.
Thank you again for your support — we truly value it.
Kind regards,
KM
The products are fine
The products are fine, I just didn't get what I ordered at first.
5. februar 2026
Besvarelse fra ecoblaze
Hi Sarah,
Thank you for your feedback. We’re glad to hear that the products themselves were fine, but we’re very sorry for the mix-up with your order initially.
We appreciate your patience and hope that everything has now been resolved to your satisfaction.
Kind regards,
KM
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.