East Durham Funeral Service ltd Anmeldelser 

309
TrustScore 5 ud af 5

5,0

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Bedømt til 5 ud af 5 stjerner

We cannot thank East Durham Funeral Services enough for everything they did for our Grandad and our family during one of the hardest times of our lives. From the very first contact, we we... Se mere

Bedømt til 5 ud af 5 stjerner

Tom, Ellen and all at East Durham Funeral Services were so helpful, respectful and professional from our first contact with them, right through to the day of the funeral itself. Nothing was too much... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

At one of the most difficult times the empathy shown by Tom & his staff was heartwarming. Special thank you to Ellen & Tracey who I believe went over & beyond with some requests regarding music & fl... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

The whole process of organising my uncles funeral was made much easier due to the support we were given. Ellen guided us through everything and the service, flowers and car were beautiful. We don’t li... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Begravelsesforretning
  2. Bedemand

Skrevet af virksomheden

East Durham Funeral Service is a long-establised family-run Funeral Directors providing a complete range of funeral services to in Peterlee, Easington, Horden, Blackhall, Wingate, Wheatley Hill, Trimdon Grange, Castle Eden.


Kontaktoplysninger

5,0

Fremragende

TrustScore 5 ud af 5

309 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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5,0

Alle anmeldelser

(309)

42 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

Excellent professional service the…

Excellent professional service the whole team guided me through the whole process, no pressure and done everything I asked for to provide my brother a lovely send off. Highly recommended using this family run buisness

12. december 2024
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Thank you for taking the time to leave such lovely feedback, We really appreciate it xx

Bedømt til 5 ud af 5 stjerner

At a heartbreaking time for our family…

At a heartbreaking time for our family losing my lovely dad, East Durham did everything. We never had to stress about anything they took care of it all. Everyone at the funeral home were so caring. Ellen especially was brilliant.

12. november 2024
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Thank you for the kind words. We really appreciate the feedback xx

Bedømt til 5 ud af 5 stjerner

Thank you East Durham Funeral Services

We would like to thank Ellen, Tom, Tracey, Charlotte and the rest of your team for an amazing service. We as a family entrusted them with the care of our daughter/ sister. They went above and beyond to follow our wishes and extra finishing touches. They are very professional, caring and friendly people who were there every step of the way.
She had a beautiful send off thanks to the team and the Humanist we chose (Chris May) who they helped us get.
Thank you again. We would definitely recommend.
From Leeann, Toni, Wayne Jane, Caitlin and Jed

13. november 2024
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Thank you for the lovely feedback, it means so much to us, thank you xx

Bedømt til 5 ud af 5 stjerner

Thank you East Durham funeral services,simply the best.x

I would like to say a huge thank you to East Durham funeral service..
Ellen,Tom and staff have been amazing,we entrusted them with our wishes for my Mothers final farewell and they went above and beyond to implement every single detail.
The upmost respect,grace and compassion Tom and his staff had for my Mother and family,on her final farewell,will never be forgotten ❤️
Thank you from the bottom of my heart Julie x

26. november 2024
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Thank you for taking the time to leave such lovely feedback, We really appreciate it xx

Bedømt til 5 ud af 5 stjerner

Personal touches

Personal touches, checking on me, offering advice on where I can get support. Regular emails keeping me updated

30. oktober 2024
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Thank you for the honest review, we really appreciate it

Bedømt til 5 ud af 5 stjerner

Thanks

Such an easy friendly company to interact with, could not have made my mams funeral easier ,they oversee and check everything, THANK YOU

9. november 2024
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You are welcome Andy, that's what we are here for, thanks again for the feedback

Bedømt til 5 ud af 5 stjerner

A most dignified & respectful service

From the start of using East Durham Funeral Service through to the funeral and even then into the after care, our family were given the most respectful and dignified service from their staff. Nothing was too much trouble, and they looked after my Mam exactly how we wanted. You helped us through the most difficult of times.

3. oktober 2024
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Thank you for taking the time to leave this feedback, its greatly appreciated, kindest regards, Ellen and team

Bedømt til 5 ud af 5 stjerner

Outstanding funeral service

This is a very professional caring company that gives a dignified tailor made service. They went above and beyond to make sure everything was perfect and went smoothly for our family and loved ones. Amazing Well done.

17. oktober 2024
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Thank you Debra we really appreciate your feedback, Regards Tom, Ellen & team

Bedømt til 5 ud af 5 stjerner

Caring, compassionate, empathetic and understanding people……

We cannot praise this company enough for the way they handled everything with our mam’s funeral. It has been the hardest few weeks of our lives, we have never felt pain like it, we lost the most precious woman in our lives, we were so lost, Tom was very patient and understanding with us, explaining the whole process. The team took care of mam when she passed, they were very compassionate, professional and very caring, they took care of everything, Mam was dressed ready for visits within a few days and we weren’t rushed and were allowed as much time with mam as we wanted. The lovely Ellen kept in contact throughout she was very helpful and even helped with links for the music for the service, she kept sending thoughtful messages too, even sending thoughts for us on the day of the service. On the day the team were amazing, so thoughtful and considerate of our feelings, there was no pressure, they were very patient with us and let us have as much time as we needed at the crematorium after the service. It was a beautiful send off and all other aspects of their service was smooth and organised. This was the second time we have requested their services, we used them 4 years ago for our dad and they were amazing with us then too, which is why mam said she wished to use them when it was her turn. Fantastic customer service from start to finish, so much empathy and understanding which is needed at such a difficult time. They have a fantastic team, each member is a valuable asset. They really deserve praise for all they do, nothing is too much trouble for them. We highly recommend there service. A massive thank you to you all, you deserve way more than 5 stars and 100% feedback, you go above and beyond. Thank you 🙏 🌟🌟🌟🌟🌟

11. oktober 2024
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Thank you Tracey, that's so kind of you to say, thinking of you all xx

Bedømt til 5 ud af 5 stjerner

East Durham Funeral Service took care…

East Durham Funeral Service took care of my dad when he passed, they were very professional and caring, everything went smooth
dad was dressed ready for visits within a few days, appointments needed for visits but no issues with that either, very helpful and allowed as much time with your loved one as you wish to be there.
all other aspects of their service was smooth and organised
funeral staff were very patient on the day at the church as we were probably longer than the norm to get into cars for crem as dads friends said their farewells to our mam after the service as there was a lot of people
overall a very good company and a very good service

20. september 2024
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Besvarelse fra East Durham Funeral Service ltd

Thank you for taking the time to leave such a detailed review. We really appreciate it, thank you

Bedømt til 5 ud af 5 stjerner

Amazing customer service,

Amazing customer service from start to finish, they made everything so easy for us at such a difficult time and thought of things we wouldn’t have been able too. Everything was so organised and we had such a beautiful send off. They were truly brilliant with everything. Thank you again and we would definitely recommend them. Tom, Tracey, Charlotte, Ellen and the rest of the team are incredible and such an asset to the team.

30. september 2024
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Besvarelse fra East Durham Funeral Service ltd

Thanks so much, that's so lovely of you to say xx

Bedømt til 5 ud af 5 stjerner

Would like to thank east durham funeral…

Would like to thank east durham funeral for all the help with my mams funeral they are so caring and professional would like to thank you from the bottom of my heart ❤️ for everything you have done love Denise Dipper xx

11. oktober 2024
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Thank you Denise xxx

Bedømt til 5 ud af 5 stjerner

Absolutely lovely caring people

Absolutely lovely caring people. Nothing was a bother for my loved one or me and my family. So friendly and supported us in giving my husband the best ever send off

11. september 2024
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Besvarelse fra East Durham Funeral Service ltd

Thank you Nicola, honoured to have been trusted with Stevens care xx

Bedømt til 5 ud af 5 stjerner

Simply the best.

From the moment you meet the folk at East Durham Funeral Service, you instantly know you've chosen the right people. Warm and welcoming, but also dignified and extremely polite. You often hear the phrase "nothing is too much trouble", but they are the living embodiment of that ethos. In your hour of need, this is the team you want in your corner.

5. september 2024
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Besvarelse fra East Durham Funeral Service ltd

Thank you Andrew, very much appreciated

Bedømt til 5 ud af 5 stjerner

Five Star Support and Compassion.

From start to end, we cannot fault this company.
We felt they listened to what we wanted for our loved one and went above and beyond expectations on every detail.
Ellen, was professional yet approachable and understanding.
She made one of the worst of experiences in life (losing a loved one) bearable. She managed this with integrity and compassion.
I would not hesitate to recommend East Durham Funeral Service to family
and friends.

27. august 2024
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Besvarelse fra East Durham Funeral Service ltd

Thank you for taking the time to leave such a glowing review, we really appreciate it

Bedømt til 5 ud af 5 stjerner

So grateful for the attention to detail…

So grateful for the attention to detail and the compassion shown when arranging my aunts funeral. The service and dedication was outstanding the order of service was an apt celebration of her life and the staff (Ellen)were excellent in informing us at every step of the arrangements. We would definitely recommend them.

21. august 2024
Bedømt til 5 ud af 5 stjerner

Everything was handled professionally…

Everything was handled professionally and sensitively , all worries taken away . Nothing was too much trouble to ensure everything went well at hardest of times .
Amazing service

1. august 2024
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Besvarelse fra East Durham Funeral Service ltd

Thank you Andrew, that's much appreciated

Bedømt til 5 ud af 5 stjerner

Absolutely excellent personal service…

Absolutely excellent personal service from start to finish. Extremely professional & respectful staff - nothing at all was any trouble and they obliged with whatever we asked - we honestly cannot highly recommend East Durham Funeral Service enough. We liaised with Ellen and Charlotte throughout and Tom attended on the day - all absolutely amazing. We have absolutely no hesitation in recommending this family business and consequently would never use anyone else.

28. august 2024
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Besvarelse fra East Durham Funeral Service ltd

Thank you Liz, that's so kind of you to say. We really appreciate your feedback

Bedømt til 5 ud af 5 stjerner

We can’t thank East Durham Funeral…

We can’t thank East Durham Funeral Service enough, from start to finish, they guided us every step of the way looking after our little mam, nothing was too much trouble, just beautiful.

26. juli 2024
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Thank you Karen xx

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