easylivingmobility.co.uk Anmeldelser 

Disgraceful company if there was an option to leave no stars I would have.
Bought my dad an autobot x mobility scooter it arrived but would not charge up,I sent It back to the company and had to pay £95 but did get that back from them.,No correspondence at all from them, had to constantly e mail and phone to find out what was happening.I was sent a new scooter,again didn’t charge and charging accessories missing. I refused to pay for it to be sent back and they sent a courier to collect which was 2 days late, again no correspondence from them.I asked to speak with the manager conveniently he was in a meeting all day I was told he will ring me, never did, disgraceful service.
Another scooter was sent that did charge when they eventually sent the correct chargers!!! Then the key was stuck so you couldn’t turn it off and take key out. Request a full refund and again a courier to pick it up. They just take your money and then don’t seem bothered with you, no apologies from the company at all for all the problems, not to mention the stress it caused me trying to sort it out.
I would never purchase from this company again

My wife's scooter broke down and after trying to get a repair with company that made it and failing, we found Easy Living Mobility and popped in to their branch in Newcastle-under-Lyme. The lady I spoke to logged it as a repair. I was just having a quick look at the other scooters on display when the engineer came in and quickly started looking at the scooter and testing it. He traced the fault to either the brake component or the lever that controls it and apologised he wouldn't be able to fix it straight away (this was at about 4:30pm) but said he would be able to look at it the next day. We happily left it with them and a little over an hour later my wife received a message to say he had fixed it and we could collect it the next day as soon as they opened. The repair is perfect and they even cleaned the scooter so it looked like new! The cost was incredible value for money and meant my wife was back on the road again! Thank you both very much. We intend to use them again when the service is due on the scooter and would happily recommend them to others.

Here's how it really works...

Easy Living Mobility draw a significant amount of their business from online advertising. Their prices seem VERY reasonable... often they will come in thousands of pounds under any other shop selling the same equipment. This low price makes you automatically think the other dealers are somehow pricing themselves out of the equation, or are just trying to profiteer etc.

What is really happening is that Easy Living are taking advantage of you not knowing how the pricing model works for prescription equipment. Take a prescription powerchair for example. These are priced in two stages. The first is the base price of the product - the price you'd pay for a base with no bespoking to your requirements or clinical attributes. As you progress through an assessment with a clinician the base price rises to accommodate the clinical attributes identified as either needed or desired. The final price is therefore made up of the base price, and then the option prices.

Here's the kicker... the price you end up paying for the equipment may actually end up being more expensive than the pricing seen on other companies websites. Easy Living Mobility achieve this by over-prescribing the equipment - ie. they say you need something when you don't, or they charge you more for each add-on than it would be elsewhere. At this point though you're lured into thinking they are the cheapest so you're under this illusion that there's no point going elsewhere because 'they must be more expensive'. It's a trick that is unfortunately very successful.

If you're wondering whether this can be true and whether such a large company could possibly think of deceiving you like this try this: go to their store listed in Tunbridge Wells... it doesn't exist. They just show this on their website to make you think they have national coverage. You'll unfortunately find your 'local' service is coming from many hundreds of miles away. Tricksy huh?

Bigger isn't always better. If you're not sure whether you're being played get a quote from them and then ring your local reputable dealership and ask their opinion. You may be pleasantly surprised!

Very helpful on the phone and listened to everything I asked. Abigail was so patient with me telling me to take my time. She also went through with illnesses which made you excempt for VAT. She couldn’t have been anymore helpful. I’ve ordered now and can’t wait to get receive it now. There was no pushing you to look at different scooters I had two in mind and she explained the differences between them which settled my mind.

My mum purchased a excel explorer chair from easy living mobility after 2 month the seat split she rang and spoke to somebody in their office who said the they were in partnership with the makers vanos excel medical and that they would sort it within a week. She waited 2 weeks nothing happened and rang easy living again the person on the phone said the makers vanos excel medical were not offering any help to fix the chair for free even though it was only a couple of months old. Apparently the makers vanos excel medical wanted charge £150 to fix the chair which is really annoying!!! We said we would think about it and ring them back.

A week later we rang back and said we werent paying the £150 and easy living mobility said it was not their choice it was the makers vanos excel medical who wanted to charge the £150 easy living were not prepared to offer any help towards the £150 as they said they would be out of pocket because vanos excel medical would charge them £150 the person on the phone was very abrupt and when i told my mum what they had said she was very upset

I am going to write to trading standards and tell them about the terrible experience we have had from easy living mobility in my opinion there is something dodgy about this partnership they have with the makers vanos excel medical and i am worried both companies are ripping off old and disabled people

Bought a scooter from them it broke. They did get this replaced quickly to be fair. Then second scooter broke- I am told they will not pick it up like before- and I cannot take it into local shop but have to package post and insure at my own expense to their central office. Website tells me how fantastic their workshop service is - but not if you buy it online they told me on the phone.They do not make this clear to you. They took a long time to get back to me- other reviews on trustpilot make clear that this response time from them can be problematic. Only bought the scooter from them as I thought it could be repaired at the shop or they would pick it up. The website is totally unclear on this- talks about refunds not repairs- feel very mislead . The postage is rather expensive given the weight. So company have really offered no help for a scooter that is 5 months old. Their website details how they will stand behind the products put you as a disabled person first. So do yourself a favour read the trust pilot reviews they give you a truer picture. As a disabled person you need high quality reliable service especially on something like a mobility scooter. Have contacted trading standards and am going to contact the the trade organisation they are in.

Further to my previous review further dealings with this company have prompted me to warn that they do not in any way consider the customer. They are to be avoided at all costs

Really good service,fast delivery,cheap prices compared to others.unfortunately the item I brought was either faulty or not fit for purpose (I find pride products I have problems with), the company has been very good saying yes send back as soon as we have it the refund will be done

I bought a Mobility Scooter over the phone. The Service was excellent. The Staff was very helpfull and the Scooter arrived the following day. I am very pleased with the whole experience. Highly recommended.

I do not write reviews but have to…
I do not write reviews but have to share experience about this company.
1st of the month I ordered online a mobility scooter with a 4-8 day delivery tag. Only communication was receipt by email. On the 8th I rang to be told it would be the following week 11-15th. On 15th I rang told it would be Monday 18. I rang 18,19 & 20th to be to next day. Interestingly it wasn’t picked up by ups on 18th on standard delivery. On 21st I rang giving a deadline of lunchtime before taking to the press. Within half hour I received a call stating it would be dispatched from manufacturers on overnight to arrive next day Friday. Didn’t arrive. Rang Saturday 23rd stating it was over 3 weeks so for them to cancel the order and refund my credit card. On Monday 25th scooter arrived. I called and as order had been cancelled on the Saturday requested collection. I was told it would be collected Wednesday 27th. It’s now Thursday 28th and still no collection. I rang only to be told my son had rung and questioned why I should be charged for collection. No member of the family knew about the situation so call was never made. Once I started stating that I was told I was being aggressive and had phone put down on me. I’m at a loss as to how a company can survive if this is a snapshot of their customer service

Avoid, they advertise products on their website as in stock for next day delivery, take payment immediately, and then do not deliver.

They then become uncontactable when attempting to get the amount refunded, still waiting for money back for a product that I've never received and cancelled the order.

Appears to be sharp practice designed to make money at the expense of disabled people. Disgraceful.

Beginning to wonder if this is a scam website/company - there are a large number of companies with the same name created and subsequently dissolved on companies house, and since taking my money for a product they couldn't supply, have been impossible to contact, looking at all the recent reviews seem to be many people out of pocket or lied to.

My mobility scooter broke down mid July. Still not fixed and it’s now September. I doubt it will be back before the end of October. Each time I contact them they say they will ring back. They never do. They also tried to void my warranty and charge me double the price of a new battery.

Easy Living, more like RESTRICTED LIVING.. I’ve been waiting over well over 10 working days for a wheelchair, they’re just blaming the delivery company. They say they’re using UPS however my other medical supplies UPS deliver are arriving just fine and on time. All the while my independence waits on them.. please avoid easy living , especially if you’re in somewhat of a desperate need of medical items as the other reviews point out it’s not just wheelchairs apparently. Just wish I came on Trustpilot earlier.

Tried to order £2500 worth of equipment for my daughter.

We called 4 weeks after the order to make sure it had all gone through and when we were due to receive the equipment. "yes everything is fine."

We received an email 1 week after the call to say the order hadn't been completed.

It then took 7 calls & 3 emails, all which we were told we could "expect a call/response back today" and we never did.

The price then rose to £3200 total with the "upgrades" and it STILL to ME to chase then to get it ordered.

I would have cancelled the order, however I believed that at some point it would get better.....but never did. 8 weeks down the line and still no equipment!

Trying to get someone to respond to emails was non existent, however I do appreciate that they were under pressure with staff shortage due to covid etc.

However my most severe complaint is that I telephoned their 08001934588 number a few weeks back to arrange for a home trial of the Spartan SupaScooter 32 stone scooter. I was advised that none in stock but some would be available in a couple of weeks. I duly telephoned back 2 weeks later and spoke to a lady with a Midlands accent who arranged for a home assessment to take place on Friday 20th August. I gave her my telephone number, which she read back to me and also my email address.

Forward to 20th August. I'm sat at home waiting for the man to arrive, 12.20pm arrives and no sign of him. I telephone the same number and same lady with a midlands accent answers the telephone. I ask her where the man is as I'm sat at home waiting. She proceeded to tell me she'd tried ringing me on my mobile to say that there had been a mix up but the mobile number wasn't recognised. I told her that I had indeed giver her my mobile number 2 weeks prior and she'd indeed read it back to me correctly, however she'd somehow added a 6 out of thin air.

When I challenged her that I'd indeed given her my mobile number and email address 2 weeks prior she became all defensive and was all OH IT WASN'T ME YOU SPOKE TOO, IT WASNT ME WHO ARRANGED IT. When I again challenged her to say yes it was as I recognise your voice she became quite argumentative. I then said you've got my email address, why didn't you email me? To which she then replied WELL I TOOK YOUR EMAIL ADDRESS TO DEAL WITH THE FINANCE. If she denies talking to me initially how on earth did SHE take my email address?

The excuse she gave my for the 'mishap' was that 'someone' had removed it from the warehouse and sold it! Surely you have more than one? Especially seeing as you've had a long standing agreement to take the scooter on a home trial!

She then advised it would be ANOTHER TWO WEEKS MINIMUM before I could have another home trial.

I was going to potentially purchase two scooters from you, that and the Revo2, however if this is how you treat your customers and potential customers, who I may add are obviously all disabled then your company is a disgrace.